Pros: Good sized car, easy to drive.
Cons: 1) The van had a window that would not fully close - making it very noisy on the highway 2) The agent at the rental office did not offer us a GPS - we assumed that it came with the car, but we found out later that it did not 3) The extra driver rates are very high - especially for 23 year olds. Given that we are covering all of the insurance risk, why have these high rates at all? 4) The fact that Enterprise offices are not open on Sundays is a BIG inconvenience - made worse by having the Enterprise airport offices (which ARE open on Sundays) not linked to the same computer system as the non-airport Enterprises offices. We were not able to add a driver to our contract on the way home (which was on a Sunday).
Pros: The van we rented was comfortable and clean, low mileage, and performed exceptionally. Rental price was very reasonable. Exactly what we needed for a long family road trip!
Cons: We specified a Sunday return when making our reservation only to find out when we went to drop off the car that the office is closed on Sundays. Was charged an extra day when the car was processed on Monday, and supposedly will be reimbursed later. Would've preferred being told up front what a Sunday return entailed.
Great car rental experience
Pros: I used Kayak to find the car we needed and then dealt directly with my local Enterprise facility to finalize things. This worked perfectly. We got a beautiful new car for our weekend trip. This could not have gone any smoother. All 5 of us were completely comfortable.
Worst policy ever?
Cons: I wasn't able to actually rent my reserved car from Enterprise because they have a policy that doesn't appear anywhere in the reservation process that only holders of an in-state driver's license can rent a car using a debit card. Are they not aware that many people who rent cars are doing so in a state they don't live in?
Pros: Very quick
Cons: Everything was great no problems with the car or employees at enterprise
Pros: Gentlemen at the desk were very helpful and funny. Assisted me immediately and even gave me a free upgrade. When I returned the car earlier than the initial rental length, they made it a breeze
Pros: It was supose to be the cheapest car rental, but I prefer to pay more for a bigger variety of cars and no smoky smell on the cars.
Cons: We had to change to a bigger car and there was just one kind person that tried to get us a USV. This happened after we went for the second time because the first time they had nothing to change us for... We had 3 cars and they ALL smell like cigarette. Very poor service, we had to visit even 3 different locations to get the cars we needed. They couldn't get them for us.
Pros: I rented twice from Enterprise, with a mis-step in between. The first time worked well. I went to a different enterprise later in the afternoon and the agent was amazing and very helpful. He listened to what I needed (something that would drive on the Pennsylvania Turnpike), with good mileage.
Cons: The second time, I ended up not getting the rental. When I went , the car I was told was there, was not available, additionally the customer service agent refused my card because I had an out of state license ( they hadn't for the first).
Where can I find Enterprise hire cars in Gaithersburg?
Address18540 Woodfield Road
|Monday||07:30 - 18:00|
|Tuesday||07:30 - 18:00|
|Wednesday||07:30 - 18:00|
|Thursday||07:30 - 18:00|
|Friday||07:30 - 18:00|
|Saturday||09:00 - 12:00|
|Sunday||00:00 - 00:00|
Phone+1 301 948 8188
FAQs about hiring a car from Enterprise in Gaithersburg
How many car hire locations does Enterprise have in Gaithersburg?
Enterprise has 3 car hire locations in Gaithersburg. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Dulles Intl airport (IAD)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?
Does Enterprise have a car hire location at the airport: Reagan-National airport (DCA)?
Does Enterprise offer shuttle or airport pick-up services from Reagan-National airport (DCA)?