Overview

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Palms Inn

3345 Santa Rosa Avenue, Santa Rosa, CA 95407, United States
+1 707 568 1011

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+1 707 568 1011

Overall guest ratings

5.3/10 OK
based on 358 reviews

Review highlights

  • 8.4
  • 8.2
  • 3.3
  • 3.2

Good to know

  • Fair breakfast prices

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    Amenities

    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    5.3 OK
    based on 358 reviews
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      10.0 "100% thought the service was very professional."
    • 8.2 "Food is delicious."
      10.0 "Yummy desserts, said 100%."
      10.0 "100% were happy with the price."
    • 7.8 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 6.2 "Location is acceptable."
      6.8 "Only 68% were satisfied with the proximity to shopping."
    • 3.3 "Rooms are not good."
      3.3 "67% said rooms were dirty."
      1.3 "87% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      1.6 "For 84%, the rooms looked old."
      0.6 "94% found problems with the furniture."
      1.5 "85% said the bathroom was dirty."
      2.5 "75% had problems with the shower."
      2.2 "Air conditioning was criticized by 78%."
      2.9 "71% thought the tv was sub-standard."
      0.0 "100% criticized the small bathroom."
    • 3.2 "Generally quite dirty."
      3.3 "67% said rooms were dirty."
      2.3 "77% thought it was rather dirty."
      1.5 "85% said the bathroom was dirty."
    • 1.7 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
    • 0.0 "Disappointing internet connection."
      0.0 "100% said the wifi quality was bad."
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    Overall rating

    5.5 OK
    based on 232 reviews
    • 8.6 "Food is delicious."
      10.0 "Yummy desserts, said 100%."
    • 8.2 "Great service."
      8.8 "88% said the reception staff was great."
      9.3 "93% found the staff to be very friendly."
    • 7.1 "Good breakfast."
    • 6.2 "Location is acceptable."
      6.5 "Only 65% were satisfied with the proximity to shopping."
    • 3.3 "Not very clean."
      3.4 "66% said rooms were dirty."
    • 3.3 "Rooms are not good."
      3.4 "66% said rooms were dirty."
      1.5 "85% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      2.5 "75% had problems with the shower."
      0.5 "95% found problems with the furniture."
      1.5 "For 85%, the rooms looked old."
    • 1.9 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
    View all review categories

    Overall rating

    4.9 OK
    based on 110 reviews
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
    • 7.9 "Good breakfast."
    • 6.1 "Location is acceptable."
    • 3.2 "Awful rooms."
      3.4 "66% said rooms were dirty."
      0.2 "98% thought they were poorly maintained."
      1.1 "89% complained about the bathroom."
    • 3.1 "Generally quite dirty."
      3.4 "66% said rooms were dirty."

    Overall rating

    5.4 OK
    based on 14 reviews
    • 4.8 "Not very comfortable."
    • 3.2 "Awful rooms."
    Good to know
    "Fair breakfast prices"
    data provided by TrustYou

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