Los Angeles car hire

Cons: I was charged 80$ for car insurance that I didn't use. I requested a refund and no one responded. I will never use this service again.

Cons: nothing Bad

Cons: We were initially quoted $38 for the rental and ended up paying $166.03

Cons: There was one MAJOR issue. After I was on the road for a while I stopped for a break. When I went to get back in, the sun happened to be shining at just the right angle to reveal vomit chunks on the carpet kind of hidden right below the drivers seat. I was too far into the drive to turn back so I had to live with this seat-mate for the rest of my 4 hour drive. It took herculean effort to not obsess over the vomit just a few feet away from my face. There was heavy car freshener smell so I assume the presence of vomit was known but mayhe they missed it with seat pulled forward and hiding it. Mistakes happen and I will rent with them again despite this being one of the grossest drives I've ever been on. I reported this when dropping off but Enterprise has yet to reach out to me.

Cons: Terrible car.

Cons: I was told the car would cost me US$1200.00 but was finally handed a bill for US$2600.00. I returned the car clean with no damages and full tank! I am totally devastated!

Cons: The line to pick up the car took a little longer than I'd have liked, and my car wasn't full when I picked it up. They did, however, upgrade me immediately afterward to make up for the inconvenience.

Cons: Insurance was far higher than rental cost and i was forced to buy third party liability insurance and some other related insurance that "always" goes with the third party liability as per them. The agent at the counter was not helpful much and seemed distracted with other matters.

Cons: The bus took so much time (30 minutes) to come to the LAX international terminal and was crowded. The insurance was so expensive that what I paid overall was more than double the rental cost, and that was not well explained to me by the staff initially.

Cons: Taking a shuttle to another location.

Cons: Everything was great!!

Cons: The line to get the car was huge, out the door. Took almost a hour.

Cons: Nothing

Cons: We waited over 25 minutes for the shuttle to pick us up from Thrifty to take us back to LAX airport. By then, a large number of people had accumulated and the whole shuttle was packed. Took another 10 minutes to load everyone and their baggage on board. That is way too long. Meanwhile down the road I saw 4 Fox rental car shuttles come and go in the same amount of time

Cons: They forced on me buying a full tank even if I explicitly told them I didn't want it, because "it was part of the deal" -- except the fact that then I reread the coupon I had and it was not like that. My car had a missing parcel shelf.

Cons: Car smelled bad from cigarette smoke and the return to the airport was very slow

Cons: Very slow old check in procedure. Poor customer service. Didn't disclose that they run a credit report if you use a debit card.

Cons: Charged us over $200 extra over the quoted price!

Cons: See notes

Cons: Attempts to rip customers off

Cons: Vehicle seating very uncomfortable

Cons: I collected the car, and the man at the desk had added $110 dollars worth of added extras without asking me. I spoke to customer service and they told me i'd have to go back, when I did so the woman was rude and disrespectful. She told me the manager could fix this problem but he doesn't want to, and told me I 'gotta do what i gotta do' in reference to complaining to my credit card company. She went on to tell me the added extras were actually compulsory under Californian law because I have an English accent. Finally when I thought there was resolution after making some fuss and noise, they closed the booking and reopened a new one with an inflated day rate and all of the extras added again, and also changed the drop off point to a different location. The worst service I have ever had.

Cons: I got a $300 cheaper quote over the phone than I got at the counter! Even after various discounts it was more expensive than the price quoted over the phone!

Cons: Location was tough to find.

Cons: It would have been nice to have had carts to move luggage, as I'm not sure al agents would be as helpful as the gentleman who assisted me.

Cons: Off-airport

Cons: Car no clean.

Cons: nothing

Cons: Just been charged £60 for what I don’t know. Returned the car got a chit saying I had zero to pay after the inspection and fuel check. No email explaining what the charge was for. Also car was in poor condition. Rear parcel shed missing so our luggage was permanently on display.

Cons: Pickup from lax was a disaster and took over an hour and a half. No shuttle buses, enormous lines, and car wasn't ready on time

Cons: The wait was insane. And when I returned my car, it turned out not to be in the system so I had to go back inside and wait on line for drop off, too.

Cons: They try to up sell you on so many things that you end up paying significantly more than advertised eventhough you decline many of the options. Really wish they would be more transparent on pricing given that I paid twice what I expected to pay! Would definitely recommend going with a different company...

Cons: -

Cons: I was in shock my estimate reservation price doubled at the rental car office. At that point, I cannot do anything. I am traveling, I am in new city, I need a car. I only could do is shut up and pay the price. I think it's very VERY wrong to rip off people that way. I can understand some amount increase but DOUBLED?! It's ridiculous! I don't know other rental car business but never NEVER to Hertz!

Cons: They gave us a car without cruise control and lack of power

Cons: it took for ever -- and the only reason they make you wait in line is to try and convince you to pay more for a bigger car, take insurance you don't need, and swindle you on their fueling package

Cons: Arrived at 10:00 PM. Had to wait nearly 2 hours in a line at the Hertz facility with 26 stations and only 2 people checking in a continual line of nearly 40 people. Each rental transaction took about as much time as I took to lease my personal car. There were several other Hertz personnel walking among the facility but no one seemed to be willing to assist anyone. When it was finally my time to check in and I registered a complaint about the wait the Hertz rep told me to return to the line because he was taking a break leaving only 1 Hertz Agent to handle all of the people.

Cons: Hidden fees, regardless of the prepaid offer.

Cons: Shuttle dropped us off 200 yards past our airline

Cons: Would be nice to have information about with was gas the car is running - we have to check on the internet to know what to tank. I did not see it in the description.

Cons: Took about 2 hrs from the time I got off the shuttle to the time I got in car and drove off.

Cons: The pick up point was understaffed and it took us almost an hour to get our vehicle

Cons: Worst experience ever!!

Cons: A lot of hidden costs that were not shown during the booking process with Kayak. The price went double from the booking to the actual rental.

Cons: When I realized I needed to extend my rental they bilked me for nearly twice the original daily rate. Customer service was friendly and seems to try to find a better rate but that sort of duplicitous practice in a business disgusts me and I won't rent there again

Cons: too long of waits for every thing

Cons: Paid for car rental via kayak in full. Waited for 45 minutes to vetserved. Told representative at desk I did not want any extras. I questioned the accepted personal insurance and was told it was included in the voucher. I repeated I did not want any extras and he said it was included so no problem. Went to collect car which wasn't there. Had to go back to desk and finally after another 15 minutes got keys to another car. Rental went OK. Returned car and questioned the fees but was told all included and no extra charges. Upon returning home card had been charged £160. Had to call budget and now they are investigating which will take them 10-15 days. Won't use budget again after blatantly being lied to!

Cons: I did a reservation online for a "compact" and when i arrived they told me that there was not compact available so they charged 12 dollars for the upgrade to a "economy".In my reservation the total cost was around 40 dollars but after all i paid almost 120 dollars. BUDGED did not respect the price that they give you onlne. It was really expensive just for one day that i had the car. RESPECT THE PRICES THAT YOU GIVE ONLINE!!!!! And fill up the tamk if you do not want to pay almost 10 dollars per galon.

Cons: Upon returning, it was unclear as to where to drop off the car, and unclear as to where to catch the airport shuttle.

Cons: Long wait to get car, think it took about 45 minutes before making it to the counter. Once there the price ended up being about twice what I was quoted for a one week rental. Car itself was fine, but not worth the price, since I could have gotten it much cheaper through another provider if I would have know the final cost. Needless to say, won't be using Payless again.

Cons: interior dirty, Slow drop off. Slow transport to airport.

Cons: I thought I was renting a car for $200, only to realize AFTER I left with the car that the charge was over $600 because the guy assisting me was so chatty, I had no chance at reading what I was signing. This is ridiculous and definitely not worth it. I wish I would have used Uber all week.

Cons: There was only one rep at the counter and at least 20 people waiting in line.

Cons: Shuttle wait times were long

Cons: rate on Internet was booked at about 800$, came to a total of about 1400$. So disappointed!!! And I already had subscribed to the Alliance insurance at booking time.

Cons: I never got to rent the car. The line of people waiting was too long, and only one person behind the desk working very slow.

Cons: Flight was delayed. called Payless. they told me that they would only hold car for three hours after original arrival time and that they were sold out after that. They offered no alternative for a situation beyond my control. Won't rent from them again.

Cons: Poor service. Rep did not explain much, including that they would take out a $150 security deposit. She sold me on returning the car empty because gas was cheaper. Then when I returned the car they asked why it wasn't full. Said I didn't have the return empty option and took $120 of my security deposit. I think the rep was more interested to go on her break then finishing my contract.

Cons: The customer service was very poor and lack of professional service.

Cons: I got to the location at midnight to find 2 employees trying to assist 45 customers. They aren't at fault as I'm sure they would like to have additional employees also so every person they encounter isn't annoyed. When I returned the car they were so backed up cars were so backed up it took 15 minutes to get into the lot and I almost missed my flight.

Cons: The shuttle didn't come - they didn't answer the phone at the call center to even explain what was going on ?

Cons: Everything about it. After waiting 40 minutes under the Purple sign in LAX, I decided to take HERTZ shuttle and I should have done that 20 minutes earlier. It is after all a winter evening.... I called customer service numerous time and at all time, I got the automated answer and yet, I was naive enough to wait 25 during one of those calls.

Cons: They make up for the cheap cars on their fuel scam and it was nearly impossible to talk to a person on the phone and get problems solved. Our flight out was cancelled due to weather, and we were on hold for like 20-30 minutes waiting for a rep. Once we got to talk to someone, she did not have any authority to make a new reservation for a new day-long local rental or at least waive the drop-off or extension fee (which we had already paid for daily*3) for adding another day onto our original agreement. The car had some like goop in the cup holder - maybe it was a cleanser?? It also felt wobbly when I drove, but it may have just been the car and not a lack of maintenance.

Cons: The pick up experience was HORRIBLE! We booked a luxury vehicle.. on arrival to the facility, there were no cars available. Other customers were just taking whatever car came up as they had been waiting for over an hour. So we had to do the same. The staff was overwhelmed and just because they were understated and not enough vehicles. Seems the company takes bookings even when they don't have proper inventory on hand! VERY VERY poor. We had to go change our car at a different location wasting half a day of our trip to LA. Wont use FOX again!

Cons: I booked a luxury car 2 weeks befor on arrival they charge me for it in the front counter and after went to pickup the car they said don't have luxury car they will offer me lower version. At that time there was a 2 customers with the same issue and the manager didn't care.

Cons: Terrible ! The lady in LA office want to double sell the insurance which already included in the reservation, which makes us cannot accept ! And it was very late in night, she would not offer us other options, only ask us to pay or leave, we are very tired and have to change to other car rental company, Lucky, 1 hours later we rent a SUV with insurance included which is much better price than from FOX for a full size car. My friend felt very disappoint with FOX !

Cons: Customer service was very poor. All the people at the desks looked like they hated their jobs and barely spoke to me. The office was dark and dirty, and the drop/off pickup was behind the building in some dark alley. Not a pleasant experience. The car was also in horrible shape with body damage, and had not been thoroughly cleaned inside and out.

Cons: It all starts when I landed at LAX. I looked around to find the rental place and saw a shuttle pickup. The thing is, when looking at the rental locations, Economy Rent a Car wasn't on any of them. Instead, I had to pay a taxi $21 to drive me 1.5 miles to the rental location. When I arrived the doors were locked, gate was closed, but the lights were on and there was a guy sitting at the counter. I tried to open the doors and the man at the counter waved me away. I shrugged at him and knocked on the door. This is when he started to pick his nose and stare at me blankly. I paid another cab to take me to Budget Rentals and enjoyed the rest of my trip...

Cons: Due to a flight delay, we were half an hours too late to pick up the car, since the pick up location closed at 3 pm!! In addition to rent another car with another, more pricey, company, I was charged a no show fee of $60.- . Should have read the small print... Very unhappy and disappointed.

Cons: Desk staff were barely civil. Worst customer experience.I have encountered.

Cons: The pick up experience was awful. Delay to get it then the manager insisted we pay another 53 for insurance despite me showing I had alternative insurance in place. He was very dogmatic actually refusing to rent and offering zero refund on the prepayment. Shortly after us the next customer had an even worse experience with fees and charge. Avoid this rental agency and Kayak please don’t include it in your comparisons and it’s not a like for like one and the

Cons: the rental company in LA was appalling and did not follow any rules. 7 of the 10 customers there left the office in disgust at the disorgenisation and rude attitude. THe demanded different rules for the care although none listed online when booking this. they refused without a substantial deposit (again not previously mentioned online) and when questioned they pointed to a sign on the wall indicating they did not need to serve any customer. I did not feel comfortable going ahead. They still took one day rent which is a scam. this should be refunded and if not, i will negative feedback about kayak and the car rental company in LA online

Cons: everything. the highlight was the teeth marks where an animal had chewed the interior.

Cons: Everything. It’s a scam

Cons: I had to take an airport metro bus to an empty parking lot off airport grounds. Then wait 10 mins for a ride to the rental agency. The process took about 5 phone calls and well over an hour. It was confusing, dangerous, and just plain bad. I will never use these guys again.

Cons: Nothing

Cons: I had to RUN through the airport and was very stressed due to having to wait 40 minutes for a shuttle from the Westin (where the site is located) to the airport. During peak travel times (this was 3:30 on a Friday) the wait should be no longer than 15 minutes. Get another shuttle!

Cons: Ridiculous pick-up process regarding insurance, almost left

Cons: They don't tell u the rental car is in hotel and u need to take hotel shuttle; shuttle wait was very long - terrible; they say every 15 min but it was 45 min to an hour The car did not have blue tooth speaker

Cons: The worst part was the shuttle. It was not clear when I booked the car that I would need to take a shuttle to the Westin. The Westin shuttle was not running very often and we waited quite a while (and considered a cab). But the return worked out and the shuttle was just arriving as we were.

Cons: I was lucky with the shuttle both times, but I can see that it can be a little stressful since it only runs every 30 minutes. Also, I had not realized that the rental offered only limited milage (150 miles/day). This was no problem for me this time, but one clearly needs to carefully read the fine print when renting from this company.

Cons: The service counter was rude and not friendly. Keep trying to sell the rental insurance. The car was dirty. Most likely this would be the first and last rental from this company.

Cons: They wanted my entire policy info, $400 deposit for not having a credit card, and they ask for finger prints

Cons: at the moment of drive off came casually a sheet of extra fees to initial, one of which was $250 for dog hair cleanup... for a car that already came with stains on the seats. mine is a short haired service dog who doesn't make much of a mess at all and i'm quite sure that, at most, the crew would run a vacuum over the seats. also charged was $30 for gas when i returned the vehicle with more gas than was in it at start. so watch out: your $70 rental will be $350 by the time they're done assessing. go somewhere else.

Cons: When I made reservation a month earlier they were located at 4 points hotel. Now they're at the Westin. Caused me much confusion.

Cons: I rented an economic car for 35USD daily on Kayak website but when I actually picked up the car there was an extra 30USD for insurance that I didn't even had the option to select what type of insurance I wanted on the website but if I had gone to the more expensive ones on different websites I would have saved money since the pick up and drop off with AMPM is so inconvenient

Cons: The text message of instructions said to get off at the first stop which would be Lot C. But the driver of our shuttle said our first stop was the Cell Phone Wait Lot and that the 2nd stop would be Lot C, and was adamant they were different stops. Thankfully, I chose to ignore him, I stepped off the shuttle and recognized that the two were very close - virtually the same location - so we went with the former and our driver was there waiting for us, but this was confusing. Not AMPM's fault, but knowing the unreliability of shuttle drivers, maybe the text message of instructions could have been clearer, or included an image of a map. Speaking of the shuttle, we waited a good 15-20 minutes at the airport before the shuttle to our pick-up point arrived. One that was supposed to go to our destination did not stop at our waiting point. Another shuttle driver said that they were contracted by a different service, and that this skipping of the stop was not atypical. This led to us getting our car later than we'd have desired, and getting stuck in traffic. So again, not strictly AMPM's fault, but a hiccup that I'm guessing another company with its own shuttle (or that had a better run partnership w/the shuttle company) might have avoided. Finally, the Fiat car we ended up selecting had less-than-impressive acceleration, which would have been helpful in LA. Not AMPM's fault by any means - we could have chosen an Altima that was also present. But it might have been mentioned as we chose the pick-up.

Cons: Car should have been cleaner upon pick up.

Cons: I didn't like the charge of the deposit to my AmEx. It took about a week for a large deposit to fall off my account, even though it was returned that day. The staff was very quick to address it-- the computer failure, a bank holiday-- and even sent proof to help with a 'disputed' charge if it came to that. The company did everything that they could and went further to assist if needed (it wasn't).

Cons: The staff is always trying to sell you everything. Insurance, late fee (after 30mins late) and it's not cheap. The rental was 23$, the extra stuff made a total of 79$ very annoying if you ask me, since the itenerary says that all is included. Anyway, otherwise I couldn't take the car, so I paid it anyway.

Cons: The rental was clearly not cleaned between renters. There were reciepts, parking permits, and what looked like pet hair in the car.

Cons: You have to call from airport, take a shuttle to some lot, call from the lot, they eventually come get you. Didn't help with bags or anything. Was trying to refuse my service dog. When we got to the office insisted I show my insurance card or pay an additional 35 dollars. When I offered ways to confirm my insurance coverage it was all refused. Eventually dropped me off at the side of a road with bags and service dog! I walked in to the closest rental company. Horrible experience after a long trip.

Cons: Very rude customer service. Make sure everything is written because they don't hornored their own word. And becareful with the hidden charges such as additional fee to take you back to airport after you drop off the car.

Cons: We made the reservation on line and thought we had until noon to drop the car off. We ended up getting charged $20 late fee because we had picked it up a few hours early. I would have been fine with this if we had been notified up front. The whole drop off / pick up experience is very disorganized and unprofessional but probably the reason the rental is so much cheaper than the big guys.

Cons: The tyoe of car promised wasn't given accurately. The whole pickupnpricess took almost 2 hours without proper apologyvfrom the manager. The vans had broken seatbelts and the bluetooth connection was broken for both vans we rented. Overall, the service was so poor I was so disappointed with what we were given.

Cons: I was not able to rent the car, because when I went to pick it up they told me my reservation was for 12pm and they only hold the car for 2 hours, even though my reservation said 4pm. They then said they could rent me a car but at a higher rate and I would have a $500 deposit, since I was renting near the airport and was a local resident instead of coming from the airport. I left and got a car through another rental adgency (Fox) they treated me great and were nice and accommodating

Cons: it was difficult to get to the pickup location. They did not have the small van I reserved and I was forced to take a 12 passenger van. The van had over 120,000 miles and the steering made the van wonder all over the road. I had to exchange the van because I thought it was dangerous but the van I received was almost as bad as the original. Never again!

Cons: I booked 8 personal cars, site presentation also eight passenger car, the car rental company, to our preparation is 15 people a big load buses, we also need to re-add money to re-insurance, than on the website to book your around $ 100 I am very satisfied.

Cons: It all started with no phone number after a certain time. Shuttle pick uo at airport was unorganized and I had to pay 25 dollars for a Taxi to take me to my car rental. When I was paying for my car the machine was acting up and the counter people instead of being apologetic they were laughing and joking around. When i received car no one went over car details. Over all very unprofessional and will never use them again!

Cons: Car rental insurance is far too expensive!

Cons: Requires 2 shuttles to get to office, shuttle never came, had to take a $25 taxi, refused to give any discount/refund. Will never rent with this company again

Cons: Location of the property was difficult to find. I arrived via Lyft. We passed by an abandoned office building with the address of the location. After driving down another street we located the office. After the initial greeting, I noticed there were no staff physically located on site to help us. The guests before me were placed in a station with an Ipad where they were put on Facetime with a staff member. After hearing their disputes with the changes to their initial contracts, I knew it wasn't going to be a simple transaction. The gentleman before me was asked to be charged an extra $300 since he didn't book directly through Ace for incidental purposes. He had adequate insurance and everything. It was my turn on the Ipad. Once the clerk confirmed my reservation number, they told me I didn't have unlimited miles. I reiterated the fact that it was included with my contract. The only thing they could offer was 100 miles/day. I am in the process of selling my home in Las Vegas which required me to make a quick trip into that town. Their next offer was 120 miles a day. Everything else was going to be an extra $.40 a mile. From a person who has to travel frequently, I prefer friendly, honest staff who can help me on my way through my journey. Once I realized this company was trying to find other ways to charge me beyond was I was originally promised, I decided to leave. I will never use Ace rental car again. I walked down the street and used Thrifty, which gave me an honest price, and honest answers.

Cons: + clear lack of indications on how to get the shuttle to reach the renting location + 2 hours and an half to finally get the car ! (everyone there was in that situation too...) because only one human and two remotes on Ipad to handle dozens of customers. + My Kayak insurance seemed not to work and I had to pay a way more expensive one in the end (+$100) what makes it exactly as expensive as If I rent it directly to Enterprise Rent A Car