Book Ace car hire

19 Aug — 26 Aug
Same drop-off
Enter an airport or city
Fri 19/8
Fri 26/8
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Ace customer reviews

PassableBased on 1,559 verified guest reviews
5.6Value for money

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5.2 Passable
Pros:The car was clean, performed well, and was as described for a good price.
Cons:We waited at the airport for the shuttle for over half an hour due to what we were told was traffic, yet the Fox rental shuttle passed through 4 times in that span. Fishy. Then when we arrived at the rental center in the full shuttle there was only one person working the counter to help all of us. The person was very friendly but was more concerned with my astrological sign than remembering to offer us the option to prepay our gas, which when I called to inquire about rates on our way to return the car was notified that I had not prepaid (again, not even offered it) and that it would be $7/gallon if the tank was not returned full. I will not be renting from Ace again.
8.0 Great
Pros:Good value. helpful people at check-in counter
Cons:Pretty crowded the car pick up, had to wait fairly big line
2.0 Bad
Pros:The staff was friendly and understanding through all of our problems with the cars.
Cons:first car we got smelled so bad we had to return it after a couple hours. The second car they tried to give us smelled the same. It was like they dumped a bottle of perfume in the carpet to cover up smoke smell. The only car they had that didn't smell bad was a mini van. Not what I reserved. Two weeks after returning the van the $200 hold on my credit card is still there. Not happy about the whole experience.
2.0 Bad
2.0 Bad
Pros:Buena noche, Kayak. Es la peor experiencia de renta de autos. Un robo. Al llegar a Cancun desde la ciudad de Mexico me dirigí a recibir el vehiculo y la arrendadora me dijo que el mismo no podia ser apartado por mas de una hora y el vehiculo que me ofrecian implicaba un pago de mas del 200% de lo que pagué originalmente. Por supuesto rechacé estas condiciones y pedí el rembolso de mi dinero y me comentaron que revisara la devolucion con Ace puesto que el mismo no me lo iban a rembolsar. ¡¿Como es posible pagar $3,400 y que el vehiculo no este disponible y que te propongan darte un vehiculo pagando $6000 mas?! Para hacer un total de $9000?! Un robo sin lugar a dudas. Debido a que no acepté y no usé el vehículo si quiero apoyo para que me indiquen como procede el rembolso de mi dinero, por favor. El malestar es porque llegamos del vuelo mi esposa, mis fos hijos de 10 meses y yo. Necesitabamos el vehiculo para trasladar a mi familia y sin lugar a dudas me quisieron ver la cara con esta renta. Mis datos de contacto son: Celular: 55 1784 0026 - Numero de la Ciudad de Mexico. Correo: Buen martes a todos.
Cons:Muy mala experiencia porque considero que la arrendadora de autos en Cancun tomó el vehículo que alquilé para rentarlo a un precio mayor que el que yo pagué. No vuelvo a utilizar esta plataforma para renta de autos.
2.0 Bad
Pros:Not at all
4.4 Mediocre
Pros:Lowest priced vehicles. However, as the saying goes, you get what you pay for.
Cons:The van we rented was filthy and unwashed, dirt and mud everywhere, I had to personally run in through a car wash. When it was time to return the vehicle, the wrong address was printed on the contract and I showed up to the wrong place. I called customer service to get the correct address and informed them that the address was incorrect on the contract, the rep could care less. After almost an hour I finally reached the correct location, and everyone was so disorganized, no clear instructions on where to return the vehicle, the shuttle driver was slow, what a mess!
4.8 Mediocre
Pros:Nothing at all!
Cons:I booked through kayak. Pre-paid for a full-size car at $92 here in Orlando, Florida for my 3 day car rental. Received a call a day before my trip and was told that my vehicle reservation had been changed from ACE car rental to Fox car rental. When I got to the Denver airport and arrived at Fox car rental to pick up my vehicle, The person from Fox rental was very rude and told me that they did not have the car that I reserved and was told that my reservation was canceled. They gave me a small Hyundai SUV that I did not want and ended up paying over double from what I had originally paid. I am very unhappy booking with kayak!
2.0 Bad
Cons:Not only was it difficult to find the shuttle which drives you several miles away from the airport, but the fees were not clearly communicated to me when at the rental counter. I was only in town for a few days and only needed an economy car, the booking total was approx $90, but when at the counter they wanted to charge me for insurance although I had my own, and the $200 deposit, and also approx $120 that the girl at the counter couldn't tell me what it was for. I hopped back into the shuttle and proceeded back to the airport to rent from another rental company. This place was ridiculous!!!
6.8 Okay
Pros:We rented a Chrysler town and country minivan and the car was clean and comfortable inside. Had navigation and plenty of seating and storage for 6 passengers and baggage.
Cons:We were told the car was being washed and prepared for us as we filled out rental paperwork for 30 minutes! Then when we walked down to the 5 level below ground to pick up the car we had to wait another 20 minutes as they cleaned out another car being returned and then cleaned our van. After driving the van out of the garage and picking up our passengers, the driver side sliding door didn't work. There was a problem with the locking mechanism - so once we got it locked we didn't use it the rest of our trip. Then there was this high pitched hissing sound coming from something near the dash on the drivers side of the car! We couldn't determine the cause and it continued all 4 days we had the car. We called the rental company once we reached our destination and they had no suggestion or offered no rebate for these issues. At least they didn't charge us for them!

Ace car hire prices in Australia

People mover$126/day
Supplier choice$77/day
Intermediate SUV$96/day
Standard SUV$102/day
Best prices found by KAYAK users in the past hours.

Where can I find Ace car hire?


Airport Dom/int Terminal



03 9338 0255

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Top tips for hiring a car from Ace

  • 25% of our users found car hire from Ace for $61 or less
  • Supplier choice car hire from Ace is around 80% cheaper than other car types, on average.

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