Prices are in Australian Dollars.
Situated near the airport, this hotel is 1 mi (1.7 km) from Citizens Business Bank Arena and 2.2 mi (3.5 km) from Ontario Mills Shopping Mall. Ontario Convention Center and Scandia Amusement Park are also within 3 mi (5 km).
Cons: No towels in room on arrival. Had to call four times to finally get them. Once they were delivered, 2 of the towels were clearly dirty with lipstick stains. GROSS. Room smelled like smoke even though was a nonsmoking room.
Not cleanPros: Didn’t like anything Cons: First off hair on the bed not mine and in the sheets when i told the desk they handed me the sheets and expected me to change the sheets i don’t think so. The rooms were banged up pretty bad exposed metal from the Corner bead tv didn’t work not towels in the showers shower doors were broken i will not be coming back
This hotel is a messPros: Bed was comfortable Cons: There was one stained towel in the room. The television didn't work. There was an ironing board with no iron. There was only one hanger in the closet. The light switches were broken and cracked. The bathroom door was cracked and broken. The landscaping in the front of the hotel is overgrown with weeds everywhere. This is a rundown nasty hotel.
Wouldn’t stay here againPros: Staff and location are okay, but that doesn’t compensate for all the bad things about this hotel. Cons: We’ve never stayed in a hotel this dirty. The sheets were stained, carpet in the hallways weren’t vacuumed, dust everywhere in the room, old and very used furniture in the rooms, rusty shower head are just a couple of examples. No heat in the room - there was a unit but the controls were missing. I wouldn’t call the breakfast included a breakfast - it’s more of a snack.
Horrible Pros: NothingCons: Made my reservation over 2 months ago. They send an email asking for me to secure my reservation with a payment due to high demand. I do as they ask and provide a credit card. I arrive on my day of reservation to find that they are completely out of rooms. Nobody processed my payment. I am told there is nothing they can do since I was never charged for the room. So there I am in their lobby scrambling to find another hotel. This place is absolutely unfit to be a hotel. The management sucks. Also while looking for another hotel I overheard guests asking for towels. They were out of towels! They were going room to room asking for towels that were not being used! Horrible!
Good for one nightPros: The staff was helpful and very kind to me even when I had a problem checking in (it was a fault of mine not theirs). The rooms are nice enough and was spacious. Seemed clean enough, except for when I looked up at the fan. Cons: Did not like that I come in and use the restroom to find that there is no towels, had to call housekeeping for them, also they must have just painted because there was paint on the floor and the outlets were missing their covers. The bathroom light was not sufficient enough for the size of the bathroom either.
Never againPros: Nothing to like. We booked the trip through kayak the 1st of January on the day we were supposed to arrive at the hotel as we're driving from Arizona to California the hotel calls and says so sorry we're overbooked you have no room I had previously call them 3 days before 2 announce our arrival time no indication they're going to do something so underhanded because kayak booked it for them we probably won't use Kayak againCons: Read the above there was nothing to like. Unethical unbusinesslike unprofessional what else is there to say
Don't Stay HerePros: Nothing Cons: The sheets were dirty and they ran out of towels
Not up to standard for a hotel, very cheaply put tPros: The softness of the bed, and tvCons: Was not a full set of towels in the room, beds were too loose on the floor, Walls were crappie behind the beds, couldn't smoke in my room, not culturally balanced with the employees, service was very bland with no personality, felt like a FLOP HOUSE for slackers. No kind of real breakfast! We're adults, not kids, I expected a adult type meal and nothing but cereal and bagels with half stale pastries, and no bar tender.
We didnt had any towels in the room. Needed to go Pros: Beds were comfy Cons: No towels in room. Neighbors kept doing a lot of noise. We call front desk a few times but they didnt do anything.
Uncomfortable Pros: Nothing Cons: There were roaches. Water leaking from AC unit, and wifi was out.