Pros: The low price if I could have used the car for the entire time without it having to be brought back.
Cons: The difficulty of using a different credit card and being faced with having to find a ride to go pick up my credit card from home.
The car had a problem and no one even suggested fixing it.
I returned the car due to the problems early. Good thing I found another car.
15 Apr 2017
Pros: Car was good to drive but was not that clean.
Cons: Had to wait for 45 minutes to rent the car though the booking was done online. And they took 15 mins to process my request and give me the car. The other Hertz rental locations are pretty fast
19 Sep 2017
Hertz service just continues to under-deliver
Pros: Car was fine, that's about it.
Cons: Every time I have to deal with Hertz, it seems to get worse. First, it took nearly 45 minutes to pick up my car because the gate agent was incompetent. Then when i returned the car, they tried to charge me more, and when I protested, they said it was because I was an hour late, then they decided that it was because I hadn't returned the car with a full gas tank. When I pointed out to them that I returned it with the same amount of gas that I picked it up with, they admitted they were wrong and reversed the charges. I don't know where they found these people, but I won't be going back.
8 Nov 2016
Pros: people car
Cons: i had ti turn car in early was told the pre pay would be put back on car called after a week to ask why the charge was still on it was told i would be called back about it soon been 24 hours no call...i will dispute charge if i dont hear back today
20 Feb 2017
Renting a car
Pros: Price was reasonable.
Cons: Car had mechanical problem. Also a reservation that was suppose to be cancelled and credited was not credited and stayed as pending charge. Customer service when I called to inquire about charges was very rude and didn't want to listen to me and said " I explained everything and there is nothing more to explain" after I stated there was a charge that was suppose to be credited.
27 Mar 2017
Pros: They did not have the compact car that I reserved so they upgraded me.
Cons: Was told the wrong Hertz address for the drop off and spent time driving in circles looking for it.
11 Apr 2017
Did not get the rental from hertz
Cons: I pre-booked the car 2 weeks before by paying them. I went on schedule for pickup, they mentioned they don't have cars, will take couple of hours asked to come back. I requested for pick up for the delay, they denied it. I called after couple of hours to pickup car and they mentioned, they don't have cars available and can't guarantee even on next day. My entire holiday plan got disturbed and I need to cancel couple of reservations. It's very bad customer experience I have and my 10 day plan got completely disturbed. I gave the feedback to hertz online and I didn't see even any response.
8 May 2017
Pros: Car is good to drive. No issues
Cons: They couldn't change the insurance coverage without cancelling my entire booking and redoing it
16 May 2017
Great Customer Service
Pros: They worked out couple kinks and were very nice overall.
7 Jun 2017
Pros: I thought it was great financially. We had a great car, it only had 7K miles on it when we got it. The only thing that was a little difficult was the drop-off. We knew we were going after hours to drop off the car but we weren't sure of a few things like what parking spot to put it in, if we needed to take it through a car wash before returning it, if we needed a specific envelope for returning the key... We were just not clear. Otherwise, everything was really great.