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10.0
Great experience
Pros: Clean vehicle, fuel efficient, easy to book same day, short walk from terminal to pick up the car. Purchase the middle rate insurance for piece of mind and the price from 4 days was reasonable. Ended up having to add an additional day which was easily done by calling the rental counter at the airport.
Cons: The only thing I can complain about is the entrance into the rental car return is VERY poorly marked. This isn't hertz's fault, but rather the airport's fault.
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8.0
Great Ocean Road
Pros: Staff were helpful when picking up the car and dropping off the car was easy once we had found the place.
Cons: The Melbourne site not having access to toilets and having to go out in the street with all our luggage to get a taxi.
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