Guest reviews
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Overall rating
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9.4 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." 9.8 "98%liked the proximity to shopping ." 9.4 "Good access to the airport , said 94%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.9 "99%liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 7.8 "Easily accessible by car , said 78%." 9.5 "95% thoughtparking was inexpensive ." 7.9 "City centre within easy reach , said 79%." -
8.2 "Great service."9.6 "96% found the
staff to be very friendly ." 8.6 "86% werehappy with the shuttle service ." 7.7 "77% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." 7.2 "Housekeeping was great , according to 72%." 7.1 "71% said thebooking process went smoothly ." 9.4 "94% said therecreation staff was great ." -
7.0 "Good breakfast."
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5.9 "Internet is average."
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5.4 "Rooms are ok."5.5 "
Beds were acceptable for 55%." 6.0 "60% thought theminibar was ok ." -
4.9 "Not very clean."4.6 "54% said
rooms were dirty ." 1.9 "81% said thebathroom was dirty ." -
4.5 "Wellness & sports facilities were not very nice."
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2.7 "Horrible vibe."1.1 "89%
criticized the unstylish hotel ."
Overall rating
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9.6 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." 9.9 "99%liked the proximity to shopping ." 9.6 "Good access to the airport , said 96%." 9.9 "99%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." -
8.5 "Great service."8.8 "88% were
happy with the shuttle service ." 8.3 "83% thought theservice was very professional ." -
6.7 "Breakfast is mediocre."
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6.0 "Internet is average."
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5.9 "Average comfort."5.3 "
Beds were acceptable for 53%." -
4.9 "Rooms are not good."4.1 "59% said
rooms were dirty ." 4.0 "60%complained about the bathroom ." 1.1 "For 89%, therooms looked old ." 0.8 "92% thought they werepoorly maintained ." 4.7 "53%criticized the small bathroom ." 2.3 "77% foundproblems with the furniture ." 1.8 "82% said thebathroom was dirty ." 1.5 "Air conditioning was criticized by 85%." -
4.4 "Not very clean."4.1 "59% said
rooms were dirty ." 1.8 "82% said thebathroom was dirty ." -
2.5 "Horrible vibe."1.1 "89%
criticized the unstylish hotel ."
Overall rating
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9.4 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." 9.9 "99%liked the proximity to shopping ." 9.5 "Good access to the airport , said 95%." 10.0 "Near to public transport , according to 100%." 7.9 "Easily accessible by car , said 79%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.3 "Great service."9.6 "96% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." 8.6 "86% werehappy with the shuttle service ." 8.2 "82% thought theservice was very professional ." -
7.3 "Good breakfast."
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5.8 "Average comfort."5.1 "
Beds were acceptable for 51%." -
5.5 "Rooms are ok."5.1 "
Beds were acceptable for 51%." -
2.6 "Horrible vibe."0.9 "91%
criticized the unstylish hotel ."
Overall rating
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9.3 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." 9.9 "99%liked the proximity to shopping ." -
7.8 "Good service."7.2 "72% said the
reception staff was great ." 8.3 "83% thought theservice was very professional ." 9.7 "97% found thestaff to be very friendly ." -
6.6 "Breakfast is mediocre."
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4.9 "Rooms are not good."3.7 "63%
complained about the bathroom ." 4.2 "58% saidrooms were dirty ." 1.1 "For 89%, therooms looked old ." -
4.6 "Not very clean."4.2 "58% said
rooms were dirty ." -
2.5 "Horrible vibe."1.3 "87%
criticized the unstylish hotel ."
Overall rating
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9.4 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." 9.9 "99%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." 9.5 "Good access to the airport , said 95%." -
8.3 "Great service."8.7 "87% were
happy with the shuttle service ." 8.4 "84% thought theservice was very professional ." 7.2 "Housekeeping was great , according to 72%." -
6.9 "Breakfast is mediocre."
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5.8 "Internet is average."
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5.0 "Rooms are ok."3.0 "70%
complained about the bathroom ." 4.6 "54% saidrooms were dirty ." 0.8 "92% thought they werepoorly maintained ." 1.5 "85% said thebathroom was dirty ." 0.9 "For 91%, therooms looked old ." -
4.8 "Not very clean."4.6 "54% said
rooms were dirty ." 1.5 "85% said thebathroom was dirty ." -
3.0 "Horrible vibe."1.2 "88%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
one train stop to the airport, and pretty close walking distance. Also easy to get a few taxi's from the queue over by the train station if you need 3 like I did with all of our luggage. the hotel is split into a main part, and an annex, and we found the annex first, which isn't any good for checking in, or moving luggage around. Clearer signage in English or Japanese would have gone a LONG way in the enterance of the annex, not deep in the back by the lifts to the rooms.
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7.7review from
free shuttle to/from airport, bilingual staff, room was large for Japan Beds were very hard (normal for Japan), breakfast was very expensive, ceiling low in shower
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9.4review from
The easy check in staff. Great English skills. Native sounding. Prompt and swift service.
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8.6review from
Clean facilities and efficient staff. About 20-25 minutes from airport but there is a free shuttle. May have to wait for shuttle for some time
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7.7review from
The location of the hotel was right in the centre of Narita town. A leisurely stroll down the town to the temple was lovely. Also the hotel did the best buffet lunch at 1500 yen all you can eat. The free shuttle bus to and from the airport made it so much easier with luggage. Would have preferred a softer pillow
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7.0review from
Very covenient for overnight stop before flying on to somewhere. Hotel shuttle bus not every hour so we just missed one and had an hour to wait
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7.3review from
We found the location to be very convienent for local shopping and sightseeing. The close proximity to the airport and shuttle service was also a big plus.
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7.3review from
After a long International Flight, It was nice to be picked up by the airport shuttle and straight to the hotel. Pickup is once an hour. Check in was quick price was good and a nice small town to explore with the hotel right in the middle. nothing negative
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6.3review from
Good, convenient hotel. Pleasant staff. One reason we chose to stay here (rather than a less expensive hotel in Narita city) was because they have a swimming pool - but it was closed for routine maintenance. This information should be known at the time of booking. They offered a pool in a hotel 10 minutes away but that is not convenient if we arrive late and are leaving the next day. We also wrote on your website that we wanted a massage - but the hotel staff were not aware of this.
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8.0review from
Very comfortable hotel room. Within easy walking distance from JR station for carrying luggage. Good buffet breakfast and free shuttle to and from Airport. Quiet. Will come back again.
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5.0review from
Free shuttle from airport although a long wait for bus in the afternoon when i arrived Central for visit to Naritasan The room was very hot with no way of turning down the heating. I could not open the window although the reception said it would but it was very stiff.
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5.6review from
Location next to the rail road station and airport. Good Internet connection.
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4.0review from
The standard of tis Hotel is far...very far from that of n Mercure Hotel!!
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6.0review from
The room - breakfast package was good value. We enjoyed the breakfast as it has a nice variety of dishes, which catered for all tastes.
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8.0review from
one train stop to the airport, and pretty close walking distance. Also easy to get a few taxi's from the queue over by the train station if you need 3 like I did with all of our luggage. the hotel is split into a main part, and an annex, and we found the annex first, which isn't any good for checking in, or moving luggage around. Clearer signage in English or Japanese would have gone a LONG way in the enterance of the annex, not deep in the back by the lifts to the rooms.
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9.4review from
The easy check in staff. Great English skills. Native sounding. Prompt and swift service.
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8.6review from
Clean facilities and efficient staff. About 20-25 minutes from airport but there is a free shuttle. May have to wait for shuttle for some time
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8.0review from
Very comfortable hotel room. Within easy walking distance from JR station for carrying luggage. Good buffet breakfast and free shuttle to and from Airport. Quiet. Will come back again.
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7.7review from
free shuttle to/from airport, bilingual staff, room was large for Japan Beds were very hard (normal for Japan), breakfast was very expensive, ceiling low in shower
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7.7review from
The location of the hotel was right in the centre of Narita town. A leisurely stroll down the town to the temple was lovely. Also the hotel did the best buffet lunch at 1500 yen all you can eat. The free shuttle bus to and from the airport made it so much easier with luggage. Would have preferred a softer pillow
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7.0review from
Very covenient for overnight stop before flying on to somewhere. Hotel shuttle bus not every hour so we just missed one and had an hour to wait
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7.3review from
We found the location to be very convienent for local shopping and sightseeing. The close proximity to the airport and shuttle service was also a big plus.
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7.3review from
After a long International Flight, It was nice to be picked up by the airport shuttle and straight to the hotel. Pickup is once an hour. Check in was quick price was good and a nice small town to explore with the hotel right in the middle. nothing negative
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6.3review from
Good, convenient hotel. Pleasant staff. One reason we chose to stay here (rather than a less expensive hotel in Narita city) was because they have a swimming pool - but it was closed for routine maintenance. This information should be known at the time of booking. They offered a pool in a hotel 10 minutes away but that is not convenient if we arrive late and are leaving the next day. We also wrote on your website that we wanted a massage - but the hotel staff were not aware of this.
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5.0review from
Free shuttle from airport although a long wait for bus in the afternoon when i arrived Central for visit to Naritasan The room was very hot with no way of turning down the heating. I could not open the window although the reception said it would but it was very stiff.
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5.6review from
Location next to the rail road station and airport. Good Internet connection.
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4.0review from
The standard of tis Hotel is far...very far from that of n Mercure Hotel!!
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6.0review from
The room - breakfast package was good value. We enjoyed the breakfast as it has a nice variety of dishes, which catered for all tastes.
