Book Europcar car hires in Sydney

Cons: The hours on the website was wrong, was not specified that both a licence and a passport would be required. Hideen fees.

Not getting what I booked for

Cons: After my extra effort to email and chat with your customer service and was assured that I would get the car I booked, I still received something not suitable and different to what I booked. My subsequent complaint fell on deaf ears as well.

At drop off they tried to charge me for previous damage

Cons: At the Sydney drop off they tried to charge me for previous damage. They wouldn't resolve it, so I cancelled the second rental in Cairns with them. I took video when I picked up and dropped off the car , and I told them I had the video. So far they haven't tried billing me for the damage. I recommend you us a more reputable company.

Pros: Convenient pickup location near arrivals Friendly and helpful staff Dropoff was quick and easy once we had descended into the depths of the underground car park (Pullman Hotel in central Sydney) Car was clean and mobile - although small even after our upgrade

Cons: Very slow pickup - took over half an hour to complete paperwork although there was no queue. For us, it was a big comparison with Launceston (Tasmania) Europcar where we had rented the week before and where pickup was almost instantaneous (to be fair, Launceston is a much smaller airport). Price increased more than expected over original booking - 30% (of total car price) extra charge was applied for picking up at Sydney airport.