Book Hertz car hires in Los Angeles

Cons: Rental agency was closed when we arrived. We're told on the phone that we could return at the airport if agency was closed but learned when we arrived at the airport that price would be $500 higher so forced to keep car over the weekend to avoid undisclosed price hike.

Cons: The associate in the Los Angeles office marked the paperwork as a full tank of gas when the vehicle was actually given to us with a half a tank. He also logged the miles incorrectly.

Cons: I arrived at hertz cooperation at 9am and its took me like 2 hours to get the car. This need to be improved

Cons: There was no place to park when I went to drop off the car after hours. Customer support was not helpful at all.

Cons: I booked the car for 2pm pickup and my flight was delayed 45 minutes, so when I arrived, the store was closed. They didn't mention on the booking site or in the reservations that the store closed at 2 on Saturdays!

Cons: Arrived at the Hilton Hotel about 11:30 AM I was to pick up a mini van there at noon. I had pre paid for the vehicle, when I arrived they told me that the van had not come in as yet. They said it should be there in about 1 hour. So we waited and waited, I check after one hour and was told it should be hee soon. After about another 30 mins I went back to the counter and was told that they only thing they had was a Silverrado Pick up I took as I had wanted to get started with my vacation and I had 4 teenage boys with me. ONe thing that they neglected to tell me was how terrible on gas this beast was. Then to add insult to injury I had to pay an additional $21. Not happy with Hertz;l

Cons: Rental location was 1.5 hours from the airport. When we arrived the van was not ready and they had to take it to get an oil change. Took over 2 hours. We sat outside in the heat with 3 kids until the van was ready. Then we had to drop off the van back at the same location when we left. Took another 1.5 hours to get back to the airport. Spent over 200.00 in taxi fare that we were not expecting.

Cons: The problem was with Kayak...I reserved Flight and car at the same time to LAX...arrived to Hertz in LA only to learn that KAYAK had made my rental car reservation about 25 miles from the airport. Although KAYAK created me and my family additional stress...Hertz was able to resolve the issue at an addition cost for their troubles of course.

Cons: I turned up and, despite booking in advance, they had no car available for me.

Cons: Was more expensive than the listing price. Tried to get ahold of the LAX location because I left my sunglasses in the car but couldn't get ahold of them. No direct line to the location and was getting the run around.

Cons: It took us 5 different people to find out which hotel the rental place was at. After about 30 minutes of waiting, we finally got on the correct shuttle to the hotel from LAX. The rental ended up being $100 more than was quoted online. The car was a HOOPTY! the rim was bent, the motor was making a very odd noise. When we came to drop it off, which online i had said would be 3:00 am, we were not told that the place would be CLOSED! And it wouldn't open for another 4 hours! So after walking around finally someone from the hotel told me could probably go drop it off at the hertz location 3 blocks away. We took it there and then were charged a $14.99 "convenience fee".

Cons: When I made a reservation I was looking for the best rate near LAX. I am not familiar with the LA area and therefore I picked a the car best suited for my family's needs (Wife, myself, 6 year old, and a 2 year old.) When we landed at LAX we boarded the Hertz bus to their facility. However, at this time I was informed my reservation was not at this facility and that I would have to take my family to the other location (Burbank, Ca). This was totally unecceptable due to the amount of luggage and age of my children. Hertz provided a solution; however, it was three times the amount of my reservation. It was not till my wife became upset we were able to get the price down. However, I still paid over 100 dollars more than my reservation. I will not be using your website to book any travel again.

Cons: I wasn't aware of the insurance costs that doubled the eventual price of the car, even with the most basic insurance.

Cons: No reminder or email in my records of reservation. DO NOT CARGE ME, NEVER GOT THE CAR

Cons: We landed at LAX and expected to be shuttled to our rental car. The Hertz shuttle took us to the nearest Hertz location and we were told that our rental car was 50 minutes away in Studio City! We were told at the LAX Hertz that if we wanted a rental car it would cost us more than twice what we had already paid! We paid $50 to take a cab to our lodging and the next day, we cancelled our booking and rented a car elsewhere.

Cons: it took a little before I got the attention at the office, because Hertz is a part of different representations of companies like Lyft etc.

Cons: I don't know if this location is under staffed or improperly managed but it is always 1/2 plus to pick up a car - and I'm a gold member. Tiny waiting room with four year old magazines and bad AC. Inconvenient drop off. It's just all bad.

Cons: I put in pick up at LAX. You gave me a pick up on Ventura Blvd. The shuttle did not go there. Airport Blvd. charged me $33 more. I think you should refund me $33 dollars.

Cons: Condition of the car was not satisfactory. It lacked pickup and good acceleration. It felt like I was driving an economy car even after booking a Full Size car.

Cons: When they try to sell me extra insurance I don't need just to get commission

Cons: They didnt have a car for me at all. And told to wait 45 minutes on the off chance something came in. I waited two hours like a sucker and nothing still came.

Cons: Relatively long waits both for pickup and dropoff. The agency we picked up is very small; apparently there was only one person there serving customers. She was great, very friendly, and gave us a very good car, but it took a little while for her to finish with the previous customer. (But compared to the wait at the airport rental for the cheap brands, this was nothing.) At dropoff, at first they only had one person checking in for a lot of cars. Then they brought to more and it went much faster.

Cons: Inability to cancel the reservation

Cons: I had no idea that I had to drive 10 miles to pick up my car. Added a huge expense to my trip. I wanted a car from LAX that had transportation to and from car rental. Very disappointed in this . Will never use 3rd party again.

Cons: Hertz. It was not the car I expected They told me to pay for a extra insurance even though I said I had purchased one online. They were not friendly.

Cons: At first we received a car with 60K+ miles on it, not really new but we decided to go with it. The car had a lot of damage on the outside (scratches and small dents). After 5 days of usage the battery of the car key ran out, so we couldnt start our car in the middle of nowhere without any service on our mobile phones. The car wasnt even clean; we found a credit card of somebody else in the dashboard!! Service at Hertz in Hollywood (LA) was really bad and almost even rude to me. Decided to go elsewhere and change the car. After the change we didnt have any issues. Long story short: do NOT rent at hertz hollywood

Cons: I expected the office to open at 7:30 AM as posted, but the worker didn't come in until 7:50 AM. My reservation was for 8:00 AM, but since my flight got in much earlier, I had hoped to get my car as soon as the office opened, but it didn't work out. Also, I was hit with an extra $10 fee that I wasn't informed of ahead of time ("Customer Fac" fee). Dropoff was confusing. My reservation ended after-hours so I called ahead to find out the Dropoff procedure. Had I not called, I would have been even more confused because no one had told me. But even after getting information, I drove around the lot trying to find the marked stalls for me to park. And then when I located them, they were all full. I wish they communicated better. Lastly, the car itself stank of some kind of cleaning odor inside. It was also very dusty. And the fuel tank was NOT full all the way. As soon as I drove off, the fuel meter on the dashboard came down a notch. Not going to rent through this specific location again.

Cons: The reservation was for a location that was not the airport!!! This was NOT clear when I made the reservation--an enormous inconvenience. Moreover, the location closed at 2pm: the same time that my flight landed!!! The system should not allow us to make a reservation for the same time the flight comes in. Absolutely ridiculous.

Cons: The checkout process didn't mention that I had to pay a fee for off hour returns. When I tried to return, they asked me to pay $45 - which was 1/3+ of the total cost of my weekly rental! I declined and had to call Hertz (was disconnected 3 times) to find a location which offered off hour drop off for $10. It was 5 miles away so I had to pay $10 plus the cost of an Uber to get home. Very clunky system at Hertz, and very disappointing - in particular, the hidden costs. I'll find someone else next time.

Cons: It should have been made clear while reserving the car that pick up location was NOT at LAX. I had to take a lyft to a car dealership to pick up my car. I was charged an extra $16 to drop the car off at the airport instead of the car dealership and I was charged an additional $17 after calling to say I'd be an hour late to return the car. mt daily rate was $20/day ... it's sort of ridiculous to charge that much for an extra hour.

Cons: When booking a car with all other sites in the past ... the pickup location was always at the airport. When I arrived to pick up my car at LAX , I was informed that it was at another location 20 miles away and although they had cars available for me to rent they would not honor the price I had paid already through PRICELINE.COM . After trying to sort it out for 2 hours I had to rebook and pay twice as much as I was expecting.

Cons: Horrible customer service, inattentive employees, add on charges, Gold Member services I didn't receive as a Gold Member, first two cars they gave me were filthy one was covered in bird droppings, manager was unhelpful, other customers were just as upset around me on pick up and drop off.

Cons: Very difficult to find No clear instructions given to the Hotel Valet where to drop the car off. Counter closed way too soon.

Cons: The form I printed out from Kayak said Hertz and then had an address. What it didn't say was that address was off site and was NOT the Hertz facility but rather the Hilton Hotel. So we went to the Hertz facility, they wanted $220 vs.the $60 I had reserved, and then couldn't give us a ride to the Hilton (cost me $15 for a cab). Plus the price on my reservation form said $60.48 and they charged me $64.30! I'm not happy.

Cons: At LAX I presented the confirmation voucher when counter person pointed out that the pick up location was some downtown location. She said she could not issue a credit but would be happy to provide me a car at a rate three times higher than my prepaid rate. I ended up getting a car from your competitor.

Cons: The rental pick up location on the booking was different than my chosen LAX location. The Hertz employee said this happens frequently with Kayak reservations. I had to wait to see if the manager approved the change of location for pick up and if they would honor the price. Turns out it was only slightly more.

Cons: GETTING the car was a NIGHTMARE. We arrived at the airport location Hertz and find out our car is reserved at a different Hertz location. This happened to another passenger from our flight, so we teamed up with her and got an uber ($20) to the new location where our cars were reserved. We show up to this sketchy AF Hertz location in a bad part of town that is basically just a tiny storefront cubicle, and they have ZERO cars, even though we had a reservation THERE that was paid in advance... They 'can't' help us, so we call the Hertz helpline. They transfer our reservations to another Hertz location. We take another uber ($7) to that location. When we arrive, we have to wait a bit because the counter is busy. Once it's our turn, we recount the story and the manager says, "I have no idea why they would send you here because we don't have any cars here either..." However, this particular manager takes it upon herself to help us (Thanks, Amber!!!), and manages to get two returns about an hour after we arrived there. We are able to take the two cars she just received, and she worked everything out in our favor. So it had a happy ending, but it was really unfortunate that every single Hertz employee we encountered (except for Amber) seemed to have the attitude of "Bummer, sorry." So something that should have taken 30 minutes ended up taking 3.5 hours.

Cons: Even though I requested a pickup at LAX, KAYAK made my reservation for an offsite location. Thankfully the Hertz people were able to straighten it out and apply what I had already paid to my completely new rental. Boo KAYAK.

Cons: We were not greeted upon our arrival. We had to ask a fellow customer what was happening. They told us that all reservations may take around 2 hours. We had to shout to get someone's attention who finally told us that "yeah, probably going to be a while." I requested help in cancelling my reservation and they told me I didn't have to do anything but I could call customer service if I wanted. Staff were unfriendly, unhelpful, and ill prepared. I will never use Hertz again.

Cons: It was a good price and service.

Cons: I showed up at the hertz counter at union station to get my van I needed to transport the family down from los Angeles to Newport beach for the week. When I arrived I waited 30 minutes or so for the hertz agent to show and found out he did not have my car or any other cars for rent. After being upset because I had an your to check out in LA I found a car at enterprise which cost me 3 times the money plus I am out the money I paid on your website to allianze for the extra insurance. Overall I will never rent using a third party again

Cons: Upon return. Hertz did not have enough staff to service the number of cars returning to the lot. After waiting 15 minutes I just left the keys and got the shuttle. I never received a receipt or get a release that the car was returned with the tank full and no damage to the vehicle.

Cons: Nothing it was great, suggestions for parking may have been nice.

Cons: The car was prepaid but when we got there two hours later than the pick up time the guy said we need to pay extra to upgrade because we were two hours late. But we said we prepaid for the car and it should be there. Anyway, waited longer to get the type of car we booked.

Cons: I was unable to use my prepaid reservation as it was not the LAX rental car site as I had requested during my search. As such, I had to pay twice the amount at the airport Hertz and will possibly lose my prepaid fees. I will not be using Kayak again to book reservations and will let others know that I had a really poor experience (almost fraudulent) with Kayak.

Cons: I booked a car for arrival at LAX on 5/11. When I arrived at the Hertz counter - they couldn't find my reservation. Kayak booked me 45 min AWAY from the airport. Why on earth would this even be an option when flying into the airport? How am I to know by looking at the street address that it would be impossible to get to?? This is TERRIBLE service - I had to book another car on the spot. I tried to cancel the Kayak booking and it wouldn't allow me at the time. I need to speak with someone about this - want my money back immediately.

Cons: the rate for getting the vehicle from the airport versus the rate at a distant Hertz rental facility.

Cons: Facility was under-staffed Long wait to pickup/dropoff

Cons: It was horrible. They didn't have any vehicles and refused to upgrade or accommodate my reservation in any way

Cons: Huge disconnect between employees view of branch and overall company. Branch did not recognize or remedy problem with reservation made online through Kayak.

Cons: The Hertz rental booked by Kayak, was not pick up and drop off at the the airport, as i had stated. Rather it was a 45 minute cab ride away. Very poor on Kayaks part.

Cons: Shuttle dropped us off 200 yards past our airline

Cons: The Hertz agent's attitude on pick-up was hostile and difficult, and she did not offer a good explanation of why the LIS insurance which she badgered us into was necessary. After some time, one of her co-workers explained that we'd booked a "domestic rate" despite being out-of-towners, so we'd have to pay more for the extra insurance. This was still poorly explained and I left with the feeling of being ripped off.

Cons: Pick up was a little slow, not enough agents on hand for the people waiting. The inside of the windshield was not very clean.

Cons: Kayak set the pick up location to be 3 miles away from the airport, which in LA is a $20 Uber. Luckily, Hertz let us cancel the reservation free of charge so that we could rebook a Hertz car at the airport

Cons: When I reserved the car through Kayak it said one location, but when I received the email it was for a different location. I spent at least an hour on the phone changing the location. Picking up the car was confusing and I did not appreciate Hertz's automated checkout. It was also difficult adding a second driver and they wanted to charge me for extra insurance - even though I pre-paid that as well.

Cons: Reservation initially came up in the wrong name. Good thing we caught it, so no major problem.

Cons: Poor service. Car had only half a tank and the paperwork stated it was full. Had to insist they change it. Returned the car with a full tank and agent refused to give me credit. Had to argue a lot to get it. It took 30 minutes to get a car. Returning car was very inconvenient. It was at the lowest underground garage without any directions or personal. Agent very unfriendly and not helpful.

Cons: I made reservation through Kayak and selected that I'm picking up the car from lax and dropping off same location. They got this mixed up in the system. For some reason it selected a different location that is 30 minutes from Lax and drop off location at totally different hotel! They charged me 10 bucks for this although it was not my fault!!

Cons: They were late opening and late bringing the car, which made us late for our plans for the day

Cons: There was an air pressure warning when we picked it up, so it could have used a bit more of a check from when it was dropped off.

Cons: You booked me into a hertz site that was closed when I arrived. And hertz LAX would not honor the rate you booked me I even called to confirm the office would be open upon arrival not knowing you had booked me in a hotel office site near LAX. Cancelled and used LYFT

Cons: Nothing

Cons:

Cons: Reservation was taken but no car was available

Cons: I didn't like that I didn't receive a convertible. Also, the Hertz desk at the Marriott is a grossly understaffed. It took almost an hour to get the car. That part I would rate an F.

Cons: Pickup took 1/2 hr while we were running late because Hertz outside LAX had 26 pickup counters but only 6 agents on duty. Shameful on a Friday evening!

Cons: Have to pay more than what we had reservations for

Cons: Hidden fees, regardless of the prepaid offer.

Cons: Arrived at 10:00 PM. Had to wait nearly 2 hours in a line at the Hertz facility with 26 stations and only 2 people checking in a continual line of nearly 40 people. Each rental transaction took about as much time as I took to lease my personal car. There were several other Hertz personnel walking among the facility but no one seemed to be willing to assist anyone. When it was finally my time to check in and I registered a complaint about the wait the Hertz rep told me to return to the line because he was taking a break leaving only 1 Hertz Agent to handle all of the people.

Cons: See above!

Cons: I was due to pick up my car at 1:00 p.m. upon arrival at 1:10 p.m. the location was closed.