Pros: Quick and simple procedure, friendly staff at Avis. Very nice van. Kayak was so easy to navigate and book! Very happy!!
6 Apr 2016
LEVEL OF CAR RESERVED NOT AVAILABLE AT PICKUP
Cons: Reserved a premium car but they did not have one available when we arrived. We were offered the next level down -- a full size -- but with no adjustment in the rate (which was already very low, admittedly). We were told that the small, privately-owned Flagstaff location usually did not have premium cars and that they had advised Avis that the booking system needed to be adjusted to reflect this, without results. We were advised to contact Avis directly if we wished to pursue a rate reduction.
Cons: Both ends tried to over charge me! Had to see customer service to get correct charge.
4 Jan 2017
Pros: I drove from Flagstaff to Las Vegas and everyone I interacted with was so friendly, professional, and efficient. The car was in great condition and was very affordable to rent. Drove great with no problems. I will definitely rent from Budget again
Cons: Went on line rented car a price for one drop off received price. Went to pick up car which was OK car had multiple dents and tape on the doors dirty. Ask agent if I could drop off at any Enterprise in Las Vegas she said yes. Next day took car to other Enterprise than what was on reservations. They said I needed to pay extra to drop off car? I showed the contract with the price and drop off fee included. After multiple conversation they said it was OK
Pros: Customer service at the counter was great-- very friendly and helpful staff! I ended up getting a much nicer car than I had originally reserved due to low inventory at the same price as my original rental. The car was absolutely perfect and I had a blast enjoying the freedom it gave me while I was on my trip.
Cons: The underage driver charge is rough, but that was to be expected. Additionally, there wasn't very much flexibility in drop off location for a cancelled flight-- driving the car from FLG to PHX would have doubled the cost of my rental just to turn the car in at a different location.