Book NU Car car rentals at Los Angeles Airport

Reviews

Recent reviews

Traveller rating

Excellent

26

Good

12

Okay

9

Mediocre

15

Poor

0

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car was cleangreat experience

get the cargreat price

car availablecredit card

dirty carrental place

take a shuttlecar was dirty

liability insurancenever use

customer serviceshuttle from the airport

2.0

Too many obstaclesPros:I will not ever ever from themCons:They wanted my entire policy info, $400 deposit for not having a credit card, and they ask for finger printsReviewed 13 Oct. 2015

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2.0

Is this a real company?Pros:Literally nothingCons:I called them when I landed and I was informed that they did not have the car I reserved. I was told me they had arranged with Sixt car rental another car for me for the same price. The location that they sent me had already closed hours before so I had to take a cab to a different location. However, they did not have a car reserved for me and the only cars they have were double the price that I had agreed on. When trying to call NU, I was unable to speak with anyone. Just a very poor experience all around and I will never be using them again and will likely not be using Kayak if I can avoid it.Reviewed 11 Apr. 2016

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4.0

Cons:My agreement said unlimited miles. At the counted they told me it was 150 mile limit. They charged me an extra $75 for unlimited miles.Reviewed 28 Dec. 2020

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2.0

They had my flight information, but left me stranded.Cons:I had given my flight information along with my rental, but when I arrived at the rental car desk at the Westin, they had closed up for the night leaving me stranded in the middle of Los Angeles and desperately trying to find a car to get to where I was staying an hour away. I would recommend management do one of three things: 1) don't rent to anybody whose flight comes in after 9pm if you close up at 10pm, 2) keep the desk open for any confirmed rentals whose flights land after 9pm, or 3) if you must close at 10pm, notify any renters who were not able to get there before closing via email or text that they will not be able to pick up their rental and will be reimbursed, that way they can make other arrangements at the airport. It is much easier to get to another rental company from the airport than when you're already off the airport campus.Reviewed 20 Apr. 2018

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5.2

NU IS NOW FAST TRACKPros:NO MAJOR HASSLES. CAR DROVE FINE AFTER FOUL ODOR DISSIPATED FROM A/CCons:RUDE MANAGER AT WESTIN COUNTER PICKUP; $500 SECURITY DEPOSIT WAS TWICE WHAT HERTZ, AVIS OR EVEN HOTELS HOLD ON CREDIT CARDS; GAS WAS 3/4 FULL ON PICKUP, HARD TO JUDGE WHERE EXACTLY THE NEEDLE BELONGS UPON RETURN.Reviewed 4 May 2016

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6.0

Cons:too expensiveReviewed 26 May 2016

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9.6

Fast and friendlyPros:They were very friendly and easy to use.Cons:We didn't know what shuttle to take - westen hotelReviewed 30 Oct. 2015

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2.0

Would never use after our experience/non-experienceCons:They were closed at the time I had indicated I wanted to pick up the vehicle. Then, the next morning early I left them a message that we would be by to pick up the vehicle and I received no return call. We got there and they did not have the vehicle we requested or the equivalent (would hold the same number of passengers) for the same price. I attempted to call the corporate number to complain about it and had to leave a message because no one answered but did not receive a call back in a reasonable time frame even though I indicated the issue was urgent and gave them my cell number to call me. Repeated a couple of more times with no call back. In the end I told the guy at the rental counter that I wanted to cancel the reservation and he said he could not do that and that I needed to call the corporate number to do that. Called and left message and apparently they did finally call me back approximately 6 hours later but they did it from a blocked number so I did not pick it up. Called them back and got voicemail as I had all the previous times with my cell number, my confirmation number and a message about the issue and that I wanted the reservation cancelled. Have not received any call back. All I want from them is my money refunded.Reviewed 29 May 2018

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6.0

Long wait for airport transportationPros:Nice staff, easy to pickup.Cons:I had to RUN through the airport and was very stressed due to having to wait 40 minutes for a shuttle from the Westin (where the site is located) to the airport. During peak travel times (this was 3:30 on a Friday) the wait should be no longer than 15 minutes. Get another shuttle!Reviewed 23 Oct. 2015

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2.0

Pros:NothingCons:They need better customer service. They need to have more man power in order to handle the phones. They’re terrible. The rental place I have ever seen. They need to get it together. Who contacts a rental company through via email. People want service immediately not tomorrow.Reviewed 1 Mar. 2021

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2.0

Pros:Nothing, this company is a big scam.Cons:This company just needs to be shut down. We waited in line for two hours. We were definitely not the only people who were upset. Everyone in line and nearly everyone who got serviced were upset in varying levels. Extremely false advertising. On priceline they said no insurance but there they require you to pay our forfeit your unrefundable money. The wait was two hours but they have a two hour window to pick up the car.Reviewed 2 Mar. 2021

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9.6

Pros:Easy, quick shuttle to and from airport.Reviewed 30 Oct. 2020

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• How much does it cost to hire a car from NU Car at Los Angeles Airport?

  On average a hire car from NU Car at Los Angeles Airport costs $50 per day.

• What is the most popular hire car from NU Car at Los Angeles Airport?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked hire car type from NU Car at Los Angeles Airport.

• Where can I find NU Car hire cars at Los Angeles Airport?

  5400 West Century Boulevard is the closest NU Car hire car location to Los Angeles Airport. The telephone number for this location is +1 310 665 9025.

• Does NU Car offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?

  Yes