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Hangzhou Roots Resort

No.47 Jiuxi Road, Jiu xi xu Village, West Lake Scenic Spot, Hangzhou 310008, China
+86 571 8659 9399


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Overall guest ratings

8.8/10 Excellent
based on 693 reviews

Review highlights

  • 9.5
  • 8.3
  • 5.6
  • 4.6

Good to know

  • Pleasant hotel grounds
  • Friendly atmosphere
  • Luxurious Hotel


    show all


    With a stay at Hangzhou Roots Resort in Hangzhou, you'll be convenient to Liuhe Pagoda and Nine Creeks Meandering Through a Misty Forest. This 4.5-star hotel is within close proximity of Dreaming of the Tiger Spring and Song Dynasty Town. Make yourself at home in one of the 21 air-conditioned guestrooms. Rooms have private balconies or patios. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge). Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or grab a snack at a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include complimentary high-speed (wired) Internet access, a business center, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite. The recreational activities listed below are available either on site or nearby, fees may apply.

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    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Storage available
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
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    Guest reviews

    Overall rating

    8.8 Excellent
    based on 693 reviews
    • 9.5 "Awesome vibe."
    • 8.3 "Very nice wellness & sports facilities."
    • 7.8 "Good service."
    • 7.8 "Good location."
    • 6.4 "Food is average."
    • 5.6 "Breakfast is mediocre."
    • 4.6 "Rooms are not good."
    • 3.4 "Not very comfortable."
    • 2.0 "Terrible value."
    • 1.7 "Disappointing internet connection."
    View all review categories

    Overall rating

    8.5 Excellent
    based on 76 reviews
    • 9.6 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
    • 8.0 "Great service."
    • 7.9 "Good location."
    • 4.5 "Rooms are not good."
      1.7 "83% said rooms were small."
    • 3.3 "Not very comfortable."
      1.7 "83% said rooms were small."

    Overall rating

    8.9 Excellent
    based on 616 reviews
    • 9.6 "Awesome vibe."
      9.8 "98% enjoyed the friendly atmosphere."
      10.0 "100% thought the hotel was luxurious."
    • 7.9 "Good location."
    • 7.2 "Good service."
      9.5 "95% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 6.0 "Food is average."
    • 5.4 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 5.3 "Breakfast is mediocre."
    • 3.9 "Rooms are not good."
      1.7 "83% said rooms were small."
      3.7 "63% complained about the bathroom."
      4.6 "54% didn't like the uncomfortable beds."
    • 3.3 "Not very comfortable."
      1.7 "83% said rooms were small."
      4.6 "54% didn't like the uncomfortable beds."
    • 1.9 "Terrible value."
    View all review categories
    Good to know
    "Pleasant hotel grounds"
    "Friendly atmosphere"
    "Luxurious Hotel"
    data provided by TrustYou

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