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The staff were very friendly and helpful. The seats were very comfortable and spacious. The entertainment was amazing, and so was the food!

We waited over an hour to check our bags in and get boarding passes. We arrived 2 and 1/2 hours before the flight, and it was still very slow. That crew was very friendly and very helpful

Very good!! If at all, the business class chair/bed was bit small!! It’s because of older plane- as was told!

The food was pretty good and the crew were excellent. It would have been excellent all round but for screaming children. Six hours at least of a 10 hr flight. Mostly 1 child clearly on the spectrum and probably ADHD but I really felt for the parents and grandparents who were obviously struggling and doing the best they could under the circumstances. No reflection on the airline of course and we all need to be more tolerant with these challenges . Slept for 15 hrs when I got home.

Surprised how empty comfortable seats in economy were not offered by crew to tall passengers. Felt like courtesy hall mark of emirates is changing. We were told in order to get those seats we have to pay $210. Not the emirates I know from past travels.

The plane was very old and uncomfortable. Service was very slow!

First Class on A380 was an incredible experience with a group of very attentive crew. The only flaw of this flight was the boarding process at Concourse C of DXB where no one was managing the queue. I was at Zone A but arrived when they were already boarding Zone C & D. There was no separate gate for Zone A & B to go through.

Much better this time than our previous. We had Been thinking we wouldn’t fly with emirates again. I have a wheat allergy so request a gluten free meal. The meals provided in the past have been mostly inedible. So dry and hard and tasteless. I see what my husband gets given with a packed tray with treats and mine is uninviting and awful. I actually was hangry with little food and not able to eat and enjoy what was given to me 😡 This last flight was an improvement. The first meal was edible tho no treats, why can’t a chocolate be given like on the regular trays. I realise you are trying to make the gluten free a dairy free and probably vegetarian one at the same time to save you dollars tho it’s shocking to receive. The snack sandwich given was much better and edible, not hard and dry as previous trips. The final meal received, Breakfast had more variety and treats on it, thank you for that. At last.!!

The IFE was unstable the entire flight seats are very dated for business class and meals were not good.

I liked everything accept the delay try to improve in that area

Didn't like much at all Nowhere near enough legroom, narrow seats. Aisles not wide enough for safe food trolley access and husband had his knee hit cos not enough leg room. Would take a lot to convince us to fly Singapore Airlines again which is a pity cos it was always our go-to airline

A 16 hour flight from Singapore to Los Angeles had only 2 meals. Please make it 3 meals.

The experience was poor in comparison to the flight to Manado from Singapore via Scoot. Gate against could only check in stroller to Singapore (by clearing immigration) or to Brisbane. Who is able to carry their baby for 7 hour transit without having to enter Singapore?

I had to change a flight date and it cost me $800.00 dollars. In the past, if there was room on the flight(which there was), Singapore Airlines simply re-booked me. This might have occurred because the office in Bali where I could interface with a human face to face is now closed since COVID. I naively figured the ability to change my flight into my decision to go with Singapore Airlines as it does cost a bit more. I will still fly on them as they are superior to the other carriers by a fairly large margin, especially for my needs.

Awesome! Was impressed with the hospitality and the thoughtful services. The cabin attendants were superb.

If I made the connection in Singapore I was stuck there for 24 hours you owe me 355.00 for accommodations

Leg room and flight sound insulation is very bad. They broke 3 of my bags with bad handling

The Premium economy class is not the same as some other airlines because there are no economy seats on these planes. Basically you’re getting an economy seat that’s a little wider. The seats are not that much more comfortable. The service and food experience is similar to economy class on other Asian airlines. There aren’t enough toilets for the entire plane therefore we are forced to share the business class toilets that are closed off with curtains.

My overall experience with Singapore Airlines is great. Will definitely fly Singapore airline again.

Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service

The boarding process was less than ideal. While I liked being greeted with “Kia Ora”, the rest of the process was very average for business-class travel — queue, crowding, no clear separation between economy and business premier. The aircraft felt old, even though I believe it was only 6 years’ old. Travelling in Business Premier in Air New Zealand is like sitting in a glass bowl. One can see everyone, and everyone can see others. Very bad structuring of seats. If you have a choice, fly another airlines like Singapore Airlines for business — I had the option, but chose this flight due to it’s departure time. Regrettable decision. I had opted for Vegan food choice. Very poor food as well as service. It is as if the chefs preparing the meal have little idea what nutritious, healthy and filling plant-based food is. And the crew were totally uncoordinated. In the main dinner meal, the first thing I was served was a fruit bowl, and then followed by other items. No mention was made that the fruit bowl (served first) was the dessert! And then after my meal tray was cleared another steward (not the one who served the main meal) comes around asks me that now that I had had the would like the dessert. I said yes, please. He went off and comes back to tell me discreetly that I’ve already had my dessert! He also didn’t know what the dessert was — and I guess it was the fruit platter that was the first item I was served. I was traveling with partner, who had similar experience. For her, they just cleared her table without offering dessert. Extremely poor coordination. The area behind the seats was extremely dirty. I just happened to use the overhead light to try and locate something that had fallen, only to be horrified at the dust, crumbs and all kinds of other particles. The only good thing about the flight was that when it ended, our bags came very very quickly. But that I guess is more to do with airport operations for Air New Zealands at Auckland Airport rather than the flight itself. I would think very hard next time I have to fly Business Premier in New Zealand, especially on Boeing 787-9NZM, which this plane was. Basically if you are selecting seats and find that they are at a diagonal angle, do not book this if you are looking for luxurious travel. Better off with premium economy or a good economy seat. The quality of food and service indeed was way below par.

Gate agent was fantastic in Auckland. They wanted to charge me for my two bags even though I was gold member with United in Tonga. So I had to pay for an upgrade. The meals on both flights had no vegetarian option. The only one item the salad was not tasty at all. Good thing I had brought my own snacks. The bread was white roll which is so not healthy. I think New Zealand air can definitely improve their food offering.

Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.

Short flight so no entertainment, turbulence so no food service - overall flight as expected

All was good, the only thing was it didn't run on time.

Great meal. Best seats ever! They need to teach other airlines how to do that.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

It’s a very long flight and there are so many people on board. Perhaps a warm washcloth now and then to freshen up

Don't irreparably damage my luggage, don't stand around talking in the kitchen area of the plane when a passenger is waiting to speak to you, don't run out of a meal selection so have me end up eating bread for dinner. Lastly, regarding the code-share flight from DFW to JFK....STOP PARTNERING WITH AMERICAN AIRLINES - THEY ARE THE WORST AIRLINE IN THE WORLD! The delay, followed by another delay, followed by disorganized boarding, followed by stale snacks fit for a rodent, followed by a pilot who literally slammed the plane onto the runway when landing causing quite some concern among the passengers.

The crew was very helpful to my family, especially when my daughter became sick during the flight. Will fly with them again.

Too many passengers are bringing on too many large items as part of carry on baggage where it should be checked in. This is not the fault of Qantas but the stupid mindset passengers have now about trying to bring anything and everything on as carry on luggage where it should be checked in.

Enjoyed the flight with attentive flight staff. Thank you Qantas.

I have never had a problem with flying Qantas, so this flight was the same as any other.

After British Airways cancelled my London to Sydney and Virgin Australia refused to refund, there was no ways I would try Virgin Australia again, so it was Qantas - what a good flight experience. So much easier to get off an international flight and get a local flight without having to add extra amounts for baggage

I was thrilled with the bottle of water, blanket, pillow, earphones, and little packet of toothbrush, toothpaste, earplugs. I was very satisfied with the meals and snacks and drinks. I alao was very grateful to have a seat that backs up against the lavatory, as it made it very easy to get to the bathroom without being jumped in line, as so often happens in the airplane. Of course that was just a random strike of luck, but it really made a difference.

Internet on internation flights is a basic comodity. Very disappointed. Same entertainment that has been on for the past year. Update your content for frequent flyers

Excellent plane, smooth boarding Friendly crew Clean flight till end Food can be little better

The flight was over an hour late due to staff shortages and due to it being the last evening flight, I got back to Sydney very late

This was the most horrific experience we have ever had. I would advise people to steer clear of this airline at all costs.

a constant reminder that you need to work harder so you can avoid this airline

My Dad needed assistance to board the plane. The Jetstar staff were excellent with him and made the experience a lot easier😁

No food taken so can't rate also no entertainment so can't rate.

Would be better if can provide small free snacks on a long flight

I got to the airport earlier than I expected, and they let me change to an earlier flight with no trouble.

The price difference/saving isn't sufficient to compensate the experience difference, don't recommend unless flight is under 3 hours. Huge queues for check in and the priority lane of other ailines blocked checked in Jetstar passengers from proceeding through to screening. Gate change to a "dungeon gate" that didn't have toilets in the vicinity. 45minute delay in boarding, no updates or explaination, let alone apology for any inconvenience. 1 scanner working for a full fight to board, no coordination. Loaded on to crowded buses to get on the plane in the middle of the tarmac, up stairs with no explaination. 4 bus trips. No system for boarding in sections. Over an hour late departing. Nothing complimentary, not even water or in-flight music. Pay wave not available and no cash sales. Staff onboard were friendly and professional.

Flight was delayed by 1 hour, we board then had to sit on the tarmac for another hour before take off. The flight was fine but again another delay with the baggage which took another hour to appear on the carousel.

Worst flying experience of my life. FIVE HOURS delayed! Rude and unhelpful staff and poor communication from the grounds team. Never flying Jetstar again