Overview

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Best Western Grand Hotel Hong Kong

23 Austin Avenue, Tsimshatsui, Kowloon, Hong Kong, Hong Kong
+852 3122 6222

$86+

Overall guest ratings

7.9/10 Good
based on 10,225 reviews

Review highlights

  • 9.5
  • 8.8
  • 3.7
  • 3.5

Good to know

  • Friendly atmosphere
  • Good accessibility by car
  • Great shopping

Nearby

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    About

    The Best Western Grand Hotel Hong Kong is well situated in the heart of Tsim Sha Tsui, the busiest shopping and entertaining district. It is a five minute walk to Nathan Road and nearby to Tsim Sha Tsui and Jordon MTR Stations. We are a short distance to Kowloon-Canton Railway Station, Star Ferry Pier, Harbor City with the massive shopping center; Space Museum, Hong Kong Museum of Art, Science Museum & Hong Kong Cultural Centre, Kowloon Park. 300 guest rooms adopt a modern chic design with stunning views of city and dining facilities. All rooms provide free and unlimited high speed Wi-Fi Internet access, flat screen television, IDD phone, personal safe, mini refrigerator, coffee/tea-making facilities, room service, non-smoking guest floor and central air conditioning. Enjoy your stay!

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    bestwestern.com

    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Babysitting or child care
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Free Wi-Fi
    • No smoking
    • Restaurant
    • Coffee shop
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    based on 10,225 reviews
    • 9.5 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
      9.8 "98% liked the proximity to shopping."
      9.1 "Near to public transport, according to 91%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.3 "93% liked the proximity to sightseeing."
      9.6 "96% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
      10.0 "Good access to the airport, said 100%."
    • 8.8 "Bar is amazing."
    • 7.9 "Good service."
      8.1 "81% found the staff to be very friendly."
      8.6 "Housekeeping was great, according to 86%."
      7.9 "Management was excellent, said 79%."
      7.6 "76% said the concierge service was amazing."
      7.5 "75% were happy with the shuttle service."
      8.3 "Hotel security was great, thought 83%."
      7.5 "75% said the booking process went smoothly."
    • 6.8 "Average amenities."
      6.7 "67% thought the building was acceptable."
      5.2 "52% considered the lobby entrance to be so-so."
      5.8 "58% said the architecture was not spectacular."
      6.5 "Only 65% thought it had an adequate smoking area."
    • 3.7 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    • 3.5 "Breakfast is below average."
    • 3.2 "Awful rooms."
      0.6 "94% said rooms were small."
      1.9 "81% complained about the bathroom."
      2.8 "72% didn't like the uncomfortable beds."
      0.8 "92% criticized the small bathroom."
      3.9 "61% found problems with the furniture."
      1.6 "84% had problems with the shower."
      1.8 "82% thought they were poorly maintained."
      2.5 "For 75%, the rooms looked old."
      3.4 "66% said the bathroom was dirty."
      3.6 "64% were disappointed with the minibar."
      2.5 "75% thought the tv was sub-standard."
      3.8 "62% were unsatisfied with the kitchenette."
    • 1.1 "Quite uncomfortable."
      0.6 "94% said rooms were small."
      2.8 "72% didn't like the uncomfortable beds."
      0.8 "92% criticized the small bathroom."
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    Overall rating

    7.9 Good
    based on 3,169 reviews
    • 9.6 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
      9.8 "98% liked the proximity to shopping."
      9.4 "Near to public transport, according to 94%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "City centre within easy reach, said 98%."
      9.3 "93% liked the proximity to sightseeing."
      9.6 "96% thought it was easy to get to the train station."
      10.0 "Good access to the airport, said 100%."
    • 8.7 "Food is delicious."
      10.0 "100% enjoyed the snacks that were offered."
    • 8.2 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      8.6 "Housekeeping was great, according to 86%."
    • 6.9 "Average amenities."
      6.8 "68% thought the building was acceptable."
    • 4.0 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 3.2 "Awful rooms."
      0.5 "95% said rooms were small."
      1.5 "85% complained about the bathroom."
      2.9 "71% didn't like the uncomfortable beds."
      0.6 "94% criticized the small bathroom."
      3.6 "64% found problems with the furniture."
      1.4 "86% had problems with the shower."
      1.8 "82% thought they were poorly maintained."
      2.9 "Air conditioning was criticized by 71%."
      2.3 "For 77%, the rooms looked old."
      3.3 "67% said the bathroom was dirty."
      2.0 "80% thought the tv was sub-standard."
    • 3.2 "Awful breakfast."
    • 1.1 "Quite uncomfortable."
      0.5 "95% said rooms were small."
      2.9 "71% didn't like the uncomfortable beds."
      0.6 "94% criticized the small bathroom."
      2.9 "Air conditioning was criticized by 71%."
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    Overall rating

    8.3 Excellent
    based on 3,374 reviews
    • 9.5 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
      9.7 "97% liked the proximity to shopping."
      9.2 "Near to public transport, according to 92%."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
    • 9.3 "Food is to die for."
    • 8.4 "Great service."
      8.0 "80% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      8.9 "Housekeeping was great, according to 89%."
    • 6.6 "Average amenities."
      6.5 "65% thought the building was acceptable."
      5.4 "54% considered the lobby entrance to be so-so."
    • 4.1 "Breakfast is below average."
    • 3.7 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    • 3.1 "Awful rooms."
      0.6 "94% said rooms were small."
      2.6 "74% complained about the bathroom."
      2.7 "73% didn't like the uncomfortable beds."
      1.0 "90% criticized the small bathroom."
      4.0 "60% found problems with the furniture."
      1.8 "82% had problems with the shower."
      3.5 "65% said the bathroom was dirty."
      2.3 "For 77%, the rooms looked old."
      1.5 "85% thought they were poorly maintained."
    • 1.0 "Quite uncomfortable."
      0.6 "94% said rooms were small."
      2.7 "73% didn't like the uncomfortable beds."
      1.0 "90% criticized the small bathroom."
    View all review categories

    Overall rating

    8.1 Excellent
    based on 2,045 reviews
    • 9.5 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
      9.9 "99% liked the proximity to shopping."
      9.4 "94% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "City centre within easy reach, said 98%."
    • 8.4 "Good value."
      9.7 "97% thought it was a great value."
    • 7.8 "Good service."
      8.5 "85% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 6.8 "Average amenities."
      6.8 "68% thought the building was acceptable."
      5.2 "52% considered the lobby entrance to be so-so."
    • 3.6 "Internet is poor."
      2.5 "75% said the wifi quality was bad."
    • 3.2 "Awful breakfast."
    • 2.7 "Awful rooms."
      0.6 "94% said rooms were small."
      1.8 "82% complained about the bathroom."
      0.9 "91% criticized the small bathroom."
      2.8 "72% didn't like the uncomfortable beds."
      3.7 "63% found problems with the furniture."
      1.5 "85% thought they were poorly maintained."
      1.6 "84% had problems with the shower."
    • 0.9 "Quite uncomfortable."
      0.6 "94% said rooms were small."
      0.9 "91% criticized the small bathroom."
      2.8 "72% didn't like the uncomfortable beds."
    View all review categories

    Overall rating

    7.7 Good
    based on 1,636 reviews
    • 9.5 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.9 "99% liked the proximity to shopping."
      9.2 "Near to public transport, according to 92%."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "94% thought it was easy to get to the train station."
      10.0 "Good access to the airport, said 100%."
    • 8.9 "Good value."
      9.5 "95% thought it was a great value."
    • 7.9 "Good service."
      8.1 "81% found the staff to be very friendly."
      8.7 "Housekeeping was great, according to 87%."
    • 6.9 "Average amenities."
      6.9 "69% thought the building was acceptable."
      5.5 "55% said the architecture was not spectacular."
    • 3.9 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
    • 3.4 "Rooms are not good."
      0.6 "94% said rooms were small."
      1.8 "82% complained about the bathroom."
      3.1 "69% didn't like the uncomfortable beds."
      0.8 "92% criticized the small bathroom."
      3.9 "61% found problems with the furniture."
      1.9 "81% thought they were poorly maintained."
      1.6 "84% had problems with the shower."
      3.6 "Air conditioning was criticized by 64%."
      2.5 "For 75%, the rooms looked old."
      2.9 "71% said the bathroom was dirty."
    • 3.4 "Breakfast is below average."
    • 1.4 "Quite uncomfortable."
      0.6 "94% said rooms were small."
      3.1 "69% didn't like the uncomfortable beds."
      0.8 "92% criticized the small bathroom."
      3.6 "Air conditioning was criticized by 64%."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly atmosphere"
    "Good accessibility by car"
    "Great shopping"
    data provided by TrustYou

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