Book Alamo car hires at Burbank Bob Hope Airport

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Wonderful

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2.0

They didn’t let me take it because they couldn’t accept my credit card so basically I pay the rental for nothing .. worst experience everReviewed 28 May 2024

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10.0

Pros:Friendly staff, easy drop off, availability of awd vehicleCons:Windows and mirrors had dried up water spots that made it hard to see to drive safely, but mentioned it to a staff and she cleaned it as best as she can and apologized.Reviewed 16 Mar 2021

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2.0

Cons:The car was not satisfactory. I did not receive the type of car I paid for (BMW 3 series) or given suitable substitute. The car I was given ran poorly and had the check engine light illuminated. Under anything more than delicate acceleration the car barely ran and a “wrench” alert was displayed. Not satisfied!!Reviewed 15 Mar 2021

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8.8

Pros:Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.Cons:Long walk from terminal to desk, with moving walkways inoperative that day.Reviewed 11 Apr 2017

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2.0

My reservation was sent to the wrong locationCons:They were all sold out of cars and I had to walk to another facility to book another reservation.Reviewed 11 Apr 2017

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4.4

Poor Customer ServiceCons:I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.Reviewed 2 Apr 2017

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10.0

Pros:Easy pick up and drop off as well as excellent value.Reviewed 21 Mar 2017

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5.6

Cons:I had to pay two times for the insurance. At the end, it cost me around $60 a day, where it should have cost me only $35 per day. Just make sure that they will not charge you twice for the insurance!!Reviewed 15 Mar 2017

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10.0

Pros:Great price and quick service, just a great experienceReviewed 13 Mar 2017

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10.0

Excellent valuePros:I choose "Special Desl" as you don't know what you'll get for the special low price. I ended up wirh a compact SUV which was prefect for my winter road trip up to Lake Tahoe and back !Reviewed 7 Mar 2017

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10.0

Exactly what I wanted.Pros:Onsite, fast pickup and drop off. Even an upgrade. What else could you ask for?Reviewed 7 Mar 2017

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9.6

Great customer service!Pros:When I made my car rental and flight reservations, I did not realize that they is a John Wayne and a Bob Hope airports, one in Burbank and other in Orange County. So I mixed both up! I landed in John Wayne airport to get my car rental and did not realize it was in Burbank, The gentleman at the desk so helpful and understanding, he tried his best to honor my car rental rate which was for Burbank and not Orange County. I was able to return the car at Burbank and Alamo honored the same rate without any additional fees. I NEVER, write comments/feedbacks, but I have so very blown away at the level of service I received from Alamo car rental I had to. Despite my oversight with the wrong locations, most everyone I spoke with and or interacted with was so helpful, friendly and professional. Please look into the names of this people, as they deserve recognition. Thank you!Cons:When I returned the car at Burbank Alamo, the female at the desk was so unfriendly and down right rude. She was so resistant to honor the rate/price, even after I explained to her that I had called Alamo and spoken with them. Finally she reluctantly adjusted and credited me back to my card, then handed me a new receipt and said "here". She did not ruin my awesome experience I had with Alamo, but she should definitely be looked into.Reviewed 1 Mar 2017

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• How much does it cost to hire a car from Alamo at Burbank Bob Hope Airport?

  On average a hire car from Alamo at Burbank Bob Hope Airport costs $130 per day.

• What is the most popular hire car from Alamo at Burbank Bob Hope Airport?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked hire car type from Alamo at Burbank Bob Hope Airport.

• Where can I find Alamo hire cars at Burbank Bob Hope Airport?

  2501 N Hollywood Way Suite 4 is the closest Alamo hire car location to Burbank Bob Hope Airport. The telephone number for this location is +1 833 740 1716.

• Does Alamo offer shuttle or airport pick-up services from Burbank Bob Hope Airport (BUR)?

  Yes