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The seats are too close together and are smaller than they used to be. Makes for a cramped experience.
The seats are too close together and are smaller than they used to be. Makes for a cramped experience.
Great. Airhostess was amazing. Dinner a little spicy! Could have had a mention beforehand about that though
The international flight from Sydney to Dallas had great food. I have travelled a lot over the years and this has been the most memorable in my experience so far.
Initial flight was cancelled so moved to an alternative flight. As a result, stuck in a middle seat. Flight then place in holding pattern prior to landing resulting in a very late trip home.
There was nothing I didn’t like, prices a little lower would help
BA Airbus A380 BC upstairs had 2 3 2 layout. The seat was comfy but access for those in middle or window seats had to climb over others fest to get to ailse when seats in bed mode. The layout was not nearly as private as other layouts. The staff was amazing as well as the food. Most airline food is average but this was restaurant quality.
Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.
1) crackly headphone jack 2) one of the emergency seats recline. Usually second row does. But in this case neither did 3) food was scrambled eggs or fruit. 4) fruit should not be the option to eggs 5)miserable unpleasant crew not a smile. Thought that was a virgin thing
Qantas are unable to service and unfit for purpose, they cannot transport Australians on time to overseas destinations. On top of the inflated ticketing, the Sydney flight to Santiago was impacted because the plane was delayed arriving and then further bungling by Qantas admitting the ground new ground crew in charge of cleaning were not trained. The impact on passengers with connecting flights was tremendous and long ques of frustrated passengers waiting for rescheduling. **Qantas has become the Australian Spirit of disappointment**
The staff we fantastic and seemed to work very well with each other
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad
It was a good experience, the flight was a little too long & the food was ok
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
Liked check in process To improve: food and beverages. Not second round was offered and meal had no salad.
We had 2 delayed LATAM flights in our trip. We were only given one coffee for 5 hours delay. Also when we were boarding the crew wanted to charge us for our allowed carry on luggage. I got a bit angry and they finally didn’t charge anything. Not flying with LATAM again.
Tough flight with turbulence… I was told by a fellow passenger that it is common. Nonetheless, very stressful. Cordial staff.
Very unprofessional staff in the checking and boarding. There was no space for my carry-on bag, which is understandable for a full flight. However, the rudeness in answering my questions about my bag were unnecessary. Shaming and threatening a passenger to be left behind was something I had never experienced (I am 57 years old and a Skymiles member) before. At a minimum, the boarding staff (Krystal Mejia and her manager Dee) should undergo further training on cultural sensitivity and professional skills on speaking with passengers. Krystal, just because I have dark hair and “look Latina” does not mean I can speak Spanish. Your assumption and threatening words until the very ending of my boarding (door of the airplane) were not only unnecessary and stressful but something that a passenger should not experience before boarding.
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
Flight was delayed in the gate by 5 hours and ultimately cancelled- rebooking service by United agents was terrible
It started with multiple delays, cancellations, re booking, 5 hour lay over and finally on a plane from Chicago to Pittsburgh. Gates, times, etc were changed multiply times. Once on the plane, staff was fine, but built in tv did not work and could not even turn it off. Light at eye level the entire trip, so sleeping was near impossible. No snacks or drinks given.
It got me where I needed it to; not much more. It had no competition so that was why I chose it.
No in flight entertainment, gate employees were very quick and impatient, plane was uncomfortable
All planes flying to Mexico City are very old. Seats don’t even have power outlets.
Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.
Unfortunately our flight was delayed by 45 minutes due to Kate arriving aircraft. Once we stated everything was great.
My flight from Toronto was delayed but the connecting United flight waited for me 👍
I like that it was a direct flight from MNL to SFO but it was such an old plane with worn out facilities. I bought my ticket in first week of November but I still had to pay extra $54 just to get aisle seat 38C. Realizing it was a long 12+ hour flight, I tried to find exit row or bulk head seat but none was available. I was forced to pay another extra $175 to get seat 35C which was shown as "Economy Plus" which I expected to be more legroom, more seat recline and better food. When I reached seat 35C, it wasn't any different from an ordinary economy aisle seat, to my utter dismay! No extra legroom, not extra degree recline, no better food, not even slippers! I felt cheated paying extra $229 and didn't get the supposedly better "ECONOMY PLUS" 35C seat! Besides, I still had to board in group 5! Toilets weren't kept clean and dry. More senior flight attendants weren't as attentive and prompt during meal service. Many times they brushed the carts right into my shoulder or knee. To help them out, I also had to walk up to the galley to get water myself. Now I worry about my return DEN/NRT which I paid extra $300 for United Premium Plus 21C if it is indeed Premium Plus!
I contacted both carriers months beforehand to change the cabin (booked in April) but to no avail (united asked to contact Swiss since it was their equipment, Swiss told me to reach out to united). So yeah… My seat was pretty worn down, legroom on 27K was more than enough, but still economy seating so, getting to know your neighbours was easy. According to ground staff, the flight was massively overbooked- and this showed. I ordered a gluten free meal beforehand (which was honoured) but for breakfast got a bread roll and croissant 🤷🏼♂️ The connection itself is great. Leaving SFO late PM to arrive at ZRH in the afternoon makes it easier to get re adjusted again. However, and since I’ve flown this connection a couple of times in the past, I will rather deal with one carrier only and include a layover on the east coast.
Delayed multiple times. Boarding was ok but getting off the aircraft was a mess. So disorganized with staff trying to help the elderly but completely blocking path for anyone else to move. Bathroom was disgusting, probably caused by one of the customers but staff couldn't care less to help clean it. No one wanted to use it since the floor was completely soaked so everyone just lined up the other restroom while the staff just chit chat with each other while looking at us.
I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.
Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.
The only poor experience was the flight the day before was canceled. I have flown enough to change as soon as notified. That was a huge plus for AA. Obviously I paid out of pocket for a hotel. Not AA choice , it was mine. I had resources. Other friends on the same flight were more affected. I know everyone is doing their best and the ability to change my flight was a good move AA.😀
The return trip was a customer service disaster. American Airlines needs an overhaul of how they treat their customers.
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
New ridiculous policy by american destroyed my allegiance to american. As a million miler with american, I expected it would be easy to get on an earlier flight when I got to airport earlier than expected, and save a five hour layover. WRONG. The online app would not let me switch flights, So I called, and was promised a call back in 90 minutes. HAH! The customer service desk at DCA said “we no longer have access to changing a flight on our screens. If the app couldn’t do it, I should send a letter to American, but there’s nothing else possible!”
We were delayed bc ground crew gave the flight crew the wrong paperwork. We taxiied to the runway then back to the gate to get the correct paperwork that no one bothered reviewing the first time we pushed back. Boarding was rude and stressful like it always is. Gate agents and flight attendants are all over 55 years of age, embittered by years of underpayment From AA leading to their passive agressive bitchiness for no reason.
Don't often sit in 1st class. Our experience was great.
Boarding time was easy & quick. Crew was excellent. In-flight entertainment was great/easy. Seats are too small and not enough room between rows: felt like a sardine/very cramped.
Flights delayed over 4 hours with no compensation. No agents at counters to assist with re-booking.
The 6 hour delay with minimal updates was not handled well. After many complaints from most of the un-boarded passengers, food vouchers were offered. The catering strike meant there was no food or snacks on the plane. Beverage service was heavily impacted, only water or juice was available. The staff at the gate was kind enough to inform that "if you want to eat on the plane, you will need to bring it on when boarding".
Flight was delayed, I had to put my luggage all the way in the back! They served only a beverage no snack on the way in Air Canada, definitely not a good first impression.
Glad that the plane was not full so my 6' 2" husband didn't have anyone in front of him. We were able to sit in a row with a space between us so he could stretch his legs.
Glasses of water very small, no any snack and at the second time that the air attendant serve water or juice, she ignored us, only some passengers had something to drink.😕
Both flights to and from Phoenix were delayed 2 hours each direction. Unacceptable. Disappointed with Air Canada I was given a food voucher fror trip to Phoenix but nothing on return. Both baggage claims took 2 hours to collect baggage
The flight was more compact. The flight was more turbulent than usual. Otherwise no complaints.
I did not like the fact that our bags went missing
I got hurt and needed a wheelchair. They were excellent. I also appreciated the fact that they kept me informed thru out the whole trip regarding boarding, gate changes and luggage info.
I got hurt and needed a wheelchair. They were excellent.
Melbourne Airport (Tullamarine) (MEL)Australia
Mexico - Melbourne Airport (Tullamarine)