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Bad experience... Flight schedule should be on time, ours was 2 hours delayed both ways ,Mla-Panglao-Mla. Priority lane for Seniors & PWD should be practice but our Panglao-Manila flight, both priority & regular lanes boarded the at the same time, the only difference is that we were coming on 2 different lanes. It depletes the purpose of priority lanes.

Poor check in attitude , terrible food , movies selection poor, food came out cold , service terrible , entertainment system also broke so we had to use a iPad , worst biz class I have ever been on

When I checked in, there was no option available for selecting a gluten-free meal. The lounge offerings were inadequate for someone with a gluten-free diet, and the staff in the lounge were not helpful at all.

Check-in was tedious. They could just have used the electronic boarding passes and counter checked the passengers’ names in their manifest. What’s the use of the early checkin if we still have to queue at the only 1 functioning checkin counter!

I’m 6’2” and the seats were too close together for my knees, very uncomfortable.

So far pal express is much better than Cebu pacific in terms of customers service and in flight crew. And on time departure and arrival . Especially if you're taking airbus 320 plane . But the small aircraft like bombardier . It usually delayed .

The return flight has been a nightmare. I am stuck in Singapore right now because PAL has not managed to resolve my return to Manila. The engine blew up on take off

Everything could better always late always rescheduled flight is worse and costs me a hotel room! The dirtiest planes I’ve ever flown on slowest to board . Just awful will never fly again with them

Boarded the plane last even while I was seated at the back and had to have my bag separate. The same exact special request meal was served as the flight an hour beforehand

The food was ordinary, this could be improved. Sleeping was comfortable enough for several hours sleep. The layover time in Manila Mabuhay lounge for 17 hours was awful. Surely I could have been given a flight to Perth within that time on another airline. At 74 years of age I find that far too long and stressful and will probably not travel with Philippine Airlines again for that reason. The food offering on board and in the lounge was also a little underwhelming. The crew were wonderful and the flight comfort was good also.

i liked that the flight crew noticed my discomfort with the small leg space (I'm 6'2") and offered the emergency row. The fight attendants were very friendly, a definite strength with Cebu Pacific. I didn't like the leg space in my original seating.

The seats are too cramped, there is barely enough room to shift weight. This could be easy to endure in a one-hour flight, but not more than that. The crew did not clean up shortly after meals. The tray table remained open because of the meal and ate up what is left of the little seating space. The crew were just idling by for 45 minutes before they collected the trash. The airline did not inspect carry-on luggage. Most of the passengers brought too many bags, too large and/or over the weight limit. This undermines safety and discourages those who pay extra for checked bags just to comply with the airline regulations. If the airline is not inspecting carry-on luggage, why should I pay more just to check in some bags?

Terrible, I will never ever ever attempt to fly on Cebu Pacific. I understand that it’s a cheap flight option but they take cheap experience to the next level.

The front desk and early check in was fantastic and the flight did not have any turbulence

better handling of the checked in luggage. they destroyed mine

Should’ve not separated those who checked-in online and those who checked-in at the airport

the process of paying for the excess baggage weight, the check in process and the boarding process are subhuman. this is an airline devoid of customer service

Cebu Pac has a habit of changing boarding gates. They do a lot of remote boarding. So just be attentive to the announcements, especially if it's near your boarding time.

It was a low cost flight, so no high expectations. The experience was average.

Crew was very helpful because I used a wheelchair to get around