Daily cleaning, installation of cabin HEPA filters on flights from Uluru (Ayers Rock) to Melbourne
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Scores according to KAYAK customer reviews
Cons: "Keep it up"
Pros: "No the crew weren’t amazing & the seats were just okay. The flight was pretty full. The guy driving made two safe landings at Avalon"
Cons: "Jetstar - c,mon, it’s an airborne bus really."
Cons: "Flight cancelled because internet went down on site. However, Virgin Australia and Qantas airlines were able to paper book their passengers and fly to destination. Jet star couldn’t do the same. Even though the internet came back up Jetstar couldn’t complete the passenger flight check in. The Airport staff stated the internet was a risk and instead put 200 people on buses and drove us 5 hours across a 42C desert. Somehow driving across the desert was safer. The icing on the cake was the Internet stayed up for the next hour prior to our bus ride and within the flight crews crew day. So, we could all have flown home with the Jetstar flight crew who actually flew back to Sydney. Yes missed the fireworks and expensive hotel stay on New Years Eve. Finally, Jetstar rebooked is on a flight to Adelaide then to Sydney so we wouldn’t arrive until 945pm. I certainly didn’t appreciate my direct 3 hour flight being turned into a 5 hour bus ride then a 7 hour flight. Oh, please tell them thanks for the piece of cheese and two crackers, apple and apple juice for dinner. What could be done better.....eliminate Jetstar from your list of service providers. Brady Palmerino 858-386-3339"
Pros: "Arrived ahead of schedule"
Pros: "In time take off. Early landing. Comfy seat"
Pros: "Crew needed an exit row person and I volunteered. Extra leg room was nice."
Cons: "Expensive flight. No food or drink included in what you pay. No magazines or screens to occupy your time."
Pros: "Nice crew inside the plane"
Cons: "It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation."
Pros: "The touch down landing was PERFECTLY smooth!! Thank you Captain!"
Cons: "Small walkway and seats."
Pros: "Seat was comfortable."
Pros: "Most importantly on time and friendly staff."
Cons: "For a discount airline everything was as expected. As said above, being in time and friendly employees made it an excellent flight."
Pros: "it was fast and effective"
Cons: "Easy to book and check in"
Pros: "Small flight"
Cons: "Nothing to say because small aircraft"
Pros: "one crew member appeared to authentically greet and farewell clients with a twinkle in his eyes."
Cons: "many of the other crew members appeared to actively dislike their job and to treat passengers disrespectfully,"
Cons: "Even charge for water"
Cons: "City of Yulara had a city wide communications failure. Other airlines had backup plans to get passengers out with a manual procedure. Jetstar didn't have a manual process and failed to get us on the plane. I missed my connection and they didn't help with my lost ticket. I ended up buying a new international ticket."
Pros: "It’s okay"
Pros: "Our crew was very professional, giving more than sufficient updates and notifications - as an example, Gen mentioned that the plane was late departing Melbourne for Uluru which was why our flight from Uluru to Melbourne was late. Did not try food and there was no entertainment which is why I defaulted the response to 1 star as there's no N/A option."
Cons: "Luggage went to the wrong carousel."
Pros: "I luved the attendants and the service"
Cons: "THE AIRPORT IS NOT IN MELBOURNE! We had to hire an Uber for 100 dollars to drive us the hour to Melbourne. It should be clearer when booking this airport is significantly farther away. It would have been more convenient and economical to fly into melbournes international airport."
Pros: "Service was outstanding.. friendly and accommodating"
Cons: "Expensive and charged extra for luggage."
Pros: "On time"
Pros: "Service on the plane and in the terminal was good"
Cons: "Walking on the runway to the plane was uncomfortable with wind rai and noise"
Cons: "And no announcements re the delay until the very last minute."
Pros: "Attention to details"
Cons: "Lack of snacks"
Cons: "The crew had very heavy footsteps up and down the slide and woke me up. Everyone on the entire plane must have used the toilets. Worst flight ever."
Pros: "the actual flight was fine"
Cons: "When I looked up the flight option through your site I selected one checked bag per person and it showed the price and I decided to purchase. Then when I tried to check in at Jetstar online it showed I had no checked bags WHY?! then I complained about it in an online chat and the chat agent would not agree and said I had to pay for checked bags if I had any and said he/she could do that and asked how much the bags weighed. Since I did not know and could not answer how much the weighed I decided to check them online myself since it gave me options for weight/price I knew our bags would be under - the chat ended and I proceeded to try to pay for one bag each online. However, after more than a half dozen attempts which were all rejected I had to close the online check in and leave as we were running short on time to get things done and get to the airport. At the airport I told all this to the agent at bag check and she would do noting but charged me about $240 for the two bags - grossly more than the $28 for one and $38 for the other that I was trying to pay online & roughly as much as the cost of the flights! Will you please let me know what can be done to get my money back as this is just not right?"
Cons: "Employees crazy rules and crazy fees Never fly this airline"
Cons: "Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again."
Pros: "Avalon is quiet, decent facilities"
Cons: "Should give water on the flight. Didn’t buy food didn’t use entertainment"
Cons: "It was good flight"
Cons: "Rude ground staff."
Pros: "And different from other international carriers ( 20 kg instead of 23 kg). I had to pay 105 AUS for a carry-on from Sydney to Melbourne. It would have been less expensive for the carry-on to buy a seat."
Cons: "Eat and sleep"
Pros: "The fact that we tried to check our bags 10 minutes too early but the bag check desk used the ten minutes to train new staff and allowed us to shave $25 off a potential bag weight fee."
Cons: "Need to repeat several times if you change a gate number for our flight."
Pros: "The flight was on time and the landing was very smooth"
Cons: "With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft"
Pros: "Not many positives here. The crew was nice?"
Cons: "Long line to check in, old dirty plane. Charge for everything. Cheap fares not worth service. They overcharged $125 AUD baggage fee for a 20kg bag which is within limits. Since I booked the flight with Kayak, I had trouble paying in advance for bags online and selecting seats via kayak and on Jetstar website after booking in USA. It is not clear on any site that there is a 15kg bag limit and and excess charge beyond that. I even tried adding a bag and seats 24kg prior while in Australia but it wouldn't let me or give me that option. I was told at the Jetstar service desk that I need to contact Kayak/ Jetstar directly via email to file a complaint for this ridiculous bag charge. Its unfortunate that as USA person we are not aware of this poor service airline. My bag was not over limit and there is no justification for this high bag charge. USA airlines only charge high if you are overlimit but Jetstar is ripping people off. if there is anything you can do for me, its greatly appreciated."
Pros: "boarding and crew were great"
Cons: "if I put on one more kilo I would not fit in a seat, I am 90kg"
Pros: "Debbie at Avalon was very kind and helpful!"
Cons: "Upon boarding a flight from Sydney to Avalon I was told my duffel bag was too large to carry on the plane even though I had been allowed to fly a few days prior with the same bag. I even placed my bag in the sizer at the gate but she still told me it was too large and "too heavy" although she did not weigh nor pick up my bag. About 5 minutes prior I had seen her walk a guitar that had been gate checked down to the plane. My bag was not so lucky. I arrived at Avalon and my bag didn't. My bag was going to arrive on the next plane which wasn't coming in for 3 hours. We were staying about an hour from the airport and boarding an early morning flight from Tullamarine to Los Angeles. Deliveries of missed luggage ceased 2 hours before my bag was due at the airport and didn't commence until after I was due at Tullamarine the next morning. The flight attendant who made me check my bag was on my flight and easily could have told me my bag wouldn't be making it on our flight but she didn't. She was rude, smug, and unaccomodating. The customer service representative at Avalon, Debbie, was more than helpful trying to figure out the best option for me to retrieve my luggage before my flight home to Los Angeles. She made a stressful situation a little less so. Thank you Debbie!"
Pros: "We packed very light for a ten-day trip to Australia (two small carry one, a messenger bag and a tote). Nevertheless, we ended up spending $50 each to check bags. So much for a bargain flight."
Pros: "Flight to the Ayers Rock was without a problem."
Cons: "On our flight back the staff a the airport was questioning our small foldable NEW MSR stove WITHOUT any gas canister and marked our bag as with a dangerous item. We personally confirmed with the security officer that the stove was unused and WITHOUT any fuel. Despite that fact, he bag was left behind and not with us on the flight. We are not sure when it will be delivered and it is disrupting our trip itinerary. We travel all over the world and had never such a problem with a stove. The security action was, to our opinion, extensive."
Cons: "It is one awful airline. First they fly from Avalon airport which is too far from Melbourne. Then they have a scheme to overcharge you for luggage. We went with two carry on, small suitcases and they charged us 100 Austrlian dollars. Nothing is offered on the plane. Service is bad all around. AWFUL"
Cons: "Need to include luggage fee on price."
Pros: "Inexpensive, relatively speaking."
Cons: "There's no entertainment however the flight is only one hour"
Pros: "Crew was great, we left n arrived on time, all was good, except those seats. I'm 6'3", and even an aisle is so uncomfortable. My knees are smashed into the seat in frt of me. Least leg room I've ever seen"
Airlines flying from Uluru (Ayers Rock) to Melbourne have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Uluru (Ayers Rock) to Melbourne
Masks required on board, masks provided on flights from Uluru (Ayers Rock) to Melbourne
Social distancing seating
Middle seats unavailable to book on flights from Uluru (Ayers Rock) to Melbourne
Testing for antibodies, testing for symptoms for flights from Uluru (Ayers Rock) to Melbourne
Waiving of change fees. Search flexible flights from Uluru (Ayers Rock) to Melbourne