Overview

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The Reef Coco Beach Resort

Costera Norte Col Zacil Ha, 77711 Playa del Carmen, QR, Mexico
+52 984 877 2880

$214+

Overall guest ratings

7.3/10 Good
based on 1,060 reviews

Review highlights

  • 9.2
  • 8.2
  • 5.2
  • 5.1

Good to know

  • Professional service
  • Friendly service

Nearby

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    About

    Located 4 blocks from 5th Avenue in downtown Playa del Carmen, this all-inclusive resort has its own offshore reef and private beach.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Business centre
    • Childrens programmes
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Pets not allowed
    • Free parking
    • Playground
    • Pool table
    • Designated smoking area
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • Facilities for disabled guests
    • Babysitting or child care
    • Internet
    • Wi-Fi
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    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    based on 1,060 reviews
    • 9.2 "Terrific location."
      9.5 "95% liked the proximity to shopping."
      8.9 "89% liked the proximity to sightseeing."
      9.0 "City centre within easy reach, said 90%."
      8.0 "Easily accessible by car, said 80%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.2 "Breakfast is good."
    • 7.7 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
      8.9 "89% said the recreation staff was great."
      8.3 "83% found the restaurant service to be one of the best."
      8.0 "Lovely bar service, according to 80%."
      7.1 "71% said the booking process went smoothly."
    • 6.3 "Food is average."
      5.7 "Only 57% were satisfied with the menu."
      6.2 "Desserts were ok, said 62%."
      6.2 "62% thought the dining experience was appropriate."
    • 6.1 "Beach is so-so."
      5.2 "Only 52% said the beach was clean enough."
    • 5.2 "Average value."
    • 5.1 "Average comfort."
      5.2 "For only 52%, the noise level was all right."
    • 5.0 "Vibe was decent."
      6.0 "60% thought the atmosphere was somewhat friendly."
      6.3 "Only 63% thought, the hotel was stylish."
    • 4.2 "Rooms are not good."
      1.0 "90% thought they were poorly maintained."
      1.4 "86% complained about the bathroom."
      4.9 "51% didn't like the uncomfortable beds."
      2.8 "For 72%, the rooms looked old."
      1.7 "Air conditioning was criticized by 83%."
      3.9 "61% found problems with the furniture."
      1.3 "87% were disappointed with the minibar."
      3.8 "62% said the bathroom was dirty."
      0.0 "100% had problems with the shower."
      1.9 "81% thought the tv was sub-standard."
      2.1 "79% didn't like the balcony."
    • 1.6 "Disappointing internet connection."
      1.9 "81% thought it was overpriced."
      1.0 "90% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    based on 614 reviews
    • 9.1 "Terrific location."
      9.0 "City centre within easy reach, said 90%."
      8.8 "88% liked the proximity to sightseeing."
      9.3 "93% liked the proximity to shopping."
    • 7.8 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.4 "84% said the recreation staff was great."
    • 6.7 "Food is average."
      6.0 "Only 60% were satisfied with the menu."
      6.3 "Desserts were ok, said 63%."
    • 6.1 "Beach is so-so."
      5.2 "Only 52% said the beach was clean enough."
    • 5.3 "Average comfort."
      5.6 "Beds were acceptable for 56%."
    • 5.2 "Vibe was decent."
      6.2 "62% thought the atmosphere was somewhat friendly."
    • 4.9 "Value below average."
      2.0 "80% thought it was overpriced."
    • 4.9 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
    • 1.9 "Disappointing internet connection."
      2.0 "80% thought it was overpriced."
      1.4 "86% said the wifi quality was bad."
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    Overall rating

    7.2 Good
    based on 360 reviews
    • 9.1 "Terrific location."
      8.9 "89% liked the proximity to sightseeing."
    • 7.9 "Good service."
      8.3 "83% thought the service was very professional."
      8.6 "86% found the staff to be very friendly."
    • 6.7 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 6.3 "Beach is so-so."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 5.4 "Food is average."
    • 4.7 "Value below average."
      1.8 "82% thought it was overpriced."
    • 4.5 "Vibe wasn't good."
      2.9 "71% criticized the unstylish hotel."
    • 3.4 "Rooms are not good."
      1.2 "88% complained about the bathroom."
    • 1.6 "Disappointing internet connection."
      1.8 "82% thought it was overpriced."
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    Overall rating

    7.8 Good
    based on 84 reviews
    • 9.3 "Terrific location."
      9.5 "95% liked the proximity to shopping."
    • 8.0 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 7.6 "Good cleanliness."
    • 6.5 "Food is average."
    • 6.3 "Average amenities."
    • 5.8 "Beach is so-so."
    • 5.6 "Average comfort."
    • 5.1 "Vibe was decent."
    • 4.4 "Rooms are not good."
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    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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