Pros: Very sweet service rep. Gave me the phone number of a taxi to get where I needed to go after the rental.
Cons: Problems with the car. I have already spoken with the manager who was understanding and helpful with a resolution. Had to wait for the car because I wanted a smaller car than what I was given. Avoid Ford Focus cars - they shimmy and I didn't feel safe or relaxed driving it.
7 Aug 2016
Cons: Had to wait in a long line about 1.5 hours to pick up the car!!
20 Sep 2016
Pros: I was called by enterprise saying the location pick up didn't have what I needed and sent me to different location that charged me triple the original quote. Sadly I probably won't go through kayak for future car rentals.
20 Sep 2016
Thx for picking us up!
Pros: Super friendly staff
2 Oct 2016
top-notch customer service!
Pros: The people who worked with me were so kind and friendly! The warmest and most personable rental car employees I've ever encountered. I was pretty grumpy after travel and navigating rush hour Boston traffic, etc., and they really turned my day around with their enthusiasm and friendliness.
Cons: Everything was great.
10 Oct 2016
Pros: The staff in Chelsea were friendly and efficient. It was way cheaper than renting from the airport even though it was convenient to the airport.
Cons: There was a factory recall on our vehicle. We appreciated being informed immediately, however the staff in Pittsfield wasn't nearly as friendly and we ended up with a car not nearly as nice.
13 Oct 2016
Smooth, easy transaction. Excellent value.
Pros: We chose to rent from this location rather than the airport, as the cost was just over half, including cab fare to and from the airport. The initial transaction was quick and smooth, the car served us well with no problems, and when we returned the car we were in and out in no time. Great value here!