Overview

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Hotel Hacienda Morelos

Rafael E Melgar Mz 2 SM 2 Lte 5-B, 77580 Puerto Morelos, QR, Mexico
+52 998 871 0448

$144+

Overall guest ratings

5.9/10 OK
based on 295 reviews

Review highlights

  • 9.4
  • 6.3
  • 3.6
  • 3.2

Good to know

  • Friendly service
  • Fair breakfast prices

Nearby

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    About

    Situated by the ocean, Hotel Hacienda Morelos is a great choice for a stay in Puerto Morelos. Guests can take a dip in the outdoor pool or grab a bite to eat at Restaurante, which serves breakfast, lunch, and dinner. A bar/lounge and a children's pool are other highlights, and rooms at this Colonial hotel offer furnished balconies and premium bedding.

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    Hotels.com

    Amenities

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • Concierge service
    • Child pool
    • Pets not allowed
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    5.9 OK
    based on 295 reviews
    • 9.4 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.1 "City centre within easy reach, said 91%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 6.3 "Breakfast is mediocre."
    • 6.2 "Service is ok."
      5.0 "50% said the reception staff was ok."
      5.0 "Housekeeping was ok, according to 50%."
    • 3.6 "Rooms are not good."
      0.7 "93% thought they were poorly maintained."
      1.5 "85% complained about the bathroom."
      2.5 "75% didn't like the uncomfortable beds."
      1.4 "86% thought the tv was sub-standard."
      1.9 "Air conditioning was criticized by 81%."
      0.6 "94% found problems with the furniture."
      1.8 "82% had problems with the shower."
      1.3 "87% were disappointed with the minibar."
    • 3.2 "Quite uncomfortable."
      2.5 "75% didn't like the uncomfortable beds."
      1.9 "Air conditioning was criticized by 81%."
    • 2.9 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."

    Overall rating

    6.0 OK
    based on 230 reviews
    • 9.4 "Terrific location."
    • 6.2 "Service is ok."
      5.6 "Housekeeping was ok, according to 56%."
    • 6.0 "Breakfast is mediocre."
    • 4.4 "Not very clean."
      5.0 "Only 50% said rooms were clean enough."
    • 3.4 "Rooms are not good."
      1.0 "90% thought they were poorly maintained."
      1.7 "83% complained about the bathroom."
      2.0 "80% didn't like the uncomfortable beds."
      5.0 "Only 50% said rooms were clean enough."
      1.8 "Air conditioning was criticized by 82%."
      0.8 "92% found problems with the furniture."
      1.2 "88% thought the tv was sub-standard."
      4.9 "For 51%, the rooms looked old."
      1.4 "86% were disappointed with the minibar."
    • 2.7 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
    • 2.6 "Quite uncomfortable."
      2.0 "80% didn't like the uncomfortable beds."
      1.8 "Air conditioning was criticized by 82%."
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    Overall rating

    5.4 OK
    based on 50 reviews
    • 7.8 "Good beach."
    • 5.8 "Service is ok."
    • 5.0 "Average cleanliness."
    • 4.6 "Bad amenities."
    • 3.7 "Rooms are not good."
      0.6 "94% thought they were poorly maintained."

    Overall rating

    6.2 Good
    based on 14 reviews
    • 9.5 "Terrific location."
    • 3.6 "Rooms are not good."
    • 2.7 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
    Good to know
    "Friendly service"
    "Fair breakfast prices"
    data provided by TrustYou

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