Overview

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Bluebay Grand Esmeralda

Carretera Federal Chetumal, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4500

$182+

Overall guest ratings

7.7/10 Good
based on 1,207 reviews

Review highlights

  • 8.8
  • 8.6
  • 5.5
  • 5.3

Good to know

  • Recreation staff is nice
  • Friendly service
  • Pleasant hotel grounds

Nearby

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    About

    Located on Mexico's Riviera Maya, 10 km (6 mi) from Playa del Carmen and 68 km (41 mi) from Cancún, this upscale Mayan-influenced resort sits on 457 meters (1,500 feet) of sparkling white-sand beach.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Child-friendly
    • Babysitting or child care
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Pool table
    • Private beach
    • Storage available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    based on 1,207 reviews
    • 8.8 "Breakfast is good."
    • 8.6 "Location is great."
      9.3 "93% appreciated the closeness to the beach."
      7.8 "78% liked the proximity to sightseeing."
    • 8.3 "Food is delicious."
      7.8 "78% loved the menu selection."
      8.9 "Beef and steak dishes were excellent, according to 89%."
      7.8 "Yummy desserts, said 78%."
      8.3 "83% were happy with the price."
    • 7.8 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.3 "73% said the recreation staff was great."
      8.8 "88% found the restaurant service to be one of the best."
      7.1 "Lovely bar service, according to 71%."
      7.1 "71% were happy with the room service."
    • 6.9 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
      5.3 "Only 53% thought the pool was clean."
      6.7 "Dining area was clean enough, according to only 67%."
    • 5.5 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      6.4 "Beds were acceptable for 64%."
      5.1 "Only 51% thought the furniture was functional."
    • 5.3 "Beach is so-so."
    • 5.2 "Average comfort."
      6.4 "Beds were acceptable for 64%."
    • 4.7 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
      4.7 "For 53%, the lobby entrance was sub-standard."
    • 4.6 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    based on 820 reviews
    • 8.6 "Breakfast is good."
    • 8.5 "Food is delicious."
    • 8.1 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.5 "75% said the recreation staff was great."
      7.4 "74% thought the service was very professional."
      8.6 "86% found the restaurant service to be one of the best."
    • 8.1 "Location is great."
    • 6.7 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
      5.5 "Only 55% thought the pool was clean."
      6.0 "Dining area was clean enough, according to only 60%."
    • 5.9 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      5.2 "Only 52% thought the furniture was functional."
    • 5.1 "Beach is so-so."
    • 4.8 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
    • 4.3 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    based on 337 reviews
    • 9.0 "Excellent breakfast."
    • 8.7 "Location is great."
      9.4 "94% appreciated the closeness to the beach."
    • 8.3 "Food is delicious."
      7.8 "78% loved the menu selection."
    • 8.0 "Great service."
      8.7 "87% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      7.7 "77% said the recreation staff was great."
    • 7.7 "Good amenities."
      9.2 "92% found the grounds to be nice."
    • 5.7 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
    • 5.3 "Beach is so-so."
    • 5.1 "Vibe was decent."
      6.4 "64% thought the atmosphere was somewhat friendly."
    • 5.0 "Average comfort."
      2.6 "Air conditioning was criticized by 74%."
      1.6 "84% thought it was too noisy."
    • 4.8 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    based on 48 reviews
    • 8.4 "Food is delicious."
    • 8.3 "Location is great."
    • 7.3 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 7.2 "Good amenities."
    • 5.7 "Rooms are ok."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Recreation staff is nice"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou

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