Hotel Vip Executive Zurique

No

On the check-in the room air conditioner wasn’t working and the room was really hot. One of employees came up to the room to check the air conditioner and he told me that it is working property even though the room wasn’t cooling down at all. He kept saying it is working and suggested me to turn the lights off for electricity to work the conditioner which I have never HEARD as helping the guests at HOTEL(I understand if this is Hostel). Reported to the desk, the employee who checked the air conditioner was there too and also asked me to change the room IN THE END, telling to the desk receptionist David Fernandez, it was perfectly working and DOES NOT NEED TO CHANGE THE ROOM. The receptionist firmly rejected our requests(changing the room and fixing the air conditioner) and asked me to BE PATIENT with the HOT in the ROOM. It is really sad that their thoughtless behavior(not admitting the air conditioner wasn’t working but telling to the desk it was perfectly working) and not encouraging to make any solutions. I am still wondering if the VIP HOTEL takes the people from BOOKING.COM as their guests?(I couldn’t book through the vip website though) The hotel does not need any cheap tourist even though I’m paying for how much you asked me to stay? Not making any solutions to make our stay valuable, I feel like that I was scammed.

The room was very dirty. Filthy bathroom and a very dustt bed. The staff were quite unhelpful. On Monday 16 Sept i rang room service at midday to be told that they were on a lunch break and to call back for service?! The following morning i went to the pool at 9.30 and it was still locked and had to chase someone to unlock it. All the pool chairs are broken which is quute dangerous. The lifts were continuously faulty and caused huge delays. I also had issues with my safe. Overall not at all worth the money.

As above