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6 locations in Sandtown-Winchester
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Reviews
6.0 Okay
Mar 2021
Pros:
I was unaware that the rental car place would be closed for the return.Cons:
I believe the cleanliness of the vehicle was not up to par and that time needs to be taken to shampoo the interior. The seats were stained and the carpet could have been vacuumed. It did not feel at all comfortable. I believe the outside only was washed and that was it.10.0 Wonderful
Nov 2020
Pros:
The staff was friendly and the whole experience was quick and easy.2.0 Poor
Sept 2020
Pros:
Nothing because i didn’t have a chance to get it2.0 Poor
July 2020
Pros:
They had no cars available and didn't notify me in advance.5.6 Fair
Jan 2020
Pros:
The car was cleanCons:
This location always has you waiting for a car, the car had issues with a sensor that would flash at you while you drive and turn on and off. The radio system would just spontaneously restart while driving, and they have no room for drop offs the lot was overflowing and th car has to be street parked.10.0 Wonderful
Dec 2019
Pros:
Friendly staff, provided free upgrade, and drop off after returning the carCons:
Location of store is slightly less convenient from downtown but still offered great valueOne location in Sandtown-Winchester
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2.0 Poor
Oct 2022
8.4 Very Good
Jan 2020
Cons:
I did have to interupt the attendant when I picked up the car. She was texting on her phone.6.0 Okay
Dec 2019
Pros:
Staff were friendly. I was charged for gas even though I returned the car full tank.2.0 Poor
Jan 2019
Pros:
Nothing was not given a vehicle.Cons:
Awareness that I needed a specific card in order to be able to rent a vehicle.3.6 Poor
Aug 2018
Pros:
None.Cons:
When I went to drop off the car in Aberdeen the staff was not nice and he said there is an extra charge of $50 for not dropping the car in Baltimore and when I tried to explain what the staff told me in Washington DC he said it is not my business pay the $50 or take the car to Baltimore. And I had to be pay extra $50.6.0 Okay
July 2018
Pros:
Couldn’t beat the price for a last minute one way tripCons:
Rental agent was not there when I arrived for my pickup. Called the number that was left on the desk and he was 15 minutes away. Car fuel tank was not full.One location in Sandtown-Winchester
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10.0 Wonderful
Oct 2019
Pros:
Drop was a breeze; excellent careCons:
The check in process could be quicker, it took too long10.0 Wonderful
Sept 2017
Pros:
value for money; quick service.2.0 Poor
Aug 2017
Cons:
Gave me the wrong pick up time so when I showed up they were closed. The 800 number offered no help and were clueless as to how to resolve the issue...i.e. Get me another car asap from the nearest location. I cancelled the reservation and hertz made it happen with no effort on my part.5.6 Fair
Apr 2017
Pros:
Convenient location for drop off.Cons:
Could not do an after-hours drop-off at Baltimore location, which meant we had to pay for a night of parking though we were done with the car.10.0 Wonderful
Mar 2017
Pros:
Excellent experience, no waiting, quick service, everyone was polite. Mitsubishi lancer I got as a compact was surprisingly good car and comfortable, too. Would rent again.Cons:
Nothing went wrong2.0 Poor
Jan 2023
One location in Sandtown-Winchester
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Reviews
2.0 Poor
May 2024
10.0 Wonderful
May 2019
Pros:
Good service.Cons:
No, all was good.10.0 Wonderful
May 2017
Pros:
Service provided by the location was excellent. They went over & beyond to make sure i was satisfied with the rental car. Cheapest price & the best mini van available. Superb experience!Cons:
All cars should have Easy Tag so that if a customer wants to buy one, they are not turned down because of the unavailability of the tag itself.One location in Sandtown-Winchester
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Reviews
10.0 Wonderful
May 2021
Pros:
Friendly staff - no line, immediate service. Everything was explained and thorough. Saved a bunch of money vs. renting at BWI as we didn't have the airport-related fees, and the rate itself was much cheaper. Even with a few Ubers back and forth to make it happened, we probably saved $300 for a 12-day rental.Cons:
Facility isn't the nicest in the world, but it serves the purpose.1.9 Poor
Sept 2021
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