Overview

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Neptuno Beach
Top Beach Hotel

3 Vagias Street, Heraklion 714 14, Greece
+30 281 037 0227

Call

+30 281 037 0227

Overall guest ratings

8.8/10 Excellent
based on 475 reviews

Review highlights

  • 9.4
  • 9.1
  • 8.9
  • 5.0

Good to know

  • Recreation staff is nice
  • Clean hotel facilities
  • Friendly service

Nearby

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    About

    At Neptuno Beach, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be within a 15-minute drive of Natural History Museum of Crete. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. Main Restaurant serves Mediterranean cuisine and is open for breakfast, lunch, and dinner. A poolside bar and a bar/lounge are other highlights, and rooms offer furnished balconies or patios and refrigerators.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Car hire
    • Currency exchange on-site
    • Laundry service
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Playground
    • Pool table
    • Storage available
    • Beachfront
    • Terrace/Patio
    • Business centre
    • Childrens programmes
    • Concierge service
    • Child pool
    • No smoking
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    based on 475 reviews
    • 9.4 "Wonderful beach."
      9.3 "93% appreciated the clean beach."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.8 "78% said the recreation staff was great."
      10.0 "100% thought the service was very professional."
      8.6 "86% said the reception staff was great."
      10.0 "100% found the restaurant service to be one of the best."
    • 8.9 "Location is great."
      9.7 "97% appreciated the closeness to the beach."
      9.0 "90% liked the proximity to shopping."
      8.4 "Good access to the airport, said 84%."
      8.6 "Near to public transport, according to 86%."
      8.6 "City centre within easy reach, said 86%."
      7.0 "Easily accessible by car, said 70%."
    • 8.8 "Generally very clean."
      9.2 "92% thought it was clean."
      9.4 "Clean pool, said 94%."
    • 8.4 "Food is delicious."
      8.0 "80% loved the menu selection."
      9.3 "93% loved the dining experience."
      8.3 "Yummy desserts, said 83%."
      8.0 "80% were happy with the price."
    • 5.0 "Rooms are ok."
      2.6 "74% said rooms were small."
      1.8 "82% complained about the bathroom."
      2.8 "72% didn't like the uncomfortable beds."
      0.8 "92% criticized the small bathroom."
      1.3 "87% thought they were poorly maintained."
      2.4 "76% found problems with the furniture."
      3.8 "For 62%, the rooms looked old."
      3.3 "67% were disappointed with the minibar."
      2.5 "75% had problems with the shower."
      4.3 "57% said the bathroom was dirty."
    • 4.6 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
    • 3.9 "Not very comfortable."
      2.6 "74% said rooms were small."
      2.8 "72% didn't like the uncomfortable beds."
      0.8 "92% criticized the small bathroom."
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    Overall rating

    8.8 Excellent
    based on 327 reviews
    • 9.6 "Wonderful beach."
      9.5 "95% appreciated the clean beach."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% said the recreation staff was great."
      10.0 "100% thought the service was very professional."
      8.6 "86% said the reception staff was great."
    • 8.9 "Location is great."
      9.8 "98% appreciated the closeness to the beach."
      9.0 "90% liked the proximity to shopping."
      8.4 "Good access to the airport, said 84%."
    • 8.7 "Food is delicious."
      8.2 "82% loved the menu selection."
      9.4 "94% loved the dining experience."
    • 8.2 "Breakfast is good."
    • 4.9 "Rooms are not good."
      1.8 "82% complained about the bathroom."
      2.8 "72% said rooms were small."
      2.9 "71% didn't like the uncomfortable beds."
      0.7 "93% criticized the small bathroom."
      1.6 "84% thought they were poorly maintained."
      2.1 "79% found problems with the furniture."
      3.7 "For 63%, the rooms looked old."
    • 4.6 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
    • 4.2 "Not very comfortable."
      2.8 "72% said rooms were small."
      2.9 "71% didn't like the uncomfortable beds."
      0.7 "93% criticized the small bathroom."
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    Overall rating

    8.5 Excellent
    based on 147 reviews
    • 9.3 "Wonderful beach."
      9.1 "91% appreciated the clean beach."
    • 9.0 "Terrific location."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.7 "77% said the recreation staff was great."
      10.0 "100% thought the service was very professional."
    • 8.6 "Generally very clean."
      8.9 "89% thought it was clean."
      9.2 "Clean pool, said 92%."
      8.3 "83% said rooms were clean."
    • 7.9 "Tasty food."
      7.7 "77% loved the menu selection."
    • 4.7 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
    • 4.5 "Rooms are not good."
      2.6 "74% said rooms were small."
      2.5 "75% found problems with the furniture."
    • 3.7 "Not very comfortable."
      2.6 "74% said rooms were small."
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    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Recreation staff is nice"
    "Clean hotel facilities"
    "Friendly service"
    data provided by TrustYou

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