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Proserpine (PPP)
Melbourne Avalon
Tue. 11.5
Tue. 18.5
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Top airline flying Proserpine Whitsunday Coast to Melbourne Avalon

Scores according to KAYAK customer reviews

6.1
Jetstar
Overall score based on 4,665 reviews
6.6
Boarding
6.1
Comfort
6.9
Crew
5.1
Entertainment
5.2
Food
Airline reviews

Pros: "No the crew weren’t amazing & the seats were just okay. The flight was pretty full. The guy driving made two safe landings at Avalon"
Cons: "Jetstar - c,mon, it’s an airborne bus really."

Pros: "Arrived ahead of schedule"

Pros: "Nice crew inside the plane"
Cons: "It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation."

Pros: "The touch down landing was PERFECTLY smooth!! Thank you Captain!"

Pros: "Price"
Cons: "Time"

Cons: "Small walkway and seats."

Pros: "Seat was comfortable."

Pros: "Most importantly on time and friendly staff."
Cons: "For a discount airline everything was as expected. As said above, being in time and friendly employees made it an excellent flight."

Pros: "it was fast and effective"
Cons: "nothing"

Cons: "Easy to book and check in"

Pros: "Small flight"
Cons: "Nothing to say because small aircraft"

Pros: "one crew member appeared to authentically greet and farewell clients with a twinkle in his eyes."
Cons: "many of the other crew members appeared to actively dislike their job and to treat passengers disrespectfully,"

Pros: "It’s okay"

Pros: "I luved the attendants and the service"
Cons: "THE AIRPORT IS NOT IN MELBOURNE! We had to hire an Uber for 100 dollars to drive us the hour to Melbourne. It should be clearer when booking this airport is significantly farther away. It would have been more convenient and economical to fly into melbournes international airport."

Pros: "On time"

Pros: "Service on the plane and in the terminal was good"
Cons: "Walking on the runway to the plane was uncomfortable with wind rai and noise"

Cons: "And no announcements re the delay until the very last minute."

Pros: "Attention to details"
Cons: "Lack of snacks"

Pros: "the actual flight was fine"
Cons: "When I looked up the flight option through your site I selected one checked bag per person and it showed the price and I decided to purchase. Then when I tried to check in at Jetstar online it showed I had no checked bags WHY?! then I complained about it in an online chat and the chat agent would not agree and said I had to pay for checked bags if I had any and said he/she could do that and asked how much the bags weighed. Since I did not know and could not answer how much the weighed I decided to check them online myself since it gave me options for weight/price I knew our bags would be under - the chat ended and I proceeded to try to pay for one bag each online. However, after more than a half dozen attempts which were all rejected I had to close the online check in and leave as we were running short on time to get things done and get to the airport. At the airport I told all this to the agent at bag check and she would do noting but charged me about $240 for the two bags - grossly more than the $28 for one and $38 for the other that I was trying to pay online & roughly as much as the cost of the flights! Will you please let me know what can be done to get my money back as this is just not right?"

Pros: "Nothing"
Cons: "Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again."

Cons: "Not customer friendly at all. Arrived after traffic delays at 7:26 told bluntly that the gate was shut. people before and after us were told the same and we were rebooked on flight at 2:40. Ask me again later when I’ve actually flown with Jetstar, although I’m not optimistic that it will be a great experience."

Pros: "Avalon is quiet, decent facilities"
Cons: "Should give water on the flight. Didn’t buy food didn’t use entertainment"

Cons: "It was good flight"

Cons: "Rude ground staff."

Cons: "Didn't realize when I booked I'd be charged $60 for a lightweight duffel, one way. Will not repeat."

Pros: "And different from other international carriers ( 20 kg instead of 23 kg). I had to pay 105 AUS for a carry-on from Sydney to Melbourne. It would have been less expensive for the carry-on to buy a seat."

Pros: "A nice crew memeber comped my beer and food."
Cons: "With Jet Star you can not check in early or buy luggage before the flight when flying to the US and when I went to check my bag the total cost just to Oahu would cost $680 and not even get it to my final location. There was no option to buy my baggage limit early so was surprise de and forced to pay a crazy fee! As it was my last legal day to stay in Australia I had no choice..."

Cons: "Eat and sleep"

Pros: "Boarding was fast and easy."
Cons: "Delayed for 2 hours."

Pros: "The fact that we tried to check our bags 10 minutes too early but the bag check desk used the ten minutes to train new staff and allowed us to shave $25 off a potential bag weight fee."
Cons: "Need to repeat several times if you change a gate number for our flight."

Pros: "The flight was on time and the landing was very smooth"
Cons: "N/a"

Pros: "Nothing"
Cons: "The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir."

Pros: "Boarding was very quick and efficient."
Cons: "No entertainment."

Cons: "With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft"

Cons: "Our flight was canceled due to Cyclone Debbie. We requested a refund as we had already made other travel arrangements but were refused and told that we will receive a voucher. Since we live in the US a voucher is worthless to us. The right thing for JetStar to do is refund our airfare and luggage fees."

Pros: "Efficiency, timeliness, friendly crew"
Cons: "1. Center of seat was so thin I could feel some part of the structure pushing against my spine to the point of discomfort. 2. Temperature was quite cold for both flights (row 19 & 21). Not sure if it was my location or something else, but I fly a fair amount and the temp was below what was comfortable for me."

Pros: "boarding and crew were great"
Cons: "if I put on one more kilo I would not fit in a seat, I am 90kg"

Pros: "Debbie at Avalon was very kind and helpful!"
Cons: "Upon boarding a flight from Sydney to Avalon I was told my duffel bag was too large to carry on the plane even though I had been allowed to fly a few days prior with the same bag. I even placed my bag in the sizer at the gate but she still told me it was too large and "too heavy" although she did not weigh nor pick up my bag. About 5 minutes prior I had seen her walk a guitar that had been gate checked down to the plane. My bag was not so lucky. I arrived at Avalon and my bag didn't. My bag was going to arrive on the next plane which wasn't coming in for 3 hours. We were staying about an hour from the airport and boarding an early morning flight from Tullamarine to Los Angeles. Deliveries of missed luggage ceased 2 hours before my bag was due at the airport and didn't commence until after I was due at Tullamarine the next morning. The flight attendant who made me check my bag was on my flight and easily could have told me my bag wouldn't be making it on our flight but she didn't. She was rude, smug, and unaccomodating. The customer service representative at Avalon, Debbie, was more than helpful trying to figure out the best option for me to retrieve my luggage before my flight home to Los Angeles. She made a stressful situation a little less so. Thank you Debbie!"

Pros: "I checked in online and wasn't able to add my bags to my reservation, so figured I would do it when I got to the airport. Big mistake. It cost me NZ$ 215 to heck my two bags (one was admittedly heavy, but that is still an insane amount). I knew I would have to pay for bags but more money because of something that I was unable to adress is absurd."

Pros: "We packed very light for a ten-day trip to Australia (two small carry one, a messenger bag and a tote). Nevertheless, we ended up spending $50 each to check bags. So much for a bargain flight."

Pros: "NOTHING"
Cons: "It is one awful airline. First they fly from Avalon airport which is too far from Melbourne. Then they have a scheme to overcharge you for luggage. We went with two carry on, small suitcases and they charged us 100 Austrlian dollars. Nothing is offered on the plane. Service is bad all around. AWFUL"

Pros: "Nice flight crew."
Cons: "Extremely long queues for checking in."

Pros: "Inexpensive, relatively speaking."

Cons: "The fact that they did not mention ahead of time that if I check bag at airport there was going to be a 50 dollar charge but if I had checked the night before on line only a 25 dollar charge. That does not seem fair expecially since they don't seen you email or anything telling you this in advance. The ticket agent at the airport told me."

Cons: "Q"

Cons: "2h delay"

Cons: "They offered to forward my baggage to my final destination and it got delayed for 4 days."

Cons: "There's no entertainment however the flight is only one hour"

Pros: "Crew was great, we left n arrived on time, all was good, except those seats. I'm 6'3", and even an aisle is so uncomfortable. My knees are smashed into the seat in frt of me. Least leg room I've ever seen"
Cons: "Legroom!"

Read more about Jetstar
COVID-19 information

Safety measures for airlines flying from Whitsundays to Melbourne

Airlines flying from Whitsundays to Melbourne have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Whitsundays to Melbourne

Mandatory masks

Masks required on board, masks provided on flights from Whitsundays to Melbourne

Social distancing seating

Middle seats unavailable to book on flights from Whitsundays to Melbourne

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Whitsundays to Melbourne

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