Overview

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Hotel New Otani Kumamoto
Best Housekeeping Staff

1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047, Japan
+81 963 261 111

$92+

Overall guest ratings

8.3/10 Excellent
based on 1,293 reviews

Review highlights

  • 9.0
  • 8.9
  • 8.1
  • 4.6

Good to know

  • Train station is close
  • Close to public transport
  • Good accessibility by car

Nearby

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    About

    When visiting Kumamoto, Hotel New Otani Kumamoto is a great choice to consider. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Fontana di OTANI, one of 4 restaurants, which serves breakfast, lunch, and dinner. Rooms offer flat-screen TVs, minibars, and slippers.

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    Amenities

    • Free Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Meeting/Banquet facilities
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Designated smoking area
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    Reviews

    Guest reviews of Hotel New Otani Kumamoto

    Overall rating

    8.3 Excellent
    based on 1,293 reviews
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      9.1 "91% said the reception staff was great."
      9.6 "Housekeeping was great, according to 96%."
    • 8.9 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.9 "Easily accessible by car, said 99%."
    • 8.1 "Breakfast is good."
    • 7.6 "Internet works."
      7.4 "74% said the wifi quality was great."
    • 6.7 "Rooms are ok."
      6.3 "Only 63% said rooms were big enough."
    • 4.6 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
      1.4 "86% didn't like the architecture."
    • 4.3 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
      4.5 "55% didn't like the unstylish hotel."
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    Overall rating

    8.3 Excellent
    based on 465 reviews
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 9.0 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.9 "Easily accessible by car, said 99%."
      7.6 "76% liked the proximity to shopping."
    • 8.1 "Breakfast is good."
    • 7.0 "Internet works."
      6.7 "67% thought the wifi quality was ok."
    • 6.2 "Rooms are ok."
      6.0 "Only 60% said rooms were big enough."
    • 5.7 "Average value."
    • 4.4 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    • 3.5 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    View all review categories

    Overall rating

    8.6 Excellent
    based on 400 reviews
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      9.2 "92% said the reception staff was great."
    • 8.8 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.9 "Easily accessible by car, said 99%."
    • 8.4 "Breakfast is good."
    • 8.2 "Generally very clean."
      7.7 "77% said rooms were clean."
    • 7.0 "Nice rooms."
      7.7 "77% said rooms were clean."
      7.8 "78% said the beds were comfortable."
    • 6.5 "Average comfort."
      6.5 "Only 65% said rooms were big enough."
    • 4.7 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    • 4.3 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 103 reviews
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.9 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
    • 8.1 "Breakfast is good."
    • 6.8 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
    • 6.6 "Average comfort."
      6.5 "Only 65% said rooms were big enough."
    • 4.9 "Vibe wasn't good."

    Overall rating

    8.1 Excellent
    based on 323 reviews
    • 9.0 "World class service."
      9.7 "97% thought the service was very professional."
      9.7 "97% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
    • 8.5 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Easily accessible by car, said 99%."
      7.2 "72% liked the proximity to shopping."
    • 8.1 "Breakfast is good."
    • 6.2 "Average comfort."
      6.3 "Only 63% said rooms were big enough."
    • 6.2 "Rooms are ok."
      6.3 "Only 63% said rooms were big enough."
      6.6 "Only 66% said rooms were clean enough."
    • 4.5 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
    • 4.5 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Train station is close"
    "Close to public transport"
    "Good accessibility by car"
    data provided by TrustYou

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