Guest reviews
Overall rating
7.3
Good
Based on 4,764 reviews
Overall
6.4
Cleanliness
6.9
Comfort
6.9
Pickup/dropoff
6.1
Value for money
6.6
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Budget car rental prices in Los Angeles
| Standard | $45/day |
| Luxury | $87/day |
| Convertible | $99/day |
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car was great
great car
return the car
car available
took minutes
great service
great experience
friendly staff
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6.8
N0 shuttle bus ... one hour!
Pros: No shuttle bus. One hour. No one picks up the phone. No taxis would take us the short distance. Had to get a hotel van and tip him.
review from
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6.4
Good value once you get to the counter and to the car
Pros: A lot of us arrive at the same time and they got extra people to help very quickly
Cons: We had to wait over 35 minutes to finally be picked up from the curb. When returning there was a poor customer service to find where to drop off the car
review from
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2.0
Disappointing
Cons: They allowed 3rd party booking for 5pm when the location closed at 5. As a result I couldn’t visit my friend in the hospital and had to pay for Uber’s. The next day I tried again, I rented a car for 3pm and the car wasn’t ready. They gave me a dirty car after waiting 30 min. I made it a few blocks when I realied they didn’t give me the keys. Very unprofessional and disappointing.
review from
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6.8
Pickup in LA takes a long time!
Pros: Once I actually got to the front of the line, check in and drop off was easy.
Cons: You have to first take a number in LA then wait close to an hour to get to the counter. After over 24 hours of flying, this is not what you want. It this is a regular occurrence at that particular Budget, they should figure out a better checkin procedure or get more people working.
review from
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2.8
Pros: Drop off process was quick and easy
Cons: The clerk was super rude at the Santa Monica location. She wouldn't accept my 50.00 gift card (thanks!), and the car interior was gross and stained.
review from
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6.4
Long wait LAX
Pros: Drop off was quick at 7:30 am and that’s the best thing on Saturday but the pickup line for the car had over 100 people waiting and not enough seating. Usual hard sell on insurance and upgrades at the counter with the agent and she tried to convince me my credit card didn’t cover certain insurance.
Cons: Long wait for pickup, not the cleanest car on pickup but Ok. Definitely need to use fastbreak for faster pickup.
review from
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2.0
Cons: Had to wait almost an hour to pick up the vehicle.
review from
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5.6
The automobile portion of a crazy travel day
Pros: The lady who checked us in in LAX was a sweetheart! She treated us great and was very pleasant
Cons: Well, the car was dirty. Well used you might say. But we were desperate to get home after a 13 hour flight. Driving to Phoenix was not our first choice. Then, we ran out of gas....the car said 41 miles to empty...so imagine our surprise on the side of the road just minutes from the gas station we planned to use to turn the car in!! Budget roadside service was very helpful. Service arrived within 45 minutes. Gentleman on the phone said those “miles to empty calculations can be off”? Not 41 miles off!! The light came on and literally a few miles later we were on the side of the road. Is that Budgets fault or Fords fault. Neither I suppose. Ultimately their roadside assistance did work as intended. However, the funnel for the car was missing. It caused the service man quite a bit of trouble trying to use a gas can. Like I said, the car was well used and some stuff was missing. Like the jack...we emptied the trunk looking for the funnel.
review from
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6.0
Too few Airport Shuttles for Customers
Pros: Car was clean and ready when requested.
Cons: We watched all other shuttles for rental cars pass by two times or more before Budget showed up. When it arrived there were no seats and still 3 terminals to stop at! We looked at the lines waiting for the next shuttle to the airport when we arrived at the rental office and saw they stretched around the rental office. Not enough shuttles either to or from the airport! We waited 20 minutes for our shuttle.
review from
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7.6
Disappointed
Cons: We booked a car online for you pick up at 9am only to find out the car would not be available until 1pm. We were moved to a different dealership but still had to pick up the car 2 hours late. We were then told we could not extend our rental as we were going to be late dropping off the car on the same day due to picking it up 2 hours late. We were driving from LA to SAN Francisco and due to the delay we missed out seeing tourist spots along the drive. Overall very disappointed with this service.
review from
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3.6
Return after hours worst experience ever
Cons: I specifically told them if there was after hour drop off. In fact my contract states that I will be dropping off the vehicle at 1730 South Broadway Santa Maria, CA 93545 at 11:00pm. When I get to that location there is a sign at the door that says return to Santa Maria airport. We drive to the airport there is no drop box for me to leave the keys. So I live the car with the contract on the windshield but I have to take the keys. Next day when I get up after coming from a long flight from Europe and still drive 3hrs to get home I go to the airport to drop the keys and get told that I have to pay for an extra day because I didn't drop the keys. I said there is no drop box they said right we close at 10pm and there is nothing we can do for you. That is just wrong and unethical first off I verified with the employee who represents their company in the LAX facility that I can indeed return the car after ours on the address provided (he said yes). What I get out of this is that there is no customer service whatsoever Budget is just trying to get people in and out the door what a shame. Right now I'm calling there service department and of course they are all busy. I'm very disappointed and will probably never rent from them again.
review from
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10.0
Pros: Car was great
Cons: Tire pressure gauge was on.
review from
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6.8
N0 shuttle bus ... one hour!
Pros: No shuttle bus. One hour. No one picks up the phone. No taxis would take us the short distance. Had to get a hotel van and tip him.
review from
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6.8
Pickup in LA takes a long time!
Pros: Once I actually got to the front of the line, check in and drop off was easy.
Cons: You have to first take a number in LA then wait close to an hour to get to the counter. After over 24 hours of flying, this is not what you want. It this is a regular occurrence at that particular Budget, they should figure out a better checkin procedure or get more people working.
review from
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7.6
Disappointed
Cons: We booked a car online for you pick up at 9am only to find out the car would not be available until 1pm. We were moved to a different dealership but still had to pick up the car 2 hours late. We were then told we could not extend our rental as we were going to be late dropping off the car on the same day due to picking it up 2 hours late. We were driving from LA to SAN Francisco and due to the delay we missed out seeing tourist spots along the drive. Overall very disappointed with this service.
review from
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6.4
Good value once you get to the counter and to the car
Pros: A lot of us arrive at the same time and they got extra people to help very quickly
Cons: We had to wait over 35 minutes to finally be picked up from the curb. When returning there was a poor customer service to find where to drop off the car
review from
-
2.0
Disappointing
Cons: They allowed 3rd party booking for 5pm when the location closed at 5. As a result I couldn’t visit my friend in the hospital and had to pay for Uber’s. The next day I tried again, I rented a car for 3pm and the car wasn’t ready. They gave me a dirty car after waiting 30 min. I made it a few blocks when I realied they didn’t give me the keys. Very unprofessional and disappointing.
review from
-
2.8
Pros: Drop off process was quick and easy
Cons: The clerk was super rude at the Santa Monica location. She wouldn't accept my 50.00 gift card (thanks!), and the car interior was gross and stained.
review from
-
6.4
Long wait LAX
Pros: Drop off was quick at 7:30 am and that’s the best thing on Saturday but the pickup line for the car had over 100 people waiting and not enough seating. Usual hard sell on insurance and upgrades at the counter with the agent and she tried to convince me my credit card didn’t cover certain insurance.
Cons: Long wait for pickup, not the cleanest car on pickup but Ok. Definitely need to use fastbreak for faster pickup.
review from
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2.0
Cons: Had to wait almost an hour to pick up the vehicle.
review from
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5.6
The automobile portion of a crazy travel day
Pros: The lady who checked us in in LAX was a sweetheart! She treated us great and was very pleasant
Cons: Well, the car was dirty. Well used you might say. But we were desperate to get home after a 13 hour flight. Driving to Phoenix was not our first choice. Then, we ran out of gas....the car said 41 miles to empty...so imagine our surprise on the side of the road just minutes from the gas station we planned to use to turn the car in!! Budget roadside service was very helpful. Service arrived within 45 minutes. Gentleman on the phone said those “miles to empty calculations can be off”? Not 41 miles off!! The light came on and literally a few miles later we were on the side of the road. Is that Budgets fault or Fords fault. Neither I suppose. Ultimately their roadside assistance did work as intended. However, the funnel for the car was missing. It caused the service man quite a bit of trouble trying to use a gas can. Like I said, the car was well used and some stuff was missing. Like the jack...we emptied the trunk looking for the funnel.
review from
-
6.0
Too few Airport Shuttles for Customers
Pros: Car was clean and ready when requested.
Cons: We watched all other shuttles for rental cars pass by two times or more before Budget showed up. When it arrived there were no seats and still 3 terminals to stop at! We looked at the lines waiting for the next shuttle to the airport when we arrived at the rental office and saw they stretched around the rental office. Not enough shuttles either to or from the airport! We waited 20 minutes for our shuttle.
review from
-
3.6
Return after hours worst experience ever
Cons: I specifically told them if there was after hour drop off. In fact my contract states that I will be dropping off the vehicle at 1730 South Broadway Santa Maria, CA 93545 at 11:00pm. When I get to that location there is a sign at the door that says return to Santa Maria airport. We drive to the airport there is no drop box for me to leave the keys. So I live the car with the contract on the windshield but I have to take the keys. Next day when I get up after coming from a long flight from Europe and still drive 3hrs to get home I go to the airport to drop the keys and get told that I have to pay for an extra day because I didn't drop the keys. I said there is no drop box they said right we close at 10pm and there is nothing we can do for you. That is just wrong and unethical first off I verified with the employee who represents their company in the LAX facility that I can indeed return the car after ours on the address provided (he said yes). What I get out of this is that there is no customer service whatsoever Budget is just trying to get people in and out the door what a shame. Right now I'm calling there service department and of course they are all busy. I'm very disappointed and will probably never rent from them again.
review from
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Where can I find Budget hire cars in Los Angeles?
800 North Alameda Street, Budget car hire
Address
800 North Alameda StreetPhone
+1 213 617 2977Top tips for hiring a car from Budget in Los Angeles
- 25% of our users found a car hire from Budget in Los Angeles for $39 or less
- Book your car hire from Los Angeles in Budget at least 1 day before your trip in order to get a below-average price
- Compact rental cars from Budget in Los Angeles are around 55% cheaper than other car types, on average
FAQs about hiring a car from Budget in Los Angeles
How much does it cost to hire a car from Budget in Los Angeles?
On average a car hire from Budget in Los Angeles costs $48 per day.
What is the most popular car hire from Budget in Los Angeles?
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Budget in Los Angeles.
How many car hire locations does Budget have in Los Angeles?
Budget has 9 car hire locations in Los Angeles. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Budget offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes
