Pick-up location | Sydney |
---|---|
Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Passenger van, People mover, Standard, Standard SUV, Supplier choice |
Hire locations | 118 |
Airport locations | 32 |
Popular agencies | Sixt, East Coast Car Rentals, Apex, Alpha, Budget |
Economy | $38/day |
Compact | $47/day |
Intermediate | $51/day |
Standard | $63/day |
Full-size | $59/day |
People mover | $111/day |
Full-size SUV | $58/day |
Passenger van | $96/day |
Supplier choice | $32/day |
Intermediate SUV | $53/day |
Compact SUV | $61/day |
Standard SUV | $70/day |
5.9
Okay
30 reviewsCleanliness
5.9
Comfort
5.9
Pick-up/Drop-off
5.9
Value for money
1.9
5 locations in Sydney
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Reviews
10.0 Excellent
Apr. 2020
Pros:
Staff was very helpful. Car handled well are served our needs. Drop off was extremely easy.8.0 Excellent
Jan. 2020
Pros:
It was very straight forward and the staff was friendly and helpful7.2 Good
Apr. 2019
Pros:
The staff was very kind and friendly.Cons:
I wanna return the car in the night.10.0 Excellent
Jan. 2019
Pros:
Pick up was quick, drop off was easier. The insurance through kayak is much more bang for buck, budget even told us this. Their rate was 50 a day and kayaks was 72 for the 9 days. Was a good piece of mind becasue with 1600 miles you never know what can happen10.0 Excellent
Jul. 2018
Pros:
Competitive rates.Cons:
Nil10.0 Excellent
May 2018
Pros:
Last minute reservation with budget. Pick up and check in was quick and easy. Great service and car was economic for duration of the trip.Cons:
When checking the vehicle for dents and scratches I preferred if a agent would do a walk around with the person renting the car but they didn’t.Apex
10.0
Excellent
1 reviewCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Sydney
8.5
Excellent
25 reviewsCleanliness
10.0
Comfort
8.5
Pick-up/Drop-off
8.5
Value for money
8.7
15 locations in Sydney
Locations in Sydney
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Reviews
10.0 Excellent
Jul. 2022
10.0 Excellent
Jul. 2022
10.0 Excellent
Jun. 2022
10.0 Excellent
Jun. 2022
2.0 Mediocre
Jun. 2022
2.0 Mediocre
Jul. 2019
Pros:
NothingCons:
When we arrived, there was no car available!6.6
Good
21 reviewsCleanliness
6.6
Comfort
6.6
Pick-up/Drop-off
6.6
Value for money
6.6
8 locations in Sydney
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Reviews
6.0 Good
Jan. 2020
Pros:
The class of vehicle i booked was not available, yet I was charged the full amount BEFORE being informed that the full size SUV was not available. When I wanted to compare other options and cost, I was told to wait (with a 1 year old baby, after a 14 he flight) and ignored for an hour. Staff was short, rude and not interested in providing information. When I offered to return the nexr day to collect the class of vehicle I booked, that was also declined. I eventually got a smaller car, that forced me to change my family holiday plans, required the use of a second vehicle for 5 days.Cons:
I should've received the car I booked, or provided with alternatives. I use Thrifty aften (4 times a year, for about 3 months in total) but will reconsider my options in future10.0 Excellent
Jan. 2020
Pros:
The staff member we dealt with at Sydney Airport could not have been better. She was helpful, knowledgeable and extremely friendly. Well done Thrifty for employing the nicest staff!!Cons:
The whole process was flawless, great service.10.0 Excellent
Nov. 2019
Pros:
Very helpful staff,2.0 Mediocre
Oct. 2019
Pros:
Nothing !!! They could not provide the car that I booked and paid for in advance. They stated that a Mercedez and a Toyota are the same categorie ( which they are NOT) So they cancelled my 2 reservations and I had to find a different alternative. Very in professional I travel to many countries and I will NEVER use them again. Now I have to get my money refunded let see how that goes.10.0 Excellent
Sep. 2019
Pros:
The front desk was very helpful in making sure our group got the best SUV for our needs. The staff at return was incredibly quick and friendly.Cons:
Instructions on which terminal is best for returning cars would have been helpful. We had to take the bus 4km because we dropped off the car at the domestic, instead of the international terminal.8.8 Excellent
Nov. 2018
Pros:
Great pick up and drop off options. Clean car. Great Staff. Very friendly.Cons:
I did not like the fact that Kayak did not send reservation confirmation to Thrifty, they still honored it but they had to hustle getting me a car at the pick up location. I also did not like the website info for Drop off. I had to find out on drop off date that Thrifty had a Domestic and International Drop off location with COMPLETELY different procedures.Ace Rental Cars
6.0
Good
4 reviewsCleanliness
4.0
Comfort
6.0
Pick-up/Drop-off
6.0
Value for money
6.0
2 locations in Sydney
East Coast Car Rentals
4.6
Okay
8 reviewsCleanliness
4.6
Comfort
4.6
Pick-up/Drop-off
4.6
Value for money
4.6
2 locations in Sydney
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Reviews
10.0 Excellent
Jan. 2022
8.0 Excellent
Mar. 2019
Cons:
Good10.0 Excellent
Jan. 2019
Pros:
Staff was helpful and friendly.2.0 Mediocre
May 2022
2.0 Mediocre
Mar. 2022
10.0 Excellent
Jan. 2022
8.0 Excellent
Mar. 2019
Cons:
Good10.0 Excellent
Jan. 2019
Pros:
Staff was helpful and friendly.4.0
Okay
14 reviewsCleanliness
5.2
Comfort
5.2
Pick-up/Drop-off
4.0
Value for money
3.6
6 locations in Sydney
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Reviews
3.6 Mediocre
Mar. 2019
Cons:
The hours on the website was wrong, was not specified that both a licence and a passport would be required. Hideen fees.10.0 Excellent
Feb. 2018
Cons:
The fuel charge4.0 Okay
Jul. 2017
Cons:
After my extra effort to email and chat with your customer service and was assured that I would get the car I booked, I still received something not suitable and different to what I booked. My subsequent complaint fell on deaf ears as well.5.2 Okay
Jun. 2017
Cons:
At the Sydney drop off they tried to charge me for previous damage. They wouldn't resolve it, so I cancelled the second rental in Cairns with them. I took video when I picked up and dropped off the car , and I told them I had the video. So far they haven't tried billing me for the damage. I recommend you us a more reputable company.6.0 Good
Jan. 2017
Pros:
Convenient pickup location near arrivals Friendly and helpful staff Dropoff was quick and easy once we had descended into the depths of the underground car park (Pullman Hotel in central Sydney) Car was clean and mobile - although small even after our upgradeCons:
Very slow pickup - took over half an hour to complete paperwork although there was no queue. For us, it was a big comparison with Launceston (Tasmania) Europcar where we had rented the week before and where pickup was almost instantaneous (to be fair, Launceston is a much smaller airport). Price increased more than expected over original booking - 30% (of total car price) extra charge was applied for picking up at Sydney airport.8.0 Excellent
Jan. 2017
Pros:
The Mitsubishi AX was good for accommodating 5 passengers in comfort. Though it struggles with fair luggage for 5.Cons:
No satnav/gps. And it was a little underpowered.5 locations in Sydney
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4.4 Okay
Feb. 2019
Cons:
Vehicle provided was not the vehicle reserved. We reserved a Ford Transit but what we got was a Kia Carnival which although was “similar” it did not provide the same amount of baggage space. 6 adults with 6 full size bags we were packed in like sardines. Interior was stained, brakes need attention4.0 Okay
Nov. 2018
Cons:
The Avis staff didn‘t know about the Alianz insurance kayak offered and weren‘t helpful in regard to comparing theirs to the one I already had.4.4 Okay
Feb. 2019
Cons:
Vehicle provided was not the vehicle reserved. We reserved a Ford Transit but what we got was a Kia Carnival which although was “similar” it did not provide the same amount of baggage space. 6 adults with 6 full size bags we were packed in like sardines. Interior was stained, brakes need attention4.0 Okay
Nov. 2018
Cons:
The Avis staff didn‘t know about the Alianz insurance kayak offered and weren‘t helpful in regard to comparing theirs to the one I already had.5 locations in Sydney
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5.6 Okay
Dec. 2019
Pros:
Great car except for seat belt problem and fact that Hertz forgot to install car seat that we requested in writing and verballyCons:
So we had to return to pick-up location for car seat. Then when we removed car seat to adjust straps for our four year old we could not get he seat belt to ratchet and lock properly to secure car seat, so we had to return to pick-up location a second time(!) for a service person to help with their tricks for getting this seatbelt to work! Basically it cost us two full hours before leaving on a busy holiday weekend.3.6 Mediocre
Jan. 2018
Cons:
Waiting time at pickup was incredibly long - have never seen that before. 2 hour wait to pick up!8.4 Excellent
Aug. 2017
Pros:
The pickup/dropoff went well, especially the help when we returned the car. Car was very comfortable, clean, drove well, and we had no problems.Cons:
When we picked up the car, I asked for a map - especially of how to get to the motorway in Sydney. Was told they didn't have any maps. We used our cell gps, but when you go through tunnels service gets dropped (duh) making it a bit stressful about what turn might be next. I was surprised (frustrated) that even a city map was not available in paper form (come on, Hertz!). Next problem was discovered when we got home and I was paying my credit card bills. When my reservation was made, Hertz charged my credit card one day rental costs. But the system never reflected this when renting or returning the car, so I was charged the full amount when dropped off. This is NOT the fault of the return agent, but the Hertz system. I have since sent an email to Hertz and 2 days later still no reply. If this gets resolved, then my rating might go up - but if it takes more work on my part to get resolved, then rating may actually go down. Also, I thought the charge to drop off at a different city was a bit steep - especially since it seemed like more than twice the actual rental cost.7.6 Good
Jul. 2017
Pros:
valueCons:
the return place is not easy to find, i spend nearly 1 hour for finding the place to return my car and also the traffic there7.6 Good
Jun. 2017
Pros:
Price was good. Car was as advertised.Cons:
I requested a rental at SYDNEY AIRPORT, the pick-up and drop-off was about and hour away from the airport, no shuttle, and cost us $100 to get there by Uber...10.0 Excellent
Feb. 2017
Pros:
Multiple drivers at no extra cost4 locations in Sydney
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8.0 Excellent
Mar. 2019
Pros:
Very convenient, I booked for a medium sized SUV, they ran out so I got upgraded to a large one. The agency is inside the holiday inn, easy to find.8.0 Excellent
Mar. 2019
Pros:
Very convenient, I booked for a medium sized SUV, they ran out so I got upgraded to a large one. The agency is inside the holiday inn, easy to find.4 locations in Sydney
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10.0 Excellent
Apr. 2019
Pros:
You pick up the car at Hertz.... though it is not obvious from any of the booking materials.Cons:
Tell us that the car is picked up at Hertz4.4 Okay
Nov. 2018
Pros:
Aside from the car itself nothing! Terrible service, would NOT recommend!Cons:
The service is terrible. Don't bother booking with these people. Not worth my time giving this anymore energy.4.0 Okay
Aug. 2018
Pros:
I like the car provided during this service.Cons:
Personnel attending is not friendly at all. Misleading information was given, 2 of them said i will have $100 back upon return, only to find out during return that there is No deposit to return as it wasn't place in the written contract.10.0 Excellent
Nov. 2017
Pros:
Nice.Easy.Go! The car which i rented is clean,comfortable & Smooth. Good maintainance! I will definitely come back again to Firefly for a rent. Thank You!10.0 Excellent
Apr. 2019
Pros:
You pick up the car at Hertz.... though it is not obvious from any of the booking materials.Cons:
Tell us that the car is picked up at Hertz4.4 Okay
Nov. 2018
Pros:
Aside from the car itself nothing! Terrible service, would NOT recommend!Cons:
The service is terrible. Don't bother booking with these people. Not worth my time giving this anymore energy.4.0 Okay
Aug. 2018
Pros:
I like the car provided during this service.Cons:
Personnel attending is not friendly at all. Misleading information was given, 2 of them said i will have $100 back upon return, only to find out during return that there is No deposit to return as it wasn't place in the written contract.10.0 Excellent
Nov. 2017
Pros:
Nice.Easy.Go! The car which i rented is clean,comfortable & Smooth. Good maintainance! I will definitely come back again to Firefly for a rent. Thank You!2 locations in Sydney
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4.0 Okay
Jan. 2019
Cons:
We paid additional for an suv which was not available. Instead they gave us an old small sedan with dings and scratches all over it. Would have gone with the cheaper rate had I known I would be getting such a poor vehicle.5.6 Okay
Jan. 2018
Pros:
Prompt serviceCons:
We paid for an SUV, and when we got to pick-up there were none left. We were given a golden Astra saloon car, which is not what I wanted and not what I paid for. The service assistant told me that as we had already paid, there was nothing he can do - which is unreasonable. He then said we could bring the car back half full, as compensation - when we dropped the car off there was no record of this and we were told we would be charged for the lack of fuel. I am unsatisfied with the whole experience of your company.5.6 Okay
Nov. 2017
Pros:
Fuel economy CleanlinessCons:
Did not get the vehicle I ordered and had to put up with my husband complaining the whole trip about the car. What I paid was more than the hatch that I received but no refund. Quite a bit of damage on the vehicle.4.0 Okay
Jan. 2019
Cons:
We paid additional for an suv which was not available. Instead they gave us an old small sedan with dings and scratches all over it. Would have gone with the cheaper rate had I known I would be getting such a poor vehicle.5.6 Okay
Jan. 2018
Pros:
Prompt serviceCons:
We paid for an SUV, and when we got to pick-up there were none left. We were given a golden Astra saloon car, which is not what I wanted and not what I paid for. The service assistant told me that as we had already paid, there was nothing he can do - which is unreasonable. He then said we could bring the car back half full, as compensation - when we dropped the car off there was no record of this and we were told we would be charged for the lack of fuel. I am unsatisfied with the whole experience of your company.5.6 Okay
Nov. 2017
Pros:
Fuel economy CleanlinessCons:
Did not get the vehicle I ordered and had to put up with my husband complaining the whole trip about the car. What I paid was more than the hatch that I received but no refund. Quite a bit of damage on the vehicle.Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
14 locations in Sydney
Locations in Sydney
Filters
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Dollar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
6 locations in Sydney
from $95/dayLocations in Sydney
10/209 Harris St
+61 1800 501 934
191 Willam St
+61 130 367 227
95 Riley St/of 65 William
+61 1800 501 934
Corner Bourke & Gardeners Rd
+61 2 9699 9555
Keith Smith Ave
+61 1800 501 934
Sydney Intl Ap
+61 2 9582 1722
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keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
6 locations in Sydney
from $72/dayLocations in Sydney
1053 Bourke Street
+61 283 742 950
320 Harris St, Inside Secure Car Park,entry Off Allen St On Lg Level
+61 282 559 050
Mercure Hotel / 818-820 George St
+61 282 559 050
Terminal 1 building - Airport Drive, Mascot
61 2 92079400
Filters
No reviews available
Red Spot
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
5 locations in Sydney
Locations in Sydney
38 College St
+61 293 568 333
Ground Floor Terminal 2
+61 293 527 466
Holiday Inn Hotel
+61 293 568 333
Filters
No reviews available
Atlas Choice
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
3 locations in Sydney
Locations in Sydney
215 O'Riordan Street
1800 808 122
7 Campbell St
+61 294 393 902
74 Edinburgh Street
1800 808 122
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No reviews available
JUCY
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
3 locations in Sydney
from $47/dayLocations in Sydney
Sydney airport
+61 1800 150 850
Filters
No reviews available
Prestige Rentals
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
3 locations in Sydney
Locations in Sydney
3 Haran St Mascot
+61 414 000 111
4 Lachlan St
+61 414 000 111
45 Bowman Street
+61 414 000 111
Filters
No reviews available
Atlas Car & Truck Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Sydney
from $19/dayLocations in Sydney
74 Edinburgh Street
1800 808 122
Filters
No reviews available
FlexWays
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Sydney
from $72/dayLocations in Sydney
Filters
No reviews available
KEA Campervan rental-AU
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Sydney
Locations in Sydney
Filters
No reviews available
National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Sydney
Locations in Sydney
Ground Level Car Park
+61 2 8303 2282
Terminal Building
+61 2 8303 2282
Filters
No reviews available
Simba Car Hire
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Sydney
from $172/dayLocations in Sydney
219 Botany Rd, Waterloo NSW , Australia
+61 2 8005 6696
Sydney Airport - Shuttle Service
+61 2 8005 6696
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No reviews available
Abaa Car Rentals
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Sydney
Locations in Sydney
Filters
No reviews available
AeroDrive
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Sydney
from $12/dayLocations in Sydney
Serviced By Redspot
+61 8335 4700
Filters
No reviews available
Alpha
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Sydney
from $36/dayLocations in Sydney
Filters
No reviews available
CarHood
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Sydney
from $17/dayLocations in Sydney
Serviced By Redspot
+61 1300 466 663
Filters
No reviews available
Eagle Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Sydney
Locations in Sydney
Filters
No reviews available
Move Mee
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Sydney
Locations in Sydney
Holiday Inn Sydney Airport, Corner of O'Riordan Street & Bourke Rd
+61 134733
Filters
No reviews available
No Birds
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Sydney
from $45/dayLocations in Sydney
180 William St
+61 293 603 622
Filters
No reviews available
Most popular agency | Sixt |
---|---|
Most popular car type | Intermediate |
Average price | $68/day |
Good deal | $53/day |