Grand Ambassador Seoul - Associated with Pullman

The hotel was very well run, with really professional and friendly staff going to exceptional lengths to ensure that we were well looked after and comfortable. The breakfast selection was amazing. I discovered a problem with my toilet at 1030PM and within literally minutes, the duty manager and a maintenance worker were in my room to fix it. Very impressive indeed. The KA limousine to Incheon airport goes from right outside the hotel so transfer was super easy.

The deluxe room on the 17th floor was exceptionally well-appointed, quiet and dark, but so hot! It was not possible to turn down the heat so it became a little uncomfortable. A 3 bed room on a lower floor was a fraction cooler, but I would caution those looking for a good night's sleep to avoid the floors with family rooms on as we were disturbed by very loud children, literally shrieking, for several hours. With an early flight to get up for, this was rather stressful. That said, the staff at the hotel discreetly removed the noisemakers elsewhere once they became aware, something we only found out about next day, and were extremely impressed by. Thank you staff!

The staff is lovely

Clim not working and breakfast not very nice