10.0
Very friendly staff, even at 2am! Easy booking, clean car, A+Reviewed 30 May 2024
review from 2.0
The line went around the building. Probably a 2hr wait. Ended up getting an Uber and renting somewhere else far from the airport.Reviewed 16 May 2024
review from 6.0
The way to pick up my rental, took about an hour and 45 minutes to get to the point where I was able to leave with the car When I returned the car to the address listed in San Jose, there were not clear instructions for returning the budget rental carReviewed 12 May 2024
review from 2.0
I was told i would not be charged a one way rental fee of $100; but the charge appeared on my bill. No one at budget answers the phone for customer serviceReviewed 9 May 2024
review from 2.0
I’m so upset with how much budget charged over what we were quoted. My quote from Kayak was $500 Canadian and the charged price was double that. It’s absolutely insane that this can even happen. We picked the car up on time and we dropped it off on time. With a full tank of gas. Horrendous business practicesReviewed 9 May 2024
review from 10.0
everything was very goodReviewed 9 May 2024
review from 2.0
The experience was terrible. I reserved online (easily). arrived early, got in line, and scanned the QR code as requested to expedite my checkin. After entering my DL and CC information, I received an alert on phone telling me my reservation was confirmed and the pickup counter was Fast Break. What wa “Fastbreak?” I inquired and was told it’s a location across the parking lot and J could just pick up my car. I left the line and lugged my luggage across a very cracked and potholed parking lot with no walkway to FastBreak where the receptionist was extremely rude and told me I did not have a reservation. I showed her the message I received. She said I needed a number which I did not have. She told me to essentially help myself. I eventually found out I was at the wrong counter and I had no Fastbreak Number. I had no idea what that was but she refused to help me or even tell me what Fastbreak was even when I asked for an explanation. I would not have left my place in line if I had not received the notice in my phone. I went back to the Budget counter (note I had family in tow, with lots of luggage) across the broken parking lot, back to the line I had left, now twice as long (4 times as long as I was midway through the previous line). After over an hour, I finally picked up my car. Overall the pick up facility was in terrible shape. Only the lady who check me out as I drove off the parking lot offered a greeting and smile. There is no customer service elsewhere at the LAX location - everyone there seemed to either hate the customers or their job or both. The random erroneous email telling me to pick up at Fastbreak was a terrible idea for whoever put that in place. Also the bathroom is in terrible shape. The door is extremely damaged and nicked all over. The lady at the Miramar location where I dropped off the car was very sweet despite being terribly busy as a one man show for the location. Overall the electirc car was new, drove well. The outside was dirty (it had just rained, but the interior was clean. The price was great. I noticed during pickup at the airport, 6 shuttles from Alamo/Enterpise passed by before one old dirty bus from Budget came. (Note I had the same price offer from multiple car rental companies when I was booking and purposely picked Budget!) The shuttle driver was nice and appreciative of the tip I gave him. I recall telling myself multiple times during the experience, in the future, as long as I have other options, I would never choose Budget again. It was a very (and unnecessarily) unpleasant experience, especially after a overseas flight. I would also recommend anyone else from picking Budget, at least the LAX location. Hope this helps your team improve your operations.Reviewed 9 May 2024
review from 2.0
Had to wait 20 min for a Bidget shuttle while 7 (yes seven) shuttles for Alamo, Enterprise and almost every other rental car passed by. When we got to the rental car building the line to rent wrapped clear around the building. Serious 75 yard long line. It was unbelievable, the longest I’ve ever seen for a rental co. And it moved at a snails pace. Hours. Absolutely ridiculous and unacceptableReviewed 3 May 2024
review from 2.0
Overcharged me.Reviewed 29 Apr 2024
review from 8.0
I had to replace the first vehicle because of roaches but budget took great care of meReviewed 10 Apr 2024
review from 6.0
Gave me the car with half a tank and said to return it that way but when I returned it they said it had to be a full tank. Luckily I had paperwork proving it but I don’t think I should have to go through that.Reviewed 9 Apr 2024
review from 8.0
It was good. Budget helped me about the drop off and it was easy to solve some issues. However, the cleanness of the car was really poor. We found stuff and belongs to earlier renters under the seats.Reviewed 6 Apr 2024
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