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Book Hertz car hire

Driver's age: 25-65

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Hertz customer reviews

6.2
Okay10,000 verified ratings
Traveller rating:
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A
10.0 Wonderful
Loved the remote check in that allowed you to skip the counter and go right to the vehicle!!
R
6.0 Okay
Pick up truck rental was dirty both inside and out, windshield and back windows filthy, bed of truck had dirt, rocks, plastic utensils and metal objects, tire wheel wells dirty with dried mud, dash board low tire pressure cane on for the rear right tire. Hertz Clerk asked how was the truck rental and when I mentioned the above, her reply was okay. No care in the world or apology.
A
10.0 Wonderful
Goo
A
2.0 Poor
~ The first car I was given had a huge wad of used (yuk!) paper towels in the front as soon as I opened the door ~ It was full of leaves/tree debris on the floors ~ The back seats were lowered with more outside debris ~ The back passenger side door had a big clump of some sort of oily looking gunk (gross!) ~ The outside of the car was filthy ~ It didn't have a full tank of gas ~ This car was a big Jeep Wrangler even though I told the rep I was using the car for a formal wedding weekend, meaning getting in and out of the Jeep with high heels and a long formal dress would be difficult. ~ I asked to please give me a clean and more suitable vehicle ~ He did have the car cleaning tech take it to the back to clean it, but the gunk on the back door was still there as well as the filth in the backseat ~ I asked for another car ~ The second car I got, The Kia Niro, was nice to drive, however it too was DIRTY! ~ The outside and inside were both so dirty, I told the rep, so I had to wait (again), and even though the inside was vacuumed nicely, the outside of the car remained dirty and not washed ~ It took about half an hour AFTER my account was processed to just wait around while the cleaning attendant "cleaned" the cars
A
10.0 Wonderful
Good.
A
8.0 Very Good
Everything was good. The GPS connection wasn’t working. The final price of the rental, with a deposit return didn’t come yet.
C
10.0 Wonderful
Smooth rental experience! Car in good shape. Will use them again.
A
2.0 Poor
As it seems with most rental companies hertz counter reps seem to have been instructed to try and fool you into buying something that isn't mandatory by saying there are "additional taxes and fees". In this case I had declined all additional insurance since I carry my own automobile insurance and credit card CDW. The hertz desk then took 15 minutes of me standing there waiting for a car to be lined up and then said I owed $50 more dolllars for additional "taxes and fees", this turned out to be their LIS or liability insurance. I asked what the additional fee was and they said it was taxes and fees and did not explain it was liability insurance. I then checked later to find this out. I initially tried to connect with support but just got an AI agent that never connected me with anyone. Overall this left a bad taste in my mouth and showed Hertz is using same deceptive playbook as most rental car companies with hidden fees.
A
2.0 Poor
Will never use kayak or hertz again
A
2.0 Poor
Absolutely. That context makes the experience significantly more frustrating because you were already dealing with an exhausting travel situation. I’d include it without making it sound overly dramatic: This was our first time renting from this company, and we specifically chose them because a family member had recommended them. Unfortunately, our experience at the Honolulu Airport location was horrible. We reserved and paid for a toddler car seat with our rental. When we arrived, we were initially told that there was no car seat on our reservation. After showing the employee our confirmation proving that we had reserved one, we were then told that someone must have taken our car seat. We asked whether another car seat was available and were told they would get one for us. From that point, we were strung along for over an hour. We were repeatedly told it would only be a few more minutes, but no one ever brought us a car seat or gave us a clear answer about what was happening. What made this experience even more difficult was the circumstances we were already dealing with. We had just come from Kauai after experiencing a hurricane and being without power for several days. We were exhausted, traveling with our three young children, and simply trying to get safely to our next destination. We had specifically reserved a toddler car seat ahead of time because we needed to know that safe transportation would be available for our family when we arrived in Honolulu. Instead, after everything we had already been through, we spent more than an hour at the airport waiting for something we had reserved and paid for, only to ultimately leave without a rental car at all. When it became clear that they could not provide the car seat, we decided we needed to cancel the rental. We were then told that the employees at the location could not cancel our reservation and that we would have to call customer service ourselves. Despite the fact that they were unable to provide what we had reserved, they still attempted to charge us for the rental. Trying to cancel and receive a refund was just as frustrating. I was sent in circles and repeatedly connected to the local Honolulu Hertz phone number, where no one answered. At no point did I feel like anyone cared about the situation, took responsibility, or made a meaningful effort to make it right. What was most disappointing was the complete lack of concern or urgency from the people we dealt with. We understood that mistakes can happen and that equipment can become unavailable, but the way the situation was handled was unacceptable. Rather than being upfront with us, finding a solution, or taking responsibility for being unable to fulfill our reservation, we were repeatedly told to keep waiting and then left to deal with the cancellation and refund ourselves. It was an incredibly disappointing first experience, especially after choosing this company based on a family member's recommendation. After an already exhausting few days for our family, this was the last thing we needed. Based on the way this situation was handled, I would not rent from them again and would not recommend them to others.

Hertz car hire prices in Australia

These are the best prices for 25 Sep - 2 Oct.
Suzuki Swift car
Suzuki Swift
or similar Small
2
2
4-5
$37/day
View Deal
Toyota Corolla car
Toyota Corolla
or similar Small
4
2
4-5
$39/day
View Deal
Hyundai i30 car
Hyundai i30
or similar Medium
5
3
4-5
$45/day
View Deal
Suzuki Jimny car
Suzuki Jimny
or similar Medium
5
3
2-3
$49/day
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Toyota Camry car
Toyota Camry
or similar Large
5
2
4-5
$47/day
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Mazda CX-3 car
Mazda CX-3
or similar SUV
2
2
4-5
$40/day
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Toyota Fortuner car
Toyota Fortuner
or similar SUV
5
2
4-5
$79/day
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Kia Carnival car
Kia Carnival
or similar Van
5
2
4-5
$93/day
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Toyota Hilux car
Toyota Hilux
or similar Pickup truck
5
3
2/4
$70/day
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Audi Q3 car
Audi Q3
or similar SUV
5
5
4-5
$72/day
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Toyota Yaris Cross car
Toyota Yaris Cross
or similar SUV
4
2
4-5
$40/day
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Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$42/day
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Mazda CX-5 car
Mazda CX-5
or similar SUV
5
3
4-5
$48/day
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Class Commercial Truck car
Class Commercial Truck
or similar Commercial
5
3
2/4
$60/day
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Class Standard SUV car
Class Standard SUV
or similar SUV
5
3
4-5
$63/day
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Toyota Highlander car
Toyota Highlander
or similar Medium
5
3
4-5
$77/day
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Class Special Pickup Truck car
Class Special Pickup Truck
or similar Pickup truck
5
5
2/4
$99/day
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Audi Q5 car
Audi Q5
or similar SUV
5
5
4-5
$99/day
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Class Special SUV car
Class Special SUV
or similar SUV
5
5
4-5
$149/day
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Class Special Van car
Class Special Van
or similar Van
5
5
4-5
$190/day
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Where can I find Hertz car hire?

Address

128 Whitehall St

Hours

Monday07:00 - 17:00
Tuesday07:00 - 17:00
Wednesday07:00 - 17:00
Thursday07:00 - 17:00
Friday07:00 - 17:00
Saturday08:00 - 12:00
Sunday08:00 - 12:00

Phone

+61 3 9689 3833

Address

Arrival Drive

Hours

Monday06:00 - 23:5900:00 - 01:00
Tuesday06:00 - 23:5900:00 - 01:00
Wednesday06:00 - 23:5900:00 - 01:00
Thursday06:00 - 23:5900:00 - 01:00
Friday06:00 - 23:5900:00 - 01:00
Saturday07:00 - 22:00
Sunday07:00 - 23:59

Phone

+61 3 8312 9590

Address

Shop 3/8 Franklin St

Hours

Monday07:30 - 17:00
Tuesday07:30 - 17:00
Wednesday07:30 - 17:00
Thursday07:30 - 17:00
Friday07:30 - 17:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00

Phone

+61 3 9659 8890

Address

124 Thistlethwaite St

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 12:00
Sunday08:00 - 12:00

Phone

+61 3 9276 6690
View deals

Good to know

Most popular city

Most popular car type

Average price

Good deal

Canberra
Small
$73/day
$48/day

Top tips for hiring a car from Hertz

  • 25% of our users found car hire from Hertz for $66 or less
  • Book your car hire from Hertz at least 7 weeks before your trip in order to get a below-average price.
  • Small car hire from Hertz is around 49% cheaper than other car types, on average.

FAQs about hiring a car from Hertz

  • How much does it cost to hire a car from Hertz?

    On average a car hire from Hertz costs $69 per day.

  • What is the most popular car hire from Hertz?

    Standard (Audi A3 Sportback or similar) is the most frequently booked car hire type from Hertz.

  • How many car hire locations does Hertz have?

    Hertz has 7,388 car hire locations worldwide. Take a look at our Hertz car hire location map to find the best car near you.

  • Which countries does Hertz have car hire locations in?

    Albania, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Madagascar, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Réunion, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Bahamas, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Türkiye (Turkey), U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen and Zimbabwe

  • How much does it cost to hire a car from Hertz for a week?

    On average a car hire from Hertz costs $483 per week ($69 per day).

  • How much does it cost to hire a car from Hertz long term for a month?

    On average a car hire from Hertz costs $2,070 per month ($69 per day).

Everything you need to know for your Hertz car hire