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My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!
Very clean, very close to the airport, workers were nice. No fridge in room. Parking is not free.
Very nice place
Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.
Restaurant service and yelp promos very good
Parking is so expensive
I like being able to see air traffic at LAX, so that's a plus for me. Others may not like the noise, but I don't mind it at all. The Club lounge on the 15th floor serves a decent breakfast, with a variety of breads and cereals, pastries and muffins, fruit, yogurt/fruit/granola parfaits, oatmeal, and drinks. The hotel has a room service robot that delivers small items that you may have forgotten or run out of (toothpaste, etc.) Water pressure in the shower on my 4+ stays has been far less than impressive. I can't say I've had to dance around to get wet, but it's almost there. The mattress and pillows are a bit soft for my taste, but I know I prefer a firm mattress and extremely firm pillows. Service in the hotel bar was the worst I've ever had when I was there earlier this week. They took a while to take our order (I was with a colleague), then brought me the wrong drink. They delivered my order (an ever-so-complicated quesadilla) 20 minutes later, and my colleague was still waiting on his medium-rare hamburger 45 minutes after ordering it. We did speak with a manager, who indicated that some changes had been made just that day and that the staff was adjusting. I may give the bar another chance, but if it's as bad as my last experience, it will be exactly that - my last experience.
Everyone was super nice. The place was goregous
I liked the view the room was ok wasn't what I was expecting (received a king instead of a double queen) Staff was very friendly -Wasn't aware of parking so I was charged twice for going in and out -Have to pay for WiFi (Not Free) -Paid for club level wasn't able to access the club room for breakfast or the horderves with my key card -Extra $20 to get a double queen when it was offered during reservation but wasn't able to select figured since there was 3 guest it would give me double queen (said king or double queen) -Wasn't Well Informed on anything during check in -Left disappointed
Expensive Buffett breakfast. Expensive orange juice and coffee. Breakfast buffet tasted like it was out of a can. No selection for ala cartel for breakfast. No vegan selections. Extra charges for room service, 2 different charges. No bathtub/shower combo. Parking distance from hotel.
Booked on KAYAK mobile for $90 plus tax. Close to LAX - good for travelers spending the night. Check-in was efficient. Room was pretty big. Bed was comfortable. Seemed to be very clean. Stepped right onto the shuttle in the morning to go to LAX. The flipside of proximity to LAX is that you can hear jets taking off, although it wasn't loud enough to disturb me at all. It may have been bad luck, but I saw several hotels' shuttles come by twice or more before the Sheraton shuttle finally arrived to pick us up. Also the shuttle stalled out a couple of times on the way to the airport, leading to significant anxiety. Possibly may have also been just bad luck.
Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.
Very clean, comfortable rooms; pictures on Internet do not do the hotel justice; would definitely recommend this hotel for it's comfort and luxury. Food and drinks were excessively pricey.
Conveinient, good quality, friendly
The convenience and price
Stayed overnight before flying back to uk after touring Ca. Excellent accommodation, used gym and pool, good food, comfortable room and despite being close to airport little noise in room. Prompt service and no problems with shuttle to and from airport.
Location was just by lax, perfect view of aircraft taking off and landing, hertz rental desk with check-in desk, breakfast in bed Had to arrange connecting rooms setup for my daughter seperately on the day of check-in - would prefer to do this in advance with the online booking.
thy dont regard privacy :-@
Very comfortable hotel close to all transport. Excellent service in the dining rooms. Excellent buffet breakfast. Lack of Refrigerator/Mini Bar and Safe in rooms.
Location and the staff's are friendly. Seems the room didn't have much visitor, it's dusty. Also, the utility and slippers are not prepared in room.
car for hire lack of choices for eating, shopping, sights
location bathroom was poor
The staff were very polite and professional and were kind enough to offer a discounted rate for late checkout.
The room was gorgeous, the lighting and furniture was very sleek and modern. The room I was in also had a 60"+ Tv which made for a great way to catch the end of the Sunday night football game in solitude. The room and hotel are great. However there was a $250 deposit on the room, this wasn't an issue for me, though I can see this being an issue for travelers not being financially prepared.
Room was missing an iron
Staff was phenomenal. Very friendly and answered all of our questions. This was fromthe front desk to the cleaning ladies. Great place to stay. Our room was also one of the quietest that my wife and i have ever stayed in. The only negative was the construction but it's a remodel. Didn't hold that against them.
Every single person starting from the shuttle driver at the airport , to the hotel reception to room service staff were all more than friendly and accommodating. Being a frequent international traveler I spend a lot of time in hotels around the world and the staff at the concourse left a great impression and am sure to be staying when I am passing thru Los angeles. Thank you Very satisfied guest Michelle bennett
The gym has a nice view, and the shuttle was efficient. Small room.
The renovated room , with modern details. The type of window of the room 722 is old and doesn't match with the renovated room.
Location go LAX. Accommodated late check out. Overnight parking seemed a bit expensive. Cleaning staff came in multiple times with the do not disturb sign out.
The room was nicely updated. Hotel is under construction. The construction noise started at 8am. The staff was unable to compensate me because I booked the hotel through KAYAK.
The place was extremely nice and well done. The accommodations were comfortable and nice. I purposefully told the attendant I would be leaving early and my guest will be staying until check out. She said she would make a note and one was not made. So then my friend was harassed and accused and made to feel like a criminal when he tried to get in the room and the key did not work. His belongings were held hostage while he was interrogated.
Loved the view of planes. Need more handicap spots for parking. Bathroom a little adted
Long term parking is next door. Major construction of hotel going on. Met by Security on the way to our room- apparently it it had been trashed by the previous guest and not cleaned. Why would you check us into that room? Dark roast coffee only- most hotels offer a medium.
Juan in the bar was great. Got us food when we needed it and he was very pleasant, helpful and friendly. He should be commended for a job well done. He went out of his way to help us.
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
The reservation staff was extremely friendly and helpful. The staff in the restaurant,the bar and the coffee blade were rude and unfriendly. They acted like taking an order was such a task.
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
Having to pay $25 for valet parking.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
Comfort of bed . helpfulness of staff - ease of transportation to airport on initial stay - no mini bar in room
its 1990's décor needs a revamp. Showers are small and contained in the bath, amenities are squeeze bottles and a bar of soap. beers on tap, sports bar, junior suites are huge, pool is good in summer, gym is good, and its the right price.
This hotel is a mess......do not stay here.
Could not fault any of the services What bad points?
convenience shower...we stayed in two different rooms on two occasions and both times the shower did not fully come on and water poured out of the tap into the tub. I thought California had a water problem.
Convenience in getting & from LAX; comfortable; pleasant & efficient staff na
They did not serve nachos anymore in the bar (like last year) and the stella beer we ordered was finished. The waitress said this was because of a new management (Concerning the nachos).
Proxiimity to LAX; 24 hour shuttle difficulty with wifi; no breakfast
- we were surprised that we had to pay extra $12 for parking I dont remember if this is included in your website information. If not - it should be added. Question 4 we have chosen the hottel for it's rate and location - near the airport since we had early flight.
The pool. The breakfeast in the restaurant. I felt that the breakfeast price was too high. Also, they should have an option "children" on their breakfeast menu, as typically children will not eat much, and often it will simply be cereals.
nr the airport breakfast too basic
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
Nothing beside the breakfast
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Everthing Lack of power outlets near bed. But had a wonderful time
your "english"staff and all the architecture
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
The spa is very good and the heated pool. The brunch was also good.
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
The pool is nice The rooms are very very small, the treatment to the costumer is really bad. Not reccommended.
Staff helped us with the set up of a baby bed
Really great staff. Enjoyed the wine pairing and tasting menu at steak house.
The Wifi service
We liked the close proximity and convenience of the free shuttle to the airport terminal. The staff was courteous. The room and bathroom was clean. No noise. So all in all, this was a pleasant experience. We stayed at this hotel while we were in transit for another flight. As a result, the only thing thatvwe were looking for was a clean,quiet and cheap place ton stay by the airport. We had no other requirements: shopping, spa, swimming pool, etc... So, insight of that there was nothing negative to say about this hotel.
The front desk people were very polite and helpful. I stayed on the 4th floor and it was very noisy. Every noise from the hallway could be heard in the room. Also the TV turned itself off right in the middle of a program.
The honesty of the housekeeping staff was comendable. The safe was left open all day with valuables and money visable, and they remained untouched. The general dining room was extermely friiendly annd efficiennt. A little pricy for what it is.
My kids and I love our stay... Beds were comfortable. . staff was nice and friendly.. The restaurants were delicious.. Love the pool and jacuzzi.. We had a great time.
The room and restroom was very clean and the restaurant for breakfast very good Room is small
Clean, comfy beds and decent restaurants within. Room smaller than expected, especially the bathroom
Bed was very comfortable Door to balcony was not sealed, so there was noise and air leaking in.
Had to wait at airport for 35 minutes for shuttle to pick me up. Unacceptable!!
They called and made sure the crib we requested made it into the room. It was not there so they expedited it up to us.
I had classes up in Hollywood, but I didn't recognize the hotel names in that area. I chose this Westin, by the airport... and like always Westin was Excellent. Beds are very comfortable!
The beds are comfortable.
I am never disappointed by this hotel. Excellent!
I LOVE the beds! I just stayed one night, usually I cannot sleep well the first night in a new location....but in these beds I slept just like I was in my bed at home.
My room was not clean. A previous guests clothing was still in my room after checking in. Very disgusted by the lack of attention to detail
staff was nice and it was a good quality hotel self-parking was $50 a night and the mattress was waek
Usual Westin--nice facility, as expected. Good location if you need to be close to airport--but not too close to downtown LA or Hollywood... Unfortunately our bathroom had a strong cigarette smell in it, and when we asked to change rooms there wasn't a room available that wasn't facing LAX. They offered to freshen it up, but housekeeping didn't arrive until 10pm, and we'd already gone to bed so we sent them away
I have been staying here one night a week for a class I have on the weekends....the night at the Westin is my best night of sleep all week! Comfy beds.
Clean sleek hotel
The bed was comfotable The first room I entered had smoke oder though its a non smoking Hotel. They moved me to another room. The room size is small and could use some updating. My main disappointment was how long the shuttle takes to pick up from the airport and how long it took to get to the airport. thankfully I allowed an hour before my check in tome. It took 45 minutes from being in the lobby at 0630 to actually getting to the airport.
Location . Dirty windows , no tooth paste , and furniture was dusty
It was clean and comfortable. The toilet seat didn't work properly. Room 155. The food at the restaurant was not very good quality.
It's a relaxed atmosphere and very comfortable. The decor is really nice . Love the big trees all around it. The gym is a good size. The restaurant has pretty good food. I think all hotels should have a fridge and microwave these days to help with the cost of eating out, especially for families, and not be charged an extra 10.00 a day for them.
The pool area was very relaxing and comfortable The pricing for food and drink in the pool area was too high.
everything. except the elevators were broken. truly hurt me. both elevators probably won't effect your trip but it made mine difficult. besides the elevators, the parking is a bit far but okay. everything else is awesome.
close location to the universal studio The hotel did not know the special request we made to the booking.com. As we are four people we needed two queen beds but we were given one king bed for 4 for 2 nights. Very tight and unhappy about it.
The location to Universal studios
Convenient and rather well situated. I did not try the breakfast. THe hotel is very close to the highway, which is convenient when you leave the hotel but which makes it also a little bit noisy.
Location was the only great thing. Restaurant closes at 10pm. Front desk is not attentive. Key cards always locked out at night and I had to go and have them reprogrammed. Battery in remote died. I had to wait a good 10 minutes before anyone came out to the front desk. Actual room looked like it could have been a former set for a porno video or an old military bunker. Basically its an old hotel with new bed linens and flat screen TV's. The beds were overused and pretty much mush in the middle. The balcony shouldn't even be listed as an amenity as its so small you can barely sit and your view is of the parking lot or the freeway.
Perfect Hideaway with a view in the midle of Beverly Hills with great views.
Great food at its restaurant.
The hotel is in a nice area and is in walking distance to Rodeo Drive. It has amazing views from the bar/breakfast room, you can just see the Hollywood sign in the distance. There is free internet access and complimentary coffee in the bar all day. Didn't rate the breakfast, the only hot food was scrambled egg whites?! Certainly didn't expect an English breakfast but thought it would have been nice to have had bacon, eggs and pancakes with maple syrup. We had breakfast in the hotel the first morning and then went out to have a lovely USA breakfast the following mornings.
Nice location Well furnished and decorated. Pumbling issues NO HOT WATER. I was unable to take a warm shower before bed. In room movie system also had issues. Hotel and room look nice but they have some underlying infrastructure issues. Room was also noisy. Lots of road noise even on the 9th floor. no self parking available . Valet parking $40 for one night.
I reserved a room with two beds. When I checked in they said they didn't have any rooms available with two beds. They assigned us a room with a king size bed. I was very disappointed, my adult pregnant daughter was with me and I should have received what I reserved.
The location is wonderful with easy access to the beaches and BH, freeways. The only parking is valet which is now the norm in LA. The staff was exceedingly polite and helpful. I stayed at this hotel about two years ago. There seems to be a climate control issue in the room. I am pretty sure I stayed in the same room during both trips and don't know if it is an issue on other floors.
nice place, good view, quiet, good area for many things. none
Location is good and most staff is pleasant Manager very rude and pool is practically on the atreet
i only stayed one night on a long haul stop over was not there long enough
Style decor... very Hollywood Chic Loved the spa and wet rooms Checking out and valet was a long wait
Excelente hotel. Otima localizacao, muito proximo a Holywood e da Rodeo Drive. A simpatia de todos os funcionarios tambem merece destaque. Fizeram um upgrade do meu quarto, me colocando em um quarto muito grande com excelente vista pa holywood e beverly Hills.
Garden, convenient location, value for money, breakfast with fresh freuits and helpful/friendly staff Noisy heater
It was quiet and the hotel was pretty big and filled with alot of plants so it didn't feel like a long boring walk, it almost felt like I was in a nice park. I really don't have complaints
I loved all the foliage and fountains on the inside of the hotel! It was really neat. Bed was super comfy and clean! The shuttle to the airport is wonderful!
Cleanest Hotel I've EVER stayed in. Very efficient & friendly staff. Free breakfast was outstanding. Beautiful plants everywhere.
Unbeatable location Aging hotel
Front desk staff and shuttle bus drivers were friendly and looked to make your stay comfortable access to pool towels would have been great.
close to air port for a short overnight stay none
The room was COLD the whole time. Client service was great. No elevator so pick the main floor. Smell bad, cold, the sink was blocked. It was not relaxing at all. So it's a good choice if you just have to retire for a couple of hours.
The breakfast finished at 9am!!!!!
I waited for the shuttle to the airport for an hour. The shuttle didn't stop at the shuttle stop I was at. It went right past me.
Had some issues with flights, but the staff was helpful in insuring I had a room when I arrived. Location was convenient to lax. Appreciate the courtesy shuttle. It took a while for the shuttle to arrive, and while the problem may have been road construction, it would have made it less irritating to know that was the issue.
One of best travelodges I've stayed at. Old 1960s vintage facilities but a lot of attention to keeping clean and little garden areas that really make it a great place. If you want simple clean then that's the place for the money. Oh I forgot the pool in center of hotel was week kept. The dennys next door needs a better bar.
the comfort of the bed We got an upgrade but the room was tiny.
Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.
great room with great view facing the hills on 9th floor i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed
Beautiful room, helpful staff, comfortable bed. Needed to wear ear plugs as the road noise is quite loud.
It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.
Excellent service and great suite W views. Signage for gym directions needs to improve.
Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues. No comment
Great staff and great hotel, a little pricey for the size of the room but overall great stay Wifi was down with no notice, was on the phone with IT for over an hour
Great location, cool hip vibe Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.
Location, location, location Small room, expencive parking.
Very nice and clean. Great value and great location. Lower floors can be loud at night if there is an event in the restaurant.
The staff was extremely professional, courteous and helpful. One of the best experiences I have had traveling with a toddler.
Not a real Four Seasons and drab in many areas. Worn furniture
Everyone was very accommodating. Every staff member was friendly and helpful! We received directions from concierge staff as well as valet help! Room service saved us many times! The pool was perfect - the drink and meal service fabulous! The gym and spa were hidden gems! Don't miss the spa! Fighting the closet door, bathroom door and main door! Bathroom was very nice , but the shower water continually leaked to the floor because if the glass door design. Housekeeping got their daily service completed only one day. I started calling to tell them to service the room. One night they tried to service the room at 10 pm and continually knocked at 8 to do the same
I didn't enjoy that I had to pay for parking when I'm already staying at the hotel and paying for the room it's bullshit my bank account is now over drafted 100 dollars because of this
$28/day parking fees! This was not mentioned at time of booking. Reserved two rooms with two double beds in each, as our party consisted of two families of four. Was given two rooms with 1 king bed in each. Staff was rude and seemed annoyed that the reservations were booked via 3rd party. Rooms were on the small side and out dated. Very small pool and jacuzzi. Breakfast buffet is $24 for those interested.
The rooms were clean and comfortable. There was no late night snack bar.
Parking is outrageous, additional tax and no free wi-fi. Ridiculous!
Didn't know what it was. It was better then I thought. Nice staff. Nice place. Stay there again. Time and time again
Close to the airport, clean room, friendly staff, quiet, good dinner recommendations, shuttle was on schedule. We had to move into a 2nd room because the air conditioner wasn't working in the 1st. There was a $9.95 charge for the WIFI connection. The continental breakfast charge was too much ($19.00).
nice room. comfortable bed. everything worked Terrible pickup service at the airport. We waited a half hour for the shuttle, and finally I had to call the hotel to request a pickup. The other hotel shuttles passed by every 10-15 minutes.
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
Valet parking staff was rude
I love everything about this hotel ,great staff great view beautiful hotel
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Staff is friendly and effecient.
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
Very clean, staff was incredibly nice, free water bottles
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
The facility, staff and room were absolutely outstanding. Room was comfortable and patio with fireplace and jacuzzi was very inviting and good place to have breakfast. Spa was very exclusive and a premier experience. On-sight restaurant was also a treat with service staff, food and ambiance all scoring highest marks. Nothing. It was was wonderful stay.
Beautiful hotel with excellent service. Only issue was that the room functions (lights, temperature, contact with staff) all occur through the phone/computerized. The phone software was rebooting all night one evening. I was unable to change the temperature of our room or contact the staff over the phone. Other that this, the hotel was lovely. I would recommend it for adults only. Please see above.