Overview

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Grand Hotel Rotorua

1130 Pukuatua Street, Rotorua 3010, New Zealand
+64 7348 2086

$92+

Overall guest ratings

6.7/10 Good
based on 556 reviews

Review highlights

  • 9.6
  • 8.4
  • 4.8
  • 4.4

Nearby

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    About

    Located in the entertainment district, Grand Hotel Rotorua is a great choice for a stay in Rotorua. You'll have free perks like breakfast and self parking. Refrigerators and room service are offered in all rooms.

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    Hotels.com

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Free parking
    • Non-smoking rooms available
    • Concierge service
    • Laundry facilities
    • Meeting/Banquet facilities
    • Room service
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.7 Good
    based on 556 reviews
    • 9.6 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.9 "79% liked the proximity to shopping."
      7.5 "Great parking, according to 75%."
      10.0 "100% liked the proximity to sightseeing."
    • 8.4 "Great service."
      8.0 "80% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 6.5 "Breakfast is mediocre."
    • 5.5 "Internet is average."
    • 4.8 "Rooms are not good."
      4.7 "53% said rooms were dirty."
      0.1 "99% thought they were poorly maintained."
      3.5 "65% complained about the bathroom."
      1.8 "Air conditioning was criticized by 82%."
      4.2 "58% had problems with the shower."
      2.4 "76% said the bathroom was dirty."
      1.6 "84% found problems with the furniture."
      1.4 "For 86%, the rooms looked old."
    • 4.4 "Disappointing food."
    • 3.9 "Not very clean."
      4.7 "53% said rooms were dirty."
      1.4 "86% thought it was rather dirty."
      2.4 "76% said the bathroom was dirty."
    • 2.5 "Bar is disappointing."
    • 1.8 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      0.8 "For 92%, the lobby entrance was sub-standard."
      0.8 "92% thought the facilities needed updating."
      0.7 "93% didn't like the architecture."
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    Overall rating

    6.7 Good
    based on 316 reviews
    • 9.4 "Terrific location."
    • 8.5 "Great service."
      8.0 "80% said the reception staff was great."
    • 6.4 "Breakfast is mediocre."
    • 5.6 "Internet is average."
    • 4.8 "Not very comfortable."
      1.5 "Air conditioning was criticized by 85%."
    • 4.6 "Rooms are not good."
      4.7 "53% said rooms were dirty."
      0.1 "99% thought they were poorly maintained."
      3.6 "64% complained about the bathroom."
      1.5 "Air conditioning was criticized by 85%."
      4.4 "56% had problems with the shower."
      2.4 "76% said the bathroom was dirty."
    • 4.5 "Disappointing food."
    • 4.2 "Not very clean."
      4.7 "53% said rooms were dirty."
      2.4 "76% said the bathroom was dirty."
      1.9 "81% thought it was rather dirty."
    • 1.7 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
      0.6 "For 94%, the lobby entrance was sub-standard."
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    Overall rating

    6.6 Good
    based on 105 reviews
    • 9.6 "Terrific location."
    • 8.5 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 6.9 "Breakfast is mediocre."
    • 4.7 "Rooms are not good."
      4.6 "54% said rooms were dirty."
      0.1 "99% thought they were poorly maintained."
    • 3.6 "Not very clean."
      1.4 "86% thought it was rather dirty."
      4.6 "54% said rooms were dirty."
    • 1.8 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."

    Overall rating

    7.1 Good
    based on 133 reviews
    • 9.7 "Terrific location."
    • 9.3 "Excellent value."
    • 8.3 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 6.6 "Breakfast is mediocre."
    • 5.5 "Internet is average."
    • 5.3 "Average comfort."
    • 4.5 "Rooms are not good."
      0.2 "98% thought they were poorly maintained."
      3.3 "67% complained about the bathroom."
      4.8 "52% said rooms were dirty."
      4.0 "60% had problems with the shower."
    • 3.9 "Not very clean."
      4.8 "52% said rooms were dirty."
    • 2.1 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
    • 1.2 "Horrible vibe."
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