Overview

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Casa Serena Hotel

No.68, Taicang Road, Shanghai 200021, China
+86 215 382 1600

$151+

Overall guest ratings

8.1/10 Excellent
based on 560 reviews

Review highlights

  • 9.6
  • 6.9
  • 3.9
  • 3.7

Good to know

  • Friendly atmosphere
  • Luxurious Hotel
  • Great shopping

Nearby

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    About

    Casa Serena Hotel offers a great location, putting you within just a 10-minute walk of Flower, Bird, Fish & Insect Market and Xintiandi. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body scrubs, or facials. There's also a bar/lounge, and rooms at this boutique hotel offer minibars and free WiFi.

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    Amenities

    • Free Wi-Fi
    • Business centre
    • Car hire
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • No smoking
    • Bar/Lounge
    • Cable or satellite TV
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Free parking
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 560 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "Easily accessible by car, said 98%."
    • 6.9 "Service is ok."
      5.5 "Only 55% thought the service was professional."
    • 6.6 "Vibe was decent."
    • 5.7 "Sufficient wellness & sports facilities."
    • 5.0 "Breakfast is mediocre."
    • 3.9 "Not very clean."
      4.2 "58% said rooms were dirty."
    • 3.7 "Rooms are not good."
      3.0 "70% said rooms were small."
      3.1 "69% complained about the bathroom."
      4.2 "58% said rooms were dirty."
      0.0 "For 100%, the rooms looked old."
      0.0 "100% thought they were poorly maintained."
      0.0 "100% thought the tv was sub-standard."
      2.9 "71% criticized the small bathroom."
      3.3 "67% found problems with the furniture."
    • 3.7 "Value below average."
    • 2.5 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      0.0 "For 100%, the lobby entrance was sub-standard."
      0.0 "100% thought the facilities needed updating."
    • 0.0 "Disappointing internet connection."
      0.0 "100% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    based on 168 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 6.8 "Service is ok."
    • 6.6 "Vibe was decent."
    • 4.0 "Value below average."
    • 3.7 "Rooms are not good."
      4.5 "55% didn't like the uncomfortable beds."
      3.4 "66% complained about the bathroom."
      2.8 "72% said rooms were small."

    Overall rating

    7.9 Good
    based on 61 reviews
    • 9.5 "Terrific location."
    • 6.9 "Service is ok."
    • 6.1 "Vibe was decent."
    • 3.6 "Value below average."
    • 3.4 "Rooms are not good."
      3.1 "69% complained about the bathroom."
    • 2.7 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."

    Overall rating

    8.1 Excellent
    based on 235 reviews
    • 9.8 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
      9.9 "99% liked the proximity to shopping."
    • 6.9 "Service is ok."
    • 6.4 "Vibe was decent."
    • 4.5 "Breakfast is below average."
    • 4.4 "Not very clean."
      4.7 "53% said rooms were dirty."
    • 3.7 "Rooms are not good."
      4.7 "53% said rooms were dirty."
    • 3.5 "Value below average."
    • 2.3 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
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    Overall rating

    7.4 Good
    based on 95 reviews
    • 9.6 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
    • 7.3 "Good service."
    • 4.1 "Not very comfortable."
      3.1 "69% said rooms were small."
    • 3.9 "Value below average."
    • 3.5 "Rooms are not good."
      3.1 "69% said rooms were small."
      3.5 "65% complained about the bathroom."
    • 2.2 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly atmosphere"
    "Luxurious Hotel"
    "Great shopping"
    data provided by TrustYou

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