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One location in Beacon Hill
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Reviews
4.0 Mediocre
Apr 2024
6.0 Okay
Apr 2024
4.0 Mediocre
Mar 2024
2.0 Poor
Jan 2024
8.0 Very Good
Oct 2023
10.0 Wonderful
Oct 2022
One location in Beacon Hill
Filters
Reviews
2.0 Poor
June 2021
Pros:
Car was clean, and manager at drop-off was kind enough to compensate us for the issues we ran into with the car.Cons:
Agent at the counter tried to deceptively add a hefty insurance charge to the trip. Car clearly had not been serviced in a while because it developed major engine issues just a few days into our trip (including the engine shutting off while traveling through the mountains, we needed to engage the parking brake to stop the car), and exchanging it was a very difficult and laborious process.10.0 Wonderful
May 2021
Pros:
Staff at New York was very helpful and generous.2.0 Poor
May 2021
Pros:
Did not get a vehicleCons:
Wnat a refund8.0 Very Good
Apr 2021
Cons:
The car was great, but even though it was “cleaned and sanitized,” it reeked of marijuana smoke! We could not get the smell out of the car, and it was very unpleasant.10.0 Wonderful
Apr 2021
Pros:
Great location for car pick upCons:
Car was not fully cleaned.2.0 Poor
Mar 2021
Cons:
Never will I use them again. No one to call for help, car was filthy and no customer service2 locations in Beacon Hill
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Reviews
8.0 Very Good
Oct 2018
Pros:
No thanks to me I waited till the last minute to rent a car for our trip to Salem during the Halloween festivities so there weren't any on site(airport) cars available and the daily price was around $93 per day for a Ford escort nearly thirty minutes away! Thankfully,the friendly staff at Budget was able to save the day with a reduced price and an upgrade to a Mustang! Thanks Budget!Cons:
Key fob battery was dead in our first car but they just told us to grab the next car over...no fuss car rental!4.8 Mediocre
Oct 2018
Cons:
I was lucky to arrive at the car rental a few minutes before it opened, because a line formed behind me quickly and the agent said they had oversold for the day and wouldn't be able to fill all their orders. The car I was given had something wrong with it. It shuddered when it accelerated and had trouble getting up to speed. It made it through the weekend, but it was hard to drive and uncomfortable, especially on the mountain roads. When I mentioned it at drop off, they just said, yeah someday they'll fix that.2.0 Poor
Sept 2018
Cons:
The store was unable to tale a credit card, that was used to purchase the actual car insurance on rental. Basically the insurance was taken before I could get rental. When I arrived to office, agent was not helpful. Did not cancel my reservation, when I couldn't get rental. OT was for my wedding. Had to take cabs everywhere.10.0 Wonderful
Sept 2018
Pros:
I like the ease. The car choice. The unlmtd mileage. The exact price through KayakCons:
The toll price. Non acceptance of prepaid card.6.8 Okay
July 2018
Cons:
The location of this Budget is not great. It's smack in the middle of Downtown Boston which makes it hard to get in and out of during high traffic times. Additionally, I took an L because there were no nearby gas stations. I should've filled it up before getting close by but I assumed there'd be something and there wasn't. Lastly, there's no easy way out or into the garage. I had to drop the car off and then walk up the ramp where the cars drive down... not much you can do to fix that but damn. Terrible spot y'all.8.4 Very Good
July 2018
Cons:
We changed the drop off to the airport, and the people at Budget made that happen easily, and cost-effectively. HOWEVER, the people at budget (on the phone) were entirely unable to provide e-mail confirmation that the change was made. It would be much better ifm when a contract is changed, the people (who in this case were at the national office) can provide e-mail confirmation of the change.One location in Beacon Hill
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Reviews
2.0 Poor
Apr 2024
2.0 Poor
Jan 2024
10.0 Wonderful
Nov 2023
10.0 Wonderful
Mar 2020
Pros:
Location was great and fast service7.6 Good
June 2019
Pros:
drop off was easy.Cons:
Staff was helpful, but those ahead of me at pick up took quite a while, so our departure was slightly delayed4.0 Mediocre
Jan 2019
Cons:
No bathroomsOne location in Beacon Hill
Filters
Reviews
10.0 Wonderful
Oct 2022
2.0 Poor
Mar 2022
One location in Beacon Hill
Filters
Reviews
2.0 Poor
Aug 2020
Pros:
They were closed for my pickup time, so I wasn't able to get the car. I had to walk to a nearby competitor and ended up paying more.Cons:
Be clear about hours, and don't let me book a car for pickup if I can't pick it up.8.8 Very Good
June 2019
Pros:
Staff was great.Cons:
Office. Clearly a makeshift office and doing the best with what they have, but cramped8.8 Very Good
Sept 2018
Pros:
Very friendly customer service!2.0 Poor
Sept 2018
Pros:
You have not listed any adress properly to a car in Boston. I di not rent any car from you.10.0 Wonderful
Aug 2018
Pros:
Easy and very helpful. Free upgrade too!!Cons:
Nothing10.0 Wonderful
Feb 2018
Pros:
The prices, the service was definitelt great. Process was fast, and workers eere extremely helpful in helping me with everything I needed.Cons:
Nothing, it was awesome. Great car as well!!One location in Beacon Hill
Filters
Reviews
8.0 Very Good
Oct 2020
Cons:
The toll package is crazy, we paid $1 to get out of Massachusetts, coming back in we hit that toll with no cash, but it’s only 1.50 it’s a really bad place to have a toll and it should just be included! Especially since there is a toll receiver on the car.9.6 Wonderful
Oct 2019
Pros:
Friendly, helpful staff. Excellent, comfortable, trouble-free car.Cons:
Boston garage needs more rental return signs.10.0 Wonderful
July 2019
Pros:
Lovely staff great car easy to do business2.0 Poor
July 2019
Cons:
Was charged a late fee. The car was dropped off EARLY!8.4 Very Good
July 2019
Pros:
Staff were grand.Cons:
Dropping car off, I realized as I was parking it that I had forgot to fill with gas. Tried to get out but it took me 5 minutes to get to floor 4 and another 5 minutes to get back so was unable to leave garage.2.0 Poor
Oct 2018
Cons:
No staff to receive the car. No spaces available to park the car. Had to beg for an envelope at a nearby hotel as there were no drop-off envelopes available.One location in Beacon Hill
One location in Beacon Hill
Yes. Based on our information, THRIFTY in Bay Village is the cheapest car hire location in Boston. It is located at 3 Columbus Avenue.
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