Getting invoice when returning vehicle
We booked and fully paid for an automatic car with Hertz via Kayak. At that pick up Hertz said our booking was an electric car which wasn’t specified anywhere in our booking. We ended up having to top up 20-40 euros per day to get a petrol/diesel car: 20 euros additional for manual, or 40 euros additional for an automatic. Our booking specified automatic car but no use we had to pay extra to get an automatic petrol/diesel car.
I prepaid through Kayak. I got to the Hertz office a couple of hours after the designated pick up time, but figured it was not an issue since I prepaid for the entire reservation. I have had the same situation in the US and in Canada, so why should this be different? But it was. The agent told me that my reservation had been cancelled because I was over an hour past the start of the reservation, and that there were no more cars available. When I pushed back and said that the 'policy' which she was relaying was nowhere in my rental agreement with Kayak nor in any other experience that I had previously with Hertz, suddenly two cars were available, but both at a markup over what I already paid. I needed a car, so I paid it. I will follow up with Hertz as well to let them know of this issue. Buyer beware - Hertz in Paris (at least the 99 Rue Rivoli location) is shady!
Excellent
Overall great experience, finding the rental location in The Louvre was strenuous (especially with luggage) but did not impact our overall experience.
it was terrible, but I think Kayak is to blame (not Hertz). In the confirmation email I received from Kayak (or in any of the steps taken when I was booking), it didn't state anywhere that there were limited kilometres in my booking (150km, which was nowhere near enough for the type of trip I was taking). I ended up having to take a different car and pay for everything all over again. To add insult to injury, I tried to contact Kayak to get compensation or at least help for that misleading booking and it proved to be impossible to get in touch with Kayak. I have been an avid Kayak user for 15 years, but not anymore after this. Terrible.