Overview

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Mercure Surabaya

Jl Raya Darmo 68 - 78, Surabaya 60264, Indonesia
+62 315 623 000

$45+

Overall guest ratings

8.3/10 Excellent
based on 1,117 reviews

Review highlights

  • 8.5
  • 7.9
  • 7.4
  • 6.4

Good to know

  • New facilities
  • Nice building

Nearby

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    About

    Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, next to consulate and government offices, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 12 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Car hire
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Beauty salon
    • Express check out
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    based on 1,117 reviews
    • 8.5 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 7.9 "Good location."
    • 7.4 "Good amenities."
      7.2 "72% thought the building was wonderful."
      7.1 "71% said the facilities were very new."
      8.8 "88% found the grounds to be nice."
    • 7.0 "Good breakfast."
    • 6.7 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      5.4 "Beds were acceptable for 54%."
    • 6.4 "Vibe was decent."
      5.0 "Only 50% thought, the hotel was modern."
    • 5.6 "Sufficient wellness & sports facilities."
      6.3 "For only 63%, the fitness area was satisfactory."
    • 3.5 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    based on 256 reviews
    • 8.4 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.3 "Location is great."
    • 7.1 "Good breakfast."
    • 7.0 "Tasty food."
    • 6.7 "Rooms are ok."

    Overall rating

    7.7 Good
    based on 368 reviews
    • 8.5 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.3 "Good value."
    • 7.7 "Good location."
    • 7.2 "Good breakfast."
    • 7.0 "Good cleanliness."
    • 6.9 "Average amenities."
      6.6 "66% thought the building was acceptable."
    • 6.6 "Rooms are ok."
    • 6.1 "Vibe was decent."
      6.9 "69% thought the atmosphere was somewhat friendly."
      5.0 "Only 50% thought, the hotel was modern."
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    Overall rating

    7.9 Good
    based on 379 reviews
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.0 "Location is great."
    • 7.8 "Good cleanliness."
      7.3 "73% said rooms were clean."
    • 7.7 "Tasty food."
    • 7.4 "Good amenities."
      7.2 "72% thought the building was wonderful."

    Overall rating

    7.9 Good
    based on 111 reviews
    • 8.6 "Great service."
    • 7.7 "Good location."
    • 7.0 "Nice rooms."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "New facilities"
    "Nice building"
    data provided by TrustYou

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