Zafiro Palmanova

We were self catering with a 4 month old baby. There were no cereal bowls in the apartment. When I asked, I was told it policy that none of the rooms had cereal bowls. I was told I could ask for them from the restaurant or buy them. After being refused them by the restaurant manager, eventually the receptionist was able to get them for me. We paying 200 euro a night and I felt this was completely unacceptable. I specifically requested a non-ground floor apt when booking and we got a ground floor apt. In fairness, when I asked we got moved to another apt but it was a bad first impression. The only lift that worked to get to our initial apt did not work which meant I had to carry our bags up stairs. Not what you want after a long flight. I dont think you should have to pay for a travel cot or a safe given that the price per night is already very high. You would expect that for the price that it would be an electronic safe but old fashioned safe with key that you must carry around. We had requested before arriving that we wished to extend our stay by one night. For some bizarre reason they could not join up the bookings and they had to be treated separately. On the last day of our holiday our key cards were automatically disabled without notice. We were told this was because we had too separatr bookings. With a four month old baby trying to get into the apt I felt this was unacceptable. No real apology was given. Overall nice modern hotel but it is not in my opinion worth the price - the small things in particular let it down - washing liquid is not replaced you have to buy your own, cutlery or plates are not washed by cleaning staff - you do that yourself, no cereal bowls, not enough lifts.

Very modern facilities. Staff were very friendly. Location was very convenient.