Overview

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SilverOaks Resort Heritage

349 Fenton Street, Rotorua, New Zealand
+64 7347 7686

$65+

Overall guest ratings

5.2/10 OK
based on 1,085 reviews

Review highlights

  • 9.4
  • 7.5
  • 4.7
  • 4.6

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    About

    Enjoy your visit to Rotorua with a stay at SilverOaks Resort Heritage. Guests indulge in spa services, then grab a bite to eat at the restaurant. There's an outdoor pool and a bar/lounge, and in-room conveniences include refrigerators and microwaves.

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    Hotels.com

    Amenities

    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Fitness centre
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Outdoor pool
    • Express check out
    • Free parking
    • Playground
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Room service
    • Spa
    • Child pool
    • Restaurant
    • Bar/Lounge
    • Cable or satellite TV
    • Air-conditioned
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Outdoor tennis
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    5.2 OK
    based on 1,085 reviews
    • 9.4 "Terrific location."
      9.1 "City centre within easy reach, said 91%."
      9.6 "Great parking, according to 96%."
      7.1 "71% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      9.1 "Easily accessible by car, said 91%."
    • 7.5 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      7.8 "Management was excellent, said 78%."
      10.0 "100% said the recreation staff was great."
    • 5.2 "Average comfort."
    • 4.7 "Internet is poor."
    • 4.6 "Pool is below average."
      1.2 "Dirty pool, said 88%."
    • 4.6 "Breakfast is below average."
    • 2.8 "Awful rooms."
      0.4 "96% thought they were poorly maintained."
      1.9 "81% said rooms were dirty."
      2.5 "75% complained about the bathroom."
      4.2 "58% didn't like the uncomfortable beds."
      1.3 "87% found problems with the furniture."
      3.0 "For 70%, the rooms looked old."
      3.2 "68% thought the tv was sub-standard."
      0.6 "94% said the bathroom was dirty."
      2.3 "77% were unsatisfied with the kitchenette."
      2.9 "71% had problems with the shower."
      3.4 "66% were disappointed with the minibar."
      4.8 "Air conditioning was criticized by 52%."
      3.6 "64% criticized the small bathroom."
    • 2.7 "Disappointing wellness & sports facilities."
      1.0 "90% didn't like the fitness area."
      0.5 "95% said that wellness & sports facilities were unclean."
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    Overall rating

    5.5 OK
    based on 238 reviews
    • 9.3 "Terrific location."
    • 7.7 "Good service."
      9.2 "92% found the staff to be very friendly."
      8.1 "Management was excellent, said 81%."
    • 5.1 "Internet is average."
    • 4.6 "Breakfast is below average."
    • 4.4 "Pool is below average."
    • 3.6 "Rooms are not good."
      0.3 "97% thought they were poorly maintained."
      2.8 "72% complained about the bathroom."
      4.4 "56% didn't like the uncomfortable beds."
      2.1 "79% said rooms were dirty."
      3.3 "67% thought the tv was sub-standard."
      2.6 "For 74%, the rooms looked old."
      1.4 "86% found problems with the furniture."
      0.8 "92% said the bathroom was dirty."
      3.6 "64% were disappointed with the minibar."
      3.4 "66% had problems with the shower."
      2.6 "74% were unsatisfied with the kitchenette."
    • 2.7 "Disappointing wellness & sports facilities."
    • 2.5 "Food is inedible."
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    Overall rating

    5.2 OK
    based on 813 reviews
    • 9.5 "Terrific location."
    • 7.3 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.1 "Management was excellent, said 81%."
      7.4 "74% said the reception staff was great."
    • 6.4 "Average value."
    • 4.8 "Internet is poor."
    • 4.6 "Not very comfortable."
      3.6 "64% didn't like the uncomfortable beds."
    • 4.2 "Pool is below average."
      1.0 "Dirty pool, said 90%."
    • 4.1 "Breakfast is below average."
    • 2.8 "Horrible vibe."
      2.6 "74% criticized the unstylish hotel."
      2.3 "For 77%, the lobby entrance was sub-standard."
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    Overall rating

    6.1 Good
    based on 32 reviews
    • 9.5 "Terrific location."
    • 7.9 "Good service."
      9.1 "91% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 5.2 "Average comfort."
    • 2.9 "Awful rooms."
      2.3 "77% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      1.7 "83% said rooms were dirty."
      2.8 "72% thought the tv was sub-standard."
    • 1.8 "Terrible amenities."
      1.2 "88% thought the building wasn't nice."
    • 1.6 "Generally quite dirty."
      1.7 "83% said rooms were dirty."
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