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Flight was delayed at least 4 times then once we boarded they found a problem with the plane and we had to de-plane and wait another hour for a different plane. I was an hour late for my performance.

Really good. The staff were very helpful throughout the boarding process. The food was surprisingly good. Overall much better experience than previous one.

I was offered earphones at the beginning of the flight, my meal and snacks were good and the attendant was proactive with all my needs and offered seconds of drinks. She was very attentive even when there were .any demands on her

For such a long flight they should offer tea or coffee in between two meals.

No seat assignment . Last on board . Though I would not receive any boarding pass

last minute was rebooked. This rebooking made me miss my connection, added a stop in my itinerary without my approval, and had me arriving 10 hours later to my destination...for a delay that was 2 hours. To boot, my final flight from London to Athens booked me in a middle seat, where I originally booked all aisle seats. This was incredibly uncomfortable for a 24 hour journey and made me incredibly upset.

Because we had to drive to Toronto due to delays in Windsor on our return we had a car in Toronto so we had to drive home

Our flight from Windsor to Toronto had several delays so we had to drive to Toronto in order to catch our flight to London.

6 hours late on departure from Vancouver due to crew schedules! Unacceptable

Did not appreciate “hidden fees” to check a bag for international flight and purchase a seat to be next to my spouse. Won’t choose this airline again.