Very small seat
They were great
It was simply fantastic - all of it!
The staff were very kind. The amendies (pillow, blanket and headphones) were great. The airplane food and wine selection were nice.
The flight was good. On time. Friendly crew.
Bag drop check in was terrible. So slow. Boarding wasn't efficient
I think the meal can do better
Providing an option of paying a reasonable extra to upgrade a better taste and quality meal.
Fast boarding, new aircraft, comfortable seats, flight was on time.
Advertised as full service airline but food was lacking, general cleaning between flights not great.
Easy access from both front and back of plane.
Stewardess got frustrated with my son ( almost yelling at him) instructing him to open the shade after the flight ended speaking Chinese to him. Though my son is half Asian, he doesn't speak a word of Chinese, she should have started with English !!! It was a flight from Australia for god sake.
Economy X was definitely worth the minimal cost to upgrade. I loved more leg room (which used to be a "normal" economy size), upgraded noise-cancelling headphones, and having my food earlier so it was piping hot (although still not-so-great airline food).
The touch screen of my monitor barely worked. Aside from that, the jack for my audio was not working properly. Once I could finally watch a movie, the sound would cut off for a while. I'd have to do my darndest to rewind the movie, while trying to get the audio jack to work. It took a lot of work to get the movie to rewind, and then after it started, I couldn't get the touch screen to work for it to stop & play again. Sometimes it would rewind the movie 20-30 minutes before I could get it to play again. All very frustrating.
Case was off quickly
No choice in seating
Bathrooms were disgusting, plane was dirty
Crew was amazingly helpful in all my enquiries
All amazing nothing to complain about it
Not many people on plane. Excellent food & staff couldn't do enough for you.
Plane was delayed for 2 hours with little information as to what the Elat was for. Seat mechanisms in premium economy not working effectively. Water dripping from above as plane started. Things the planes need a good overhaul!
The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices.
The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service.
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