Book Hertz car rentals at Los Angeles Airport

Reviews

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Traveller rating

Excellent

24

Good

9

Okay

4

Mediocre

3

Poor

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car was cleanpick up and drop

pick up the carwrong location

rented a carcustomer service

car availablegreat experience

location was closednever rent

friendly staff

2.0

Cons:Cars are dirty and the company allows itReviewed 1 Dec. 2020

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2.0

No carPros:There was absolutely nothing pleseant about this experience. They're offices were far and staff unwilling to help. Price competitive but no carsCons:We didn't get the car. Took an uber for $30USD to the location. They had no car for us. Even tho it was booked. Rebooked directly with them over a payphone, we found few miles down the road, at another branch, went to the other branch, $20USD. No car there either. Walked the restoration of the way now ubered.Reviewed 6 Nov. 2016

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10.0

Pros:Choosing the car we wanted in the parking lotCons:The wait time to actually rent/get the car at the officeReviewed 19 Aug. 2020

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8.0

Pros:The staff was great. They made the process smooth and so easy.Cons:I know this wasn’t at the fault of Hertz, but the car smelled like stale smoke.Reviewed 27 Dec. 2020

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8.0

Cons:Pick up was given the wrong slot number and then had to go in and out of rental agency several times.Reviewed 24 Feb. 2021

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5.2

Pros:Not MuchCons:Arrived at 10:00 PM. Had to wait nearly 2 hours in a line at the Hertz facility with 26 stations and only 2 people checking in a continual line of nearly 40 people. Each rental transaction took about as much time as I took to lease my personal car. There were several other Hertz personnel walking among the facility but no one seemed to be willing to assist anyone. When it was finally my time to check in and I registered a complaint about the wait the Hertz rep told me to return to the line because he was taking a break leaving only 1 Hertz Agent to handle all of the people.Reviewed 21 Apr. 2017

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4.8

Pros:The staff was ok. They DID not do a walk around on the car and it had a couple of scratches. I tried to tell the lady when I left with it and she said it was noted down. The lady that assisted me with the car was on a personal call the whole time I was talking to her and she told me I had the "manager's special" and was not going to charge more for the insurance but did anyway.Cons:The car could have been a bit cleaner. I was over charged and I don't understand why. I tried to call and ask and I was on hold then someone hung up on meReviewed 17 Nov. 2020

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6.0

Pros:The car had eco mode.Cons:Pickup (no social distancing and a lot of people were coming from a risky area like the airport, while we weren't) and car cleanliness.Reviewed 24 Sep. 2020

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2.0

Pros:The welcoming committee, the guardsmen and the gentleman who offered us water upon exiting the gate.Cons:Our customer service interaction was horrible. Attempting to upsell is one thing, but intimidation to purchase additional auto insurance by undercutting both our private and additional insurance purchased with a company other than HERTZ, does not serve as fine quality client services for future business. Additionally, we initially opted to return the automobile with a full tank of gas instead at the $2.75 rate offered by HERTZ and was told we also need to provide the gas receipt when we return the car. If the tank is full, why would we need to provide a receipt? To a neophyte like ourselves, this experience was truly unnecessary.Reviewed 11 Oct. 2016

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10.0

Pros:Staff was very helpful and accommodating with easy check in and returnReviewed 17 Mar. 2021

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8.0

Cons:Pick up options from lax are poorReviewed 8 May 2021

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4.4

Don't Trust The KiosksPros:Nice car but it wasn't the one that I was told by the guy on the video monitor that I was getting.Cons:Talk to a real person. Via the guy on the monitor, I was promised a certain car to be found at an assigned spot. When I got to the assigned spot, it was a different car. I found out that I was given and upgrade and charged for it. I was never asked for my approval for an upgrade. Either Hertz doesn't know what they are doing or they try to sneak an upgrade charge on your bill. Even the lady at Hertz customer service said that I should to talk to a real person then use a kiosk. I will not use Hertz again. There are many other rental companies who I trust to be honest and will give me better service.Reviewed 5 Apr. 2017

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• How much does it cost to hire a car from Hertz at Los Angeles Airport?

  On average a hire car from Hertz at Los Angeles Airport costs $54 per day.

• What is the most popular hire car from Hertz at Los Angeles Airport?

  Compact (Toyota Corolla or similar) is the most frequently booked hire car type from Hertz at Los Angeles Airport.

• Where can I find Hertz hire cars at Los Angeles Airport?

  5855 W Century Blvd is the closest Hertz hire car location to Los Angeles Airport. The telephone number for this location is +1 310 645 7001.

• Does Hertz offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?

  Yes