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Four Points by Sheraton Knoxville Cumberland House Hotel

1109 White Avenue, Knoxville, TN 37916, United States
+1 865 971 4663


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Overall guest ratings

8.2/10 Excellent
based on 590 reviews
See all reviews

Review highlights

  • 7.8
  • 7.5
  • 4.0
  • 3.8

Good to know

  • Comfortable beds
  • Friendly service


    show all


    The Best in Town. The Four Points by Sheraton Knoxville Cumberland House Hotel is located in the Fort Sanders Historic District, just steps from the Knoxville Convention Center, World’s Fair Park, and the University of Tennessee. You’ll be within walking distance of many Knoxville attractions, including football games at Neyland Stadium, concerts at Thompson-Boling Arena, and shopping in Market Square. Support the Team. Whether you’re meeting friends for the big game or planning your next big meeting for work, we won’t drop the ball. We’ve got the event space and the comfortable atmosphere you want. Not to mention the personal attention and service we’re known for. Our hotel is consistently ranked in the top tier and has frequently earned the prestigious Tiffany Award for the highest overall guest satisfaction and loyalty. We really are one of the best, plain and simple. Make sure to plan a stop by the hotel and enjoy some real hospitality and comfort. The smiles are genuine, and so is our commitment to great service. Uncomplicated Dining. How’s this for uncomplicated: everything is good at MK’s. Sit down for a cold beer at the bar or a full meal in the restaurant. You’re in for a tasty treat here, where the friendly service mirrors the genuine Southern charm.

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    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Designated smoking area
    • Storage available
    • Concierge service
    • Laundry facilities
    • Bar/Lounge
    • Cable or satellite TV
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Guest reviews

    Overall rating

    8.2 Excellent
    based on 590 reviews
    • 7.8 "Good service."
    • 7.5 "Good location."
    • 6.6 "Average value."
    • 6.4 "Rooms are ok."
    • 4.0 "Internet is poor."
    • 3.8 "Disappointing food."
    • 3.4 "Breakfast is below average."
    View all review categories

    Overall rating

    7.9 Good
    based on 259 reviews
    • 7.7 "Good location."
    • 7.6 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
    • 6.8 "Average comfort."
    • 6.7 "Average value."
    • 6.2 "Rooms are ok."

    Overall rating

    8.2 Excellent
    based on 247 reviews
    • 7.9 "Good service."
      8.8 "88% found the staff to be very friendly."
    • 7.2 "Good location."
      10.0 "City centre within easy reach, said 100%."
    • 7.2 "High comfort."
      8.1 "81% said the beds were comfortable."
    • 6.6 "Rooms are ok."
      6.4 "Only 64% said rooms were big enough."
    • 6.5 "Average value."
    • 3.0 "Awful breakfast."

    Overall rating

    8.3 Excellent
    based on 53 reviews
    • 7.7 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 7.4 "Good location."
    • 6.5 "Average comfort."
    • 6.4 "Rooms are ok."

    Overall rating

    8.6 Excellent
    based on 29 reviews
    • 8.1 "Great service."
    • 7.6 "Good location."
    • 6.6 "Rooms are ok."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    "Friendly service"
    data provided by TrustYou

    Recent reviews


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