Sheraton Munich Westpark Hotel

Pros: Wonderful service. We arrived a day late due to a flight cancellation. Desk staff upgraded us to a room on the club floor. Nice bed, refrigerator in rooom. Very good facilities, the included breakfast was a buffet but you could order eggs any way you like. We also loved the greek restaurant Hellas two blocks away, excellent food at very reasonable prices.

Cons: Location was a little far from downtown. But it was only 2 or 3 stops on the subway (depending which train) from the main station, as billed on their website. The real issue for us was room temperature during a warm weekend. Although the room had an AC control dial, at its lowest it was still warmer than 76 F. We found it too warm to sleep comfortably the two nights we were there. Otherwise (or in a different season) this is an excellent value for a very good hotel.

attention to detail and excellent customer service

Pros: The Sheraton Munich West Park was fantastic in every way. Sabrina, the front office manager emailed us few days before our arrival to confirm the connecting room for our children and ask if we had any other needs. Markus, also of the front office was extremely kind to our children.

Great experience

Pros: They allowed us to check-in early. (Jet lag, needed nap) The room was clean and a good size. Removed from the bustle of the city, but with an elevator down to a U bahn stop and only 3 stops away from the Central Station (Hbf). Staff was friendly and helpful, then left us alone - just like we like. Quiet location and windows did great to block the sun and lights at night.

Cons: Breakfast was expensive, so we didn't eat there.