Overview

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Shangri-La Hotel
Top Business Hotel

11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
+60 320 322 388

$160+

Overall guest ratings

9.0/10 Excellent
based on 4,620 reviews

Review highlights

  • 9.2
  • 9.1
  • 9.0
  • 6.9

Good to know

  • Nice building
  • Wonderful sightseeing
  • Professional service
  • Friendly service

Nearby

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    About

    Location.

    One of Malaysia's most elegant hotels, the award-winning Shangri-La Hotel Kuala Lumpur is situated in the heart of the bustling capital, within easy reach of Kuala Lumpur City Centre (KLCC), Kuala Lumpur Convention Centre and the Bukit Bintang shopping area. Set among lush gardens, this luxury class hotel is only a 5-minute walk to the iconic Petronas Twin Towers and Kuala Lumpur Tower.

    Hotel Features.

    From the moment you enter the Shangri-La Hotel - Kuala Lumpur you will be pampered with unrivaled service and hospitality. A great deal of care and meticulous attention has gone into each of Shangri-La's 714 tastefully furnished rooms to ensure comfort. The Shangri-La's extensive recreation facilities and fitness center are ideal for a work out, tone up or wind down after a hectic day of sightseeing or business. The onsite restaurants offer some of the finest dining in Kuala Lumpur. Presenting a superb range of international and local cuisine, the restaurants are sure to suit the most discerning diner. The Shangri-La Hotel Kuala Lumpur offers on site dining and is convenient to shopping and entertainment venues.

    The hotel offers a shopping center shuttle and train station pick-up for a surcharge (advance notice required). There is also complimentary self-parking. Other amenities include babysitting and childcare (surcharge), guest laundry facilities, luggage storage, and an on-site grocery/convenience store.

    Guestrooms.

    All rooms come with an impressive list of amenities to help guests enjoy their stay. The hotel showcases some of the most spacious luxury accommodations in Kuala Lumpur, complemented by ultra-modern conference facilities.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Car hire
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Concierge service
    • Laundry facilities
    • Spa
    • Child pool
    • Cable or satellite TV
    • Coffee shop
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    9.0 Excellent
    based on 4,620 reviews
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      8.4 "84% said the reception staff was great."
      8.7 "Housekeeping was great, according to 87%."
      9.4 "94% were happy with the room service."
      9.3 "93% were happy with the shuttle service."
      10.0 "100% said the concierge service was amazing."
      7.5 "75% found the restaurant service to be one of the best."
      7.5 "Management was excellent, said 75%."
      10.0 "100% said the recreation staff was great."
    • 9.1 "Excellent wellness & sports facilities."
      9.8 "top-notch fitness area, thought 98%."
      9.1 "91% loved the sauna."
    • 9.0 "Terrific location."
      9.2 "92% liked the proximity to sightseeing."
      8.5 "85% liked the proximity to shopping."
      8.4 "Easily accessible by car, said 84%."
      9.2 "Near to public transport, according to 92%."
      9.4 "94% enjoyed the restaurants & bars nearby."
      8.3 "83% thought it was easy to get to the train station."
      9.3 "City centre within easy reach, said 93%."
    • 8.5 "Breakfast is good."
    • 8.3 "Bar is amazing."
      7.7 "Delicious alcoholic drinks, according to 77%."
      10.0 "100% thought beverage prices were a great value."
    • 6.9 "Vibe was decent."

    Overall rating

    9.0 Excellent
    based on 2,310 reviews
    • 9.3 "Terrific location."
      9.2 "92% liked the proximity to sightseeing."
      8.7 "87% liked the proximity to shopping."
      8.3 "Easily accessible by car, said 83%."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
      9.2 "92% were happy with the room service."
      9.1 "91% were happy with the shuttle service."
    • 8.9 "Very nice wellness & sports facilities."
      9.8 "top-notch fitness area, thought 98%."
    • 8.3 "Breakfast is good."
    • 8.0 "Amenities are good."
      7.9 "79% thought the building was wonderful."
      8.6 "86% enjoyed the lobby entrance."
      8.8 "88% found the grounds to be nice."
      8.0 "80% thought the architecture was beautiful."
    • 6.9 "Vibe was decent."
    • 6.1 "Average value."
      5.4 "The price was ok for 54%."
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    Overall rating

    9.1 Excellent
    based on 1,155 reviews
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      8.8 "Housekeeping was great, according to 88%."
      9.5 "95% were happy with the room service."
    • 9.1 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      8.2 "82% liked the proximity to shopping."
      8.1 "Easily accessible by car, said 81%."
    • 7.9 "Good breakfast."
    • 7.9 "Internet works."
      7.9 "79% said the wifi quality was great."
    • 7.7 "Good cleanliness."
      8.4 "84% thought it was clean."
      7.7 "77% said rooms were clean."
    • 6.6 "Vibe was decent."
    • 5.4 "Pool is mediocre."
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    Overall rating

    9.3 Excellent
    based on 462 reviews
    • 9.2 "Excellent wellness & sports facilities."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.2 "82% said the reception staff was great."
    • 9.0 "Terrific location."
      9.2 "92% liked the proximity to sightseeing."
      8.4 "Easily accessible by car, said 84%."
      8.7 "87% liked the proximity to shopping."
    • 8.8 "Breakfast is good."
    • 8.0 "Amenities are good."
      7.6 "76% thought the building was wonderful."
      8.7 "87% enjoyed the lobby entrance."
    • 6.7 "Vibe was decent."

    Overall rating

    9.0 Excellent
    based on 693 reviews
    • 9.1 "Excellent wellness & sports facilities."
      9.8 "top-notch fitness area, thought 98%."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.3 "83% said the reception staff was great."
      9.2 "92% were happy with the room service."
    • 9.1 "Terrific location."
      8.5 "85% liked the proximity to shopping."
    • 8.4 "Breakfast is good."
    • 8.3 "Bar is amazing."
    • 6.8 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      5.3 "For only 53%, the bathroom was ok."
    • 6.4 "Vibe was decent."
    • 5.6 "Pool is mediocre."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Nice building"
    "Wonderful sightseeing"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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