Los Angeles Car Hire

Cons: Poor service. Rep did not explain much, including that they would take out a $150 security deposit. She sold me on returning the car empty because gas was cheaper. Then when I returned the car they asked why it wasn't full. Said I didn't have the return empty option and took $120 of my security deposit. I think the rep was more interested to go on her break then finishing my contract.

Cons: The customer service was very poor and lack of professional service.

Cons: I got to the location at midnight to find 2 employees trying to assist 45 customers. They aren't at fault as I'm sure they would like to have additional employees also so every person they encounter isn't annoyed. When I returned the car they were so backed up cars were so backed up it took 15 minutes to get into the lot and I almost missed my flight.

Cons: The shuttle didn't come - they didn't answer the phone at the call center to even explain what was going on ?

Cons: Everything about it. After waiting 40 minutes under the Purple sign in LAX, I decided to take HERTZ shuttle and I should have done that 20 minutes earlier. It is after all a winter evening.... I called customer service numerous time and at all time, I got the automated answer and yet, I was naive enough to wait 25 during one of those calls.

Cons: They make up for the cheap cars on their fuel scam and it was nearly impossible to talk to a person on the phone and get problems solved. Our flight out was cancelled due to weather, and we were on hold for like 20-30 minutes waiting for a rep. Once we got to talk to someone, she did not have any authority to make a new reservation for a new day-long local rental or at least waive the drop-off or extension fee (which we had already paid for daily*3) for adding another day onto our original agreement. The car had some like goop in the cup holder - maybe it was a cleanser?? It also felt wobbly when I drove, but it may have just been the car and not a lack of maintenance.

Cons: The pick up experience was HORRIBLE! We booked a luxury vehicle.. on arrival to the facility, there were no cars available. Other customers were just taking whatever car came up as they had been waiting for over an hour. So we had to do the same. The staff was overwhelmed and just because they were understated and not enough vehicles. Seems the company takes bookings even when they don't have proper inventory on hand! VERY VERY poor. We had to go change our car at a different location wasting half a day of our trip to LA. Wont use FOX again!

Cons: I booked a luxury car 2 weeks befor on arrival they charge me for it in the front counter and after went to pickup the car they said don't have luxury car they will offer me lower version. At that time there was a 2 customers with the same issue and the manager didn't care.

Cons: Terrible ! The lady in LA office want to double sell the insurance which already included in the reservation, which makes us cannot accept ! And it was very late in night, she would not offer us other options, only ask us to pay or leave, we are very tired and have to change to other car rental company, Lucky, 1 hours later we rent a SUV with insurance included which is much better price than from FOX for a full size car. My friend felt very disappoint with FOX !

Cons: Upon returning, it was unclear as to where to drop off the car, and unclear as to where to catch the airport shuttle.

Cons: Long wait to get car, think it took about 45 minutes before making it to the counter. Once there the price ended up being about twice what I was quoted for a one week rental. Car itself was fine, but not worth the price, since I could have gotten it much cheaper through another provider if I would have know the final cost. Needless to say, won't be using Payless again.

Cons: interior dirty, Slow drop off. Slow transport to airport.

Cons: I thought I was renting a car for $200, only to realize AFTER I left with the car that the charge was over $600 because the guy assisting me was so chatty, I had no chance at reading what I was signing. This is ridiculous and definitely not worth it. I wish I would have used Uber all week.

Cons: There was only one rep at the counter and at least 20 people waiting in line.

Cons: Shuttle wait times were long

Cons: rate on Internet was booked at about 800$, came to a total of about 1400$. So disappointed!!! And I already had subscribed to the Alliance insurance at booking time.

Cons: I never got to rent the car. The line of people waiting was too long, and only one person behind the desk working very slow.

Cons: Incompetent slow counter staff, and only one person on duty, dragged out the pickup process beyond comprehension. But once again, what should you expect when you pay less?

Cons: They forced on me buying a full tank even if I explicitly told them I didn't want it, because "it was part of the deal" -- except the fact that then I reread the coupon I had and it was not like that. My car had a missing parcel shelf.

Cons: Car smelled bad from cigarette smoke and the return to the airport was very slow

Cons: Very slow old check in procedure. Poor customer service. Didn't disclose that they run a credit report if you use a debit card.

Cons: Charged us over $200 extra over the quoted price!

Cons: See notes

Cons: Attempts to rip customers off

Cons: Vehicle seating very uncomfortable

Cons: I collected the car, and the man at the desk had added $110 dollars worth of added extras without asking me. I spoke to customer service and they told me i'd have to go back, when I did so the woman was rude and disrespectful. She told me the manager could fix this problem but he doesn't want to, and told me I 'gotta do what i gotta do' in reference to complaining to my credit card company. She went on to tell me the added extras were actually compulsory under Californian law because I have an English accent. Finally when I thought there was resolution after making some fuss and noise, they closed the booking and reopened a new one with an inflated day rate and all of the extras added again, and also changed the drop off point to a different location. The worst service I have ever had.

Cons: The pick up was a complete disaster. Most of the kiosks didnt work. There were over 200 people waiting in line to pick up their rentals.

Cons: Prepaid order was canceled by the rental and and a new agreement setup at the location. Not only was this more expensive, they put an additional $200 hold on my debit card. When we noticed, we called Hertz customer care. They didn't know how to address the issue and we were hung up on multiple times. When we called the location there was no answer. Kind of ruined our tightly budgeted vacation. I'll never use Hertz again.

Cons: THey didnt have my car in Westwood so I had to go to LAX for pickup. Lines were very long. It took me 2 hours to get my car then when I finally got it the top of the hood in the back was broken off so I had to get back in line another 45 minutes to get another car. There was no compensation, reduce rental fee and or coupon for next rental. At this time I will not use Hertz again.

Cons: The employee Nevada from Hertz of Studio City was REALLY RUDE with me. She didn't help me at all. She was very aggressive and disrespectful.

Cons: The car had stuff left in it like a cell phone and sun glasses; poorly cleaned. The car did not have bluetooth; EVERY rental car should have it.

Cons: When I came to pick up a rent a car attendant found my reservation and ran my credit card and took my driver license info. Then he informs me that he has NO CARS were AVAILABLE. I was told that something may or may not become available in 2+ hours. Why run my credit card if you know full well you have no cars available I wondered??? Offered me no alternatives and did not even try to help me out. I just got a "sorry, nothing we can do for you..." At a very least they could have called me ahead of time telling me that they had nothing available for me to rent, so I would not waste my time. But no, they really don’t care. I got lucky; my friend bailed me out, just because he happened to be in town that day. Otherwise I would have been stranded. It was like the Seinfeld episode(reservation): There is two parts to reservations; Taking it and honoring it. You guys are good at taking reservations; however the most important part is honoring it....

Cons: -nothing!

Cons: Made our reservation for a car at LAX. Finally got to Hertz, long wait. Reservation was not at that location. Great, wait in 3 lines. Talk with 3 people. Reservation was for just over $300, first time they told me $1000 for same car, then $600, finally just under $400, I went with that. Pain in the butt, Hertz won't see me again.

Cons: A lot of hidden costs that were not shown during the booking process with Kayak. The price went double from the booking to the actual rental.

Cons: When I realized I needed to extend my rental they bilked me for nearly twice the original daily rate. Customer service was friendly and seems to try to find a better rate but that sort of duplicitous practice in a business disgusts me and I won't rent there again

Cons: too long of waits for every thing

Cons: Paid for car rental via kayak in full. Waited for 45 minutes to vetserved. Told representative at desk I did not want any extras. I questioned the accepted personal insurance and was told it was included in the voucher. I repeated I did not want any extras and he said it was included so no problem. Went to collect car which wasn't there. Had to go back to desk and finally after another 15 minutes got keys to another car. Rental went OK. Returned car and questioned the fees but was told all included and no extra charges. Upon returning home card had been charged £160. Had to call budget and now they are investigating which will take them 10-15 days. Won't use budget again after blatantly being lied to!

Cons: I did a reservation online for a "compact" and when i arrived they told me that there was not compact available so they charged 12 dollars for the upgrade to a "economy".In my reservation the total cost was around 40 dollars but after all i paid almost 120 dollars. BUDGED did not respect the price that they give you onlne. It was really expensive just for one day that i had the car. RESPECT THE PRICES THAT YOU GIVE ONLINE!!!!! And fill up the tamk if you do not want to pay almost 10 dollars per galon.

Cons: I was on vacation in LA. I rented a car on Kayak to get back to San Francisco. I reserved the car, and paid for the extra allianz insurance. After I got the confirmation mail from Budget, I called them to double check. They said everything is ok. When I got the Budget office in LAX, they said they couldn't confirm my drivers license ( I have a California license and Turkish license, furthermore I rented a car with Enterprise two days prior to this one, and I rent cars in San Francisco all the time) Officers were rude, she said take it or leave it. When I asked total estimated cost, she said they only can tell after I got the car. This was my firs Kayak experience and what I have now is; -Terrible customer service with no help from both Kayak and Budget -Around $30 Uber cost to LAX and getting back to downtown. -All my plans were cancelled, I ended up in a bus back to San Francisco -I paid $18 to Allianz insurance for a car, which I couldn't even rent.

Cons: They took double the money for insurance Althought i didnt want the insurance but they make me take the insurance double the price, i paid 2700 dollar

Cons: Budget charged us additional 215.19 USD without telling us why after return.

Cons: I got a $300 cheaper quote over the phone than I got at the counter! Even after various discounts it was more expensive than the price quoted over the phone!

Cons: Location was tough to find.

Cons: It took 40 minutes to get the car at pickup, frustrating way to start trip. System to call and see which cars available seemed so inefficient.

Cons: Hidden up charge for satellite radio that wasn't mentioned upfront at the counter.

Cons: Very slow service. They gave us the wrong car that some other couple had already claimed. We had to go back to counter and get another. We had to wait to have it cleaned.

Cons: Car was a bit bigger (and less fuel efficient) than I expected when booking.

Cons: A frustrating experience all around. To have to wait for 2h for a reservation and then to have to return because they still didn't have my car available is a little ridiculous. Felt like the whole operation was poorly run.

Cons: Drop-off attendant could have been a bit more personable & we didn't appreciate the shuttle pulling away as we walked up to the bus. However, another shuttle arrived in a fairly timely manner.

Cons: The side mirrors had heavy water stains making it very difficult to see, especially at night. I had to go into the office to speak with an agent when returning the vehicle, for some reason (which was never explained to me). This led to a delay in getting to the terminal.

Cons: I had to RUN through the airport and was very stressed due to having to wait 40 minutes for a shuttle from the Westin (where the site is located) to the airport. During peak travel times (this was 3:30 on a Friday) the wait should be no longer than 15 minutes. Get another shuttle!

Cons: Ridiculous pick-up process regarding insurance, almost left

Cons: They don't tell u the rental car is in hotel and u need to take hotel shuttle; shuttle wait was very long - terrible; they say every 15 min but it was 45 min to an hour The car did not have blue tooth speaker

Cons: The worst part was the shuttle. It was not clear when I booked the car that I would need to take a shuttle to the Westin. The Westin shuttle was not running very often and we waited quite a while (and considered a cab). But the return worked out and the shuttle was just arriving as we were.

Cons: They wanted my entire policy info, $400 deposit for not having a credit card, and they ask for finger prints

Cons: at the moment of drive off came casually a sheet of extra fees to initial, one of which was $250 for dog hair cleanup... for a car that already came with stains on the seats. mine is a short haired service dog who doesn't make much of a mess at all and i'm quite sure that, at most, the crew would run a vacuum over the seats. also charged was $30 for gas when i returned the vehicle with more gas than was in it at start. so watch out: your $70 rental will be $350 by the time they're done assessing. go somewhere else.

Cons: When I made reservation a month earlier they were located at 4 points hotel. Now they're at the Westin. Caused me much confusion.

Cons: Westin shuttle bus is their shuttle and it seemed more like every 30 minutes versus every 15 minutes.

Cons: We didn't know what shuttle to take - westen hotel

Cons: I rented an economic car for 35USD daily on Kayak website but when I actually picked up the car there was an extra 30USD for insurance that I didn't even had the option to select what type of insurance I wanted on the website but if I had gone to the more expensive ones on different websites I would have saved money since the pick up and drop off with AMPM is so inconvenient

Cons: The text message of instructions said to get off at the first stop which would be Lot C. But the driver of our shuttle said our first stop was the Cell Phone Wait Lot and that the 2nd stop would be Lot C, and was adamant they were different stops. Thankfully, I chose to ignore him, I stepped off the shuttle and recognized that the two were very close - virtually the same location - so we went with the former and our driver was there waiting for us, but this was confusing. Not AMPM's fault, but knowing the unreliability of shuttle drivers, maybe the text message of instructions could have been clearer, or included an image of a map. Speaking of the shuttle, we waited a good 15-20 minutes at the airport before the shuttle to our pick-up point arrived. One that was supposed to go to our destination did not stop at our waiting point. Another shuttle driver said that they were contracted by a different service, and that this skipping of the stop was not atypical. This led to us getting our car later than we'd have desired, and getting stuck in traffic. So again, not strictly AMPM's fault, but a hiccup that I'm guessing another company with its own shuttle (or that had a better run partnership w/the shuttle company) might have avoided. Finally, the Fiat car we ended up selecting had less-than-impressive acceleration, which would have been helpful in LA. Not AMPM's fault by any means - we could have chosen an Altima that was also present. But it might have been mentioned as we chose the pick-up.

Cons: Car should have been cleaner upon pick up.

Cons: I didn't like the charge of the deposit to my AmEx. It took about a week for a large deposit to fall off my account, even though it was returned that day. The staff was very quick to address it-- the computer failure, a bank holiday-- and even sent proof to help with a 'disputed' charge if it came to that. The company did everything that they could and went further to assist if needed (it wasn't).

Cons: The staff is always trying to sell you everything. Insurance, late fee (after 30mins late) and it's not cheap. The rental was 23$, the extra stuff made a total of 79$ very annoying if you ask me, since the itenerary says that all is included. Anyway, otherwise I couldn't take the car, so I paid it anyway.

Cons: The rental was clearly not cleaned between renters. There were reciepts, parking permits, and what looked like pet hair in the car.

Cons: You have to call from airport, take a shuttle to some lot, call from the lot, they eventually come get you. Didn't help with bags or anything. Was trying to refuse my service dog. When we got to the office insisted I show my insurance card or pay an additional 35 dollars. When I offered ways to confirm my insurance coverage it was all refused. Eventually dropped me off at the side of a road with bags and service dog! I walked in to the closest rental company. Horrible experience after a long trip.

Cons: Very rude customer service. Make sure everything is written because they don't hornored their own word. And becareful with the hidden charges such as additional fee to take you back to airport after you drop off the car.

Cons: We made the reservation on line and thought we had until noon to drop the car off. We ended up getting charged $20 late fee because we had picked it up a few hours early. I would have been fine with this if we had been notified up front. The whole drop off / pick up experience is very disorganized and unprofessional but probably the reason the rental is so much cheaper than the big guys.

Cons: I was told the car would cost me US$1200.00 but was finally handed a bill for US$2600.00. I returned the car clean with no damages and full tank! I am totally devastated!

Cons: 1 hour wait at Los Angeles standing with 30 people in an unmoving line with no explanation as to why.

Cons: Waited 45 minutes at airport for bus. Gave up, went to Avis instead.

Cons:

Cons: The Kayak reservation code only works with Thrifty's old booking system, so my reservation didn't actually go through. Luckily they had an extra car available and were really willing to work with me. The staff was very friendly. Pickup shuttles at the airport and Thrifty site were late...staff said they'd come about every 10-15 minutes and both waits were 20-25 minutes so factor that in when you're trying to catch a plane. And book through the Thrifty site rather than Kayak to avoid the extra time in the rental office.

Cons: Took almost 35 minutes to actually get the car after checkin, because they had no cars ready on the lot. So, everyone had to wait in a line outside until Thrifty washed a car and brought it out. A lot of unhappy customers that day.

Cons: Took forever to get through the pickup line (Hour? Hour and a half?) Seemed like staff started to go on break when our busload arrived. Had rented an economy car and when I went out to get my car, the only car left in the economy area had a dead battery. Had to track down someone for help. Turned out ok though as they quickly directed me to another type of car.

Cons: They were simply out of compact cars when we went outside after checking in at the counter. We went confused as to why there were no cars when we were just sent to this particular area to pick one out. We went back inside and were led back outside to the compact section where we were told we should just wait until the next car is available. I got my preferred compact car (Ford Focus). It had about 50k miles on it and the transmission did not smoothly shift into first gear. Instead every time you accelerated from a stop the car would shudder into gear. Awesome feeling for a 500 mile road trip that includes some sparsely populated areas.

Cons: The windshield washer tank was completely empty.

Cons: Would have chosen other vehicle within the class.

Cons: There was one MAJOR issue. After I was on the road for a while I stopped for a break. When I went to get back in, the sun happened to be shining at just the right angle to reveal vomit chunks on the carpet kind of hidden right below the drivers seat. I was too far into the drive to turn back so I had to live with this seat-mate for the rest of my 4 hour drive. It took herculean effort to not obsess over the vomit just a few feet away from my face. There was heavy car freshener smell so I assume the presence of vomit was known but mayhe they missed it with seat pulled forward and hiding it. Mistakes happen and I will rent with them again despite this being one of the grossest drives I've ever been on. I reported this when dropping off but Enterprise has yet to reach out to me.

Cons: We called two days before arriving to try and get upgraded to a bigger SUV and were told nothing was available . And then when we got to lot we were told they had all kinds of bigger cars we could upgrade to and were NOT told we would be charged like $30 for upgrading at lot. We have rented from Enterprise on more than one occasion and were unhappy this time and essentially felt tricked in to some of the hidden fees after we were told something else before we got there. In the future I will consider renting elsewhere as I dont like to play games when it comes to finding an appropriate size car.

Cons: The line to get our car after checking in. The quality of the vehicle, very basic jeep wth low tire pressure.

Cons: The car itself wasn't great (Hyundai Sante Fe), horrible pick-up, hard seats, etc. But great on gas mileage. Served its purpose.

Cons: N/A

Cons: Upon arrival at the airport, there was confusion as to which shuttle to take because the firefly name isn't advertised on any of the shuttle buses. Once at the rental center, there was only one attendant so checking in was a bit of a wait.

Cons: Dropping off uses the same alley as Thrifty and the buses which is always clogged up.

Cons: They did not honor the price quoted on the phone. I tried many times to reach customer service / billing, and they did not call back. In retrospect, I'd go with a name-brand rental company.

Cons: My initial quote was $66, when I got to rental company the estimated charges were $77. When I returned car, they charged my $93. I questioned the guy at the return and he said it was probably because I returned the car 2 hours early. This makes zero sense. When I questioned him either he said it's not his problem and he can't do anything, that if I wanted to do something about it I would have to go to counter and talk to them. Late for a flight, I did not have the time to do this. I don't think it is right to quote someone one price and charge something completely different

Cons: Insurance confusion. Airport shuttle wasn't clear.

Cons: They overcharged me and gave me the wrong rate and didn't point it out. There is no number to call to fix it. This company is terrible with cheap cars.

Cons: Staff at counter in LAX offer you a full tank at $2.85 a gallong. If you agree to it then it reflects as a $99 charge for fuel. $99 for a tank of gas I asked? Yes they said, on average full size SUV's carry 30+ gallons of fuel... BS! The vehicle I rented had a 20 gallon fuel capacity so that would have been almost $5 a gallon! Not cool

Cons: Customer service was very poor. All the people at the desks looked like they hated their jobs and barely spoke to me. The office was dark and dirty, and the drop/off pickup was behind the building in some dark alley. Not a pleasant experience. The car was also in horrible shape with body damage, and had not been thoroughly cleaned inside and out.

Cons: I had to take an airport metro bus to an empty parking lot off airport grounds. Then wait 10 mins for a ride to the rental agency. The process took about 5 phone calls and well over an hour. It was confusing, dangerous, and just plain bad. I will never use these guys again.

Cons: Nothing

Cons: Pickup took over an hour! Drop off also took 10 or 15 minutes.

Cons: Everything. Do not use this company. Complete nightmare.

Cons: The staff was not helpful at all. Would not recommend this place at all.

Cons: Got dropped off in an abandoned USPS parking lot. took 1.5 hrs to get car. took 1 hr to return car. missed flight.

Cons: Nothing was clear. We land in the airport and 145-2 hours to get to the rental pick up. Young kids crying because we have to go wait in a dark area of Los Angeles airport way off the map to get the shuttle ride. I was hung up on five times just trying to get a hold of an agent to find out where the heck to go. No one new or if they did they did not tell us. Finally we get the car and it stinks horribly and is beat up pretty bad but by 1045 at night last thing I wanted to do is wait any longer for a rental car. Now this is because our flight landed at 7pm Try to contact them again to request 1 hour later drop off and my wife gets hung up on twice. What a joke . Never again

Cons: Car smelled horrible, no airport shuttle for pick-up, long processing time, cars not ready (low gas, low transmission fluid, not cleaned).

Cons: They did not have a car ready for me when I arrived. I was an hour earlier than expected and they blamed me for showing up early. There were several others there in the same situation. It's a hole in the wall dive. You pick up your car in am alley. They said they could put me in one if I waited 30 min. They then attempted to give me a 4 door car that had been wrecked! Side swiped on both sides! The second car they attempted had one completely balled tire! After an hour and a half, and begging for a refund to go somewhere else, which they would NOT do because I didn't cancel 24 hours in advance! They gave me a car with manual windows and doors, like from the 80's! No key lock or anything. Worst experience I've ever had. Horrible service. Ghetto establishment. Completely un-professional.