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Hertz customer reviews
6.2
OkayBased on 10,000 verified guest reviews
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Cons -
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Date
A
2.0 Poor
Anonymous, Dec 2024
Way Overbooked so didn’t even get a car
A
8.0 Very Good
Anonymous, Dec 2024
All good it was an easy pickup & drop off & the vehicle run great.
A
10.0 Wonderful
Anonymous, Dec 2024
It was an overall great experience!
A
8.0 Very Good
Anonymous, Dec 2024
I did not receive the vehicle that I had reserved
Y
2.0 Poor
Yaiza, Dec 2024
Car was not available on arrival
C
2.0 Poor
Chad, Dec 2024
The staff was very friendly and helpful, but they didn’t have any cars when I got there. I was forced to take a car that was a lot more expensive than the original car I had reserved. I ended up paying more than $20 a day extra than the car I originally reserved. I tried to exchange it during the week for a cheaper car, but there were none available.
K
4.0 Mediocre
Katlin, Dec 2024
We rented 2 cars for our group and one of the cars was incorrect. We ordered a “Chevrolet Suburban or similar” and got a minivan. Mistakes happen but the man working the pick up counter at the airport in Kona was the rudest customer service person I have ever dealt with. It was appalling. I wouldn’t rent through Hertz again because of this person.
A
2.0 Poor
Anonymous, Dec 2024
Rude agents
J
2.0 Poor
juan, Dec 2024
HORRIBLE experience.... they Over booked an Lied to me TWICE saying that my vehicle was reserved... i show up No vehicles to rent much less the truck i had reserved over THREE weeks in advanced....
D
8.0 Very Good
Don, Dec 2024
Overall it was good but it was an electric car and finding a spot to charge it was not easy. When I finally found one the plug did not fit in the vehicle so I had to take it back not fully charged and got dinged on that but not too badly.
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