Overview

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Universo Hotel

Piazza Del Giglio 1, 55100 Lucca, Tuscany, Italy
+39 583 493 678

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+39 583 493 678

Overall guest ratings

7.4/10 Good
based on 401 reviews

Review highlights

  • 9.1
  • 7.3
  • 4.7
  • 4.4

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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    based on 401 reviews
    • 9.1 "Terrific location."
      8.9 "89% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 7.3 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 7.0 "Good cleanliness."
      7.1 "71% said rooms were clean."
      7.5 "75% said the bathroom was clean."
      8.0 "80% thought it was clean."
    • 5.2 "Vibe was decent."
    • 4.7 "Not very comfortable."
      3.3 "67% thought it was too noisy."
      3.1 "69% criticized the small bathroom."
    • 4.4 "Breakfast is below average."
    • 3.9 "Rooms are not good."
      3.7 "63% complained about the bathroom."
      3.1 "69% had problems with the shower."
      1.7 "83% thought they were poorly maintained."
      2.1 "79% found problems with the furniture."
      3.1 "69% criticized the small bathroom."
      1.7 "For 83%, the rooms looked old."
      2.0 "80% were disappointed with the minibar."
    • 3.8 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
    • 1.9 "Disappointing internet connection."
      0.7 "93% said the wifi quality was bad."
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    Overall rating

    7.4 Good
    based on 344 reviews
    • 9.0 "Terrific location."
    • 7.6 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 6.6 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 5.9 "Food is average."
    • 5.2 "Vibe was decent."
    • 4.8 "Breakfast is below average."
    • 4.4 "Not very comfortable."
      4.6 "54% said rooms were small."
      3.0 "70% criticized the small bathroom."
      3.4 "66% thought it was too noisy."
    • 3.9 "Rooms are not good."
      3.7 "63% complained about the bathroom."
      4.6 "54% said rooms were small."
      3.2 "68% had problems with the shower."
      1.7 "83% thought they were poorly maintained."
      2.1 "79% found problems with the furniture."
      3.0 "70% criticized the small bathroom."
      2.0 "For 80%, the rooms looked old."
    • 3.7 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
    • 2.0 "Disappointing internet connection."
      0.6 "94% said the wifi quality was bad."
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    Overall rating

    7.4 Good
    based on 36 reviews
    • 9.0 "Terrific location."
    • 6.7 "Service is ok."
    • 5.3 "Average comfort."
    • 4.1 "Breakfast is below average."
    • 4.0 "Rooms are not good."

    Overall rating

    7.4 Good
    based on 20 reviews
    • 9.0 "Terrific location."
    • 7.6 "Good service."
    • 4.4 "Breakfast is below average."
    • 3.8 "Rooms are not good."
      3.7 "63% complained about the bathroom."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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