Car Hire Vancouver

1 location in Vancouver

╳

Alamo reviews

Car hire locations

Alamo

Locations in Vancouver

999 Canada Pl

+1 833 792 3292

All Alamo reviews

Alamo reviews in Vancouver

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

car was clean

pick up the car

great car

easy drop

friendly staff

great service

great price

car was great

great experience

car available

drop off the car

picked up the car

great value

10.0

Pros: The staff was extremely kind and accommodating to my specific travel needs. It eliminated any stress and anxiety of being in a brand new unfamiliar place. The car was perfectly suitable for my travel there and I had no maintenance concerns either.

Cons: Honestly there isn't anything that stuck with me as a "needs improvement" for my experience at Canada Place. I didn't have any complications or problems.

Reviewed Jun. 2019

review from
10.0

Pros: Qick return, inpection and final process

Cons: There were no signage for rental return. Very confusing, since one would not know the level and station for drop off

Reviewed Nov. 2018

review from
10.0

Pros: Upgrade vehicle at no cost

Reviewed Sep. 2018

review from
8.0

Pros: Good customer service

Cons: Had to wait over an in line to pick up car and then car wasn't available for another half hour. Staff wad helpful and phoned customer service and was reimbursed for lost time.

Reviewed Jul. 2018

review from
8.4

Cons: The pickup was extremely busy and crowded due to disney cruise disembarkment. Staff was extremely nice and helpful, just a long wait.

Reviewed Jun. 2018

review from
10.0

Excellent price

Pros: The Costco portal was much less expensive than the rental through the Kayak portal. The car was also in excellent condition.

Cons: The price of the car rental offered through Kayak that I cancelled. Much too expensive.

Reviewed May 2018

review from
2.8

Don’t rent from Alamo.

Cons: Awful customer service.

Reviewed Apr. 2018

review from
7.6

Terrible pick up experience

Pros: They tried to apologize but.....

Cons: Office closed even website showed they would be open. Arrived on Dec 25th. I had to come back next day to pick up, despite the fact they tried to apologize..... Car had only 1/2 tank of gas. There were other clients as well. Disappointed.

Reviewed Jan. 2018

review from
10.0

Pros: the value for the money and the ease in picking up and dropping off the car

Reviewed Jan. 2018

review from
7.2

make avail loyalty incentive for next rental

Pros: Encourage next rental loyalty by granting discounts.

Reviewed Jan. 2018

review from
9.6

Loved it!

Pros: We liked the simplicity of the pick-up drop-off. Alamo was three, almost four times cheaper than any other rental company.

Cons: I still think we’re paying too much to simply rent a van.

Reviewed Dec. 2017

review from
8.8

Alamo Performed

Pros: I had a great experience with Alamo. The pickup at DTW Airport went smoothly and the people at counter in in field were very nice. I returned car at MDW Airport on Xmas day. The guy who collected my car and printed off my receipt was friendly and helpful. Thanks.

Reviewed Dec. 2017

review from

10.0

Pros: The staff was extremely kind and accommodating to my specific travel needs. It eliminated any stress and anxiety of being in a brand new unfamiliar place. The car was perfectly suitable for my travel there and I had no maintenance concerns either.

Cons: Honestly there isn't anything that stuck with me as a "needs improvement" for my experience at Canada Place. I didn't have any complications or problems.

Reviewed Jun. 2019

review from
10.0

Pros: Qick return, inpection and final process

Cons: There were no signage for rental return. Very confusing, since one would not know the level and station for drop off

Reviewed Nov. 2018

review from
10.0

Pros: Upgrade vehicle at no cost

Reviewed Sep. 2018

review from
10.0

Excellent price

Pros: The Costco portal was much less expensive than the rental through the Kayak portal. The car was also in excellent condition.

Cons: The price of the car rental offered through Kayak that I cancelled. Much too expensive.

Reviewed May 2018

review from
10.0

Pros: the value for the money and the ease in picking up and dropping off the car

Reviewed Jan. 2018

review from
9.6

Loved it!

Pros: We liked the simplicity of the pick-up drop-off. Alamo was three, almost four times cheaper than any other rental company.

Cons: I still think we’re paying too much to simply rent a van.

Reviewed Dec. 2017

review from
8.8

Alamo Performed

Pros: I had a great experience with Alamo. The pickup at DTW Airport went smoothly and the people at counter in in field were very nice. I returned car at MDW Airport on Xmas day. The guy who collected my car and printed off my receipt was friendly and helpful. Thanks.

Reviewed Dec. 2017

review from

8.0

Pros: Good customer service

Cons: Had to wait over an in line to pick up car and then car wasn't available for another half hour. Staff wad helpful and phoned customer service and was reimbursed for lost time.

Reviewed Jul. 2018

review from
8.4

Cons: The pickup was extremely busy and crowded due to disney cruise disembarkment. Staff was extremely nice and helpful, just a long wait.

Reviewed Jun. 2018

review from
7.6

Terrible pick up experience

Pros: They tried to apologize but.....

Cons: Office closed even website showed they would be open. Arrived on Dec 25th. I had to come back next day to pick up, despite the fact they tried to apologize..... Car had only 1/2 tank of gas. There were other clients as well. Disappointed.

Reviewed Jan. 2018

review from
7.2

make avail loyalty incentive for next rental

Pros: Encourage next rental loyalty by granting discounts.

Reviewed Jan. 2018

review from

2.8

Don’t rent from Alamo.

Cons: Awful customer service.

Reviewed Apr. 2018

review from

From $39/day

Rated no. 2

Enterprise

Cheapest deal

8.5 Excellent (13,051 reviews)

7 locations in Vancouver

╳

Enterprise reviews

Car hire locations

Enterprise

Locations in Vancouver

10-970 Southwest Marine Drive

+1 604 266 0883

1696 West 1st Avenue

+1 604 742 1722

180 Georgia St W

+1 604 662 7816

22 East 2nd Ave

+1 604 872 7368

3510 Fraser Street

+1 604 872 7368

999 Canada Pl

+1 604 689 7377

Unit 2 - 1250 Granville Street

+1 604 688 5500

All Enterprise reviews

Enterprise reviews in Vancouver

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

car was clean

pick up and drop

pick up the car

great customer

great service

friendly staff

car available

car was great

great car

great experience

airport location

great price

picked up the car

drop the car

10.0

Pros: Cars are very new, friendly staff, good price

Cons: Car could have come with the navigation system installed.

Reviewed Aug. 2019

review from
10.0

Pros: The Staff was very during accommodating and friendly. Offered us the option of both space and energy efficient vehicles.

Cons: Keep it up!

Reviewed Apr. 2019

review from
10.0

Pros: Great place

Reviewed Mar. 2019

review from
10.0

Pros: Good location.

Reviewed Jan. 2019

review from
9.2

Cons: Perfume smell in the car from a previous user.

Reviewed Jan. 2019

review from
8.8

Fantastic car, made the holidy great. Was confused by locations.

Pros: I had a discount on a rental car, fantastic Nissan Titan. It was a high-spec vehicle, perfectly clean and almost brand new. We had a great trip and made some great memories, will definitely hire from enterprise again.

Cons: I found the locations in Vancouver confusing, for example I attended the office to return the car, but was directed to a depot at another end of the CBD. This just wasn't made clear enough to me when travelling with no access to mobile data, etc.

Reviewed Jan. 2019

review from
5.6

Pros: Size of the vehicle ( Dodge Caravan)

Cons: Waited an hour for a car rented 2 months in advance.

Reviewed Jan. 2019

review from
10.0

The staff was really helpful and friendly, easy process

Pros: Jackie the staff called me saying that the SUV I wanted wasn't available and he upgraded me to a Mercedes. Turns out the Mercedes was good for winter driving too. We went to Leavenworth but the highway was groomed so it was good. The pickup process was fast and the drop off was fast too. Jackie was really friendly and helpful.

Reviewed Jan. 2019

review from
10.0

Great customer service

Pros: Friendly customer service, got me into a car and on my way quickly and efficiently.

Cons: Nothing not to like

Reviewed Nov. 2018

review from
8.8

Pros: Staff at Richmond Automall location were friendly and efficient.

Cons: We reserved a car from Minoru location, it wasn't there. We had to go to Richmond Automall to get the car.

Reviewed Oct. 2018

review from
10.0

Pros: the car was very clean and it was as expected!

Reviewed Oct. 2018

review from
10.0

Easy and simple

Pros: Fast Pickup and Dropoff. No convincing of not needed assurances.

Reviewed Oct. 2018

review from

10.0

Pros: Cars are very new, friendly staff, good price

Cons: Car could have come with the navigation system installed.

Reviewed Aug. 2019

review from
10.0

Pros: The Staff was very during accommodating and friendly. Offered us the option of both space and energy efficient vehicles.

Cons: Keep it up!

Reviewed Apr. 2019

review from
10.0

Pros: Great place

Reviewed Mar. 2019

review from
10.0

Pros: Good location.

Reviewed Jan. 2019

review from
9.2

Cons: Perfume smell in the car from a previous user.

Reviewed Jan. 2019

review from
8.8

Fantastic car, made the holidy great. Was confused by locations.

Pros: I had a discount on a rental car, fantastic Nissan Titan. It was a high-spec vehicle, perfectly clean and almost brand new. We had a great trip and made some great memories, will definitely hire from enterprise again.

Cons: I found the locations in Vancouver confusing, for example I attended the office to return the car, but was directed to a depot at another end of the CBD. This just wasn't made clear enough to me when travelling with no access to mobile data, etc.

Reviewed Jan. 2019

review from
10.0

The staff was really helpful and friendly, easy process

Pros: Jackie the staff called me saying that the SUV I wanted wasn't available and he upgraded me to a Mercedes. Turns out the Mercedes was good for winter driving too. We went to Leavenworth but the highway was groomed so it was good. The pickup process was fast and the drop off was fast too. Jackie was really friendly and helpful.

Reviewed Jan. 2019

review from
10.0

Great customer service

Pros: Friendly customer service, got me into a car and on my way quickly and efficiently.

Cons: Nothing not to like

Reviewed Nov. 2018

review from
8.8

Pros: Staff at Richmond Automall location were friendly and efficient.

Cons: We reserved a car from Minoru location, it wasn't there. We had to go to Richmond Automall to get the car.

Reviewed Oct. 2018

review from
10.0

Pros: the car was very clean and it was as expected!

Reviewed Oct. 2018

review from
10.0

Easy and simple

Pros: Fast Pickup and Dropoff. No convincing of not needed assurances.

Reviewed Oct. 2018

review from

5.6

Pros: Size of the vehicle ( Dodge Caravan)

Cons: Waited an hour for a car rented 2 months in advance.

Reviewed Jan. 2019

review from

From $39/day

Rated no. 3

Avis

7.6 Good (2,336 reviews)

2 locations in Vancouver

╳

Avis reviews

Car hire locations

Avis

Locations in Vancouver

757 Hornby Street

+1 604 606 2868

906 West Broadway, Suite 101

+1 604 606 2821

All Avis reviews

Avis reviews in Vancouver

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

credit card

car was clean

great car

car available

great service

easy drop

car was great

drop off the car

returned the car

friendly staff

great experience

airport location

car smelled

9.2

Pros: The staff was great.

Reviewed Aug. 2019

review from
3.2

Pros: SeaTac drop off was easy.

Cons: I chose the Downtown Vancouver pickup location to save time. I waited 1.5 hours in line to get the car. Do not rent from the downtown location if you are under any sort of time constraint!

Reviewed Jun. 2019

review from
2.0

Cons: Maybe have proper hours of operation posted online. Showed up at 5:30pm since it said they closed at 6:00pm. Turns out they close at 5pm on every day other than Friday (I believe). Thanks for the $240 cab ride to Whistler Avis!

Reviewed Jun. 2019

review from
7.6

Cons: They did not have the compact car we expected however they compensated us for it. The customer service was excellent.

Reviewed May 2019

review from
6.8

Pros: Good pickup and drop off experiences. Reasonable and competitive pricing.

Cons: Car interior was not adequately cleaned prior to my pickup. Found loose trash and food (apple core, rice, etc.) under passenger seats.

Reviewed Oct. 2018

review from
2.0

Kayak screwed up my booking twice.

Pros: Nothing

Cons: Kayak switched the location of my rental from Vancouver airport to another location so the booking was useless

Reviewed Sep. 2018

review from
3.6

How? Where? What?

Pros: Shuttle to cruise terminal

Cons: No instructions for center city drop off in Vancouver Drop off point was 7 stories underground. Forgot to note ending miles on envelope requiring a second trip to the car 7 stories down. Was late for cruise check in.

Reviewed Aug. 2018

review from
6.0

Cons: When we got to the Avis pick-up, they told the line of about 15 people that "We don't have any cars right now," despite everyone having reservations.

Reviewed Aug. 2018

review from
4.8

3 hour line to pick up car

Pros: It was a fine car

Cons: At the downtown Vancouver location, we had to wait in a line for 3 hours to get a car. A cruise ship dumped a load of people off and apparently they all also wanted a car. If we had known, we would have gotten up earlier to get there before the rush. At least we did get car. There were concerns they'd run out but they were getting cars returned and cleaned and giving them back out. After a 3 hour wait, we just said give it to us dirty!

Reviewed Jul. 2018

review from
7.2

Priced beyond quote

Pros: The car was ready when I arrived, ran wel, and was very comfortable.

Reviewed Jun. 2018

review from
4.8

Wait time

Pros: The lady who waited on us was very friendly and knowledgeable.

Cons: We waited over an hour to get our rental. There were 20+ people in line and only 2 or 3 people to serve us.

Reviewed Jun. 2018

review from
10.0

Smoothe rental

Pros: very easy, very fast for pick up and drop off

Reviewed May 2018

review from

9.2

Pros: The staff was great.

Reviewed Aug. 2019

review from
10.0

Smoothe rental

Pros: very easy, very fast for pick up and drop off

Reviewed May 2018

review from

7.6

Cons: They did not have the compact car we expected however they compensated us for it. The customer service was excellent.

Reviewed May 2019

review from
6.8

Pros: Good pickup and drop off experiences. Reasonable and competitive pricing.

Cons: Car interior was not adequately cleaned prior to my pickup. Found loose trash and food (apple core, rice, etc.) under passenger seats.

Reviewed Oct. 2018

review from
7.2

Priced beyond quote

Pros: The car was ready when I arrived, ran wel, and was very comfortable.

Reviewed Jun. 2018

review from

3.2

Pros: SeaTac drop off was easy.

Cons: I chose the Downtown Vancouver pickup location to save time. I waited 1.5 hours in line to get the car. Do not rent from the downtown location if you are under any sort of time constraint!

Reviewed Jun. 2019

review from
2.0

Cons: Maybe have proper hours of operation posted online. Showed up at 5:30pm since it said they closed at 6:00pm. Turns out they close at 5pm on every day other than Friday (I believe). Thanks for the $240 cab ride to Whistler Avis!

Reviewed Jun. 2019

review from
2.0

Kayak screwed up my booking twice.

Pros: Nothing

Cons: Kayak switched the location of my rental from Vancouver airport to another location so the booking was useless

Reviewed Sep. 2018

review from
3.6

How? Where? What?

Pros: Shuttle to cruise terminal

Cons: No instructions for center city drop off in Vancouver Drop off point was 7 stories underground. Forgot to note ending miles on envelope requiring a second trip to the car 7 stories down. Was late for cruise check in.

Reviewed Aug. 2018

review from
6.0

Cons: When we got to the Avis pick-up, they told the line of about 15 people that "We don't have any cars right now," despite everyone having reservations.

Reviewed Aug. 2018

review from
4.8

3 hour line to pick up car

Pros: It was a fine car

Cons: At the downtown Vancouver location, we had to wait in a line for 3 hours to get a car. A cruise ship dumped a load of people off and apparently they all also wanted a car. If we had known, we would have gotten up earlier to get there before the rush. At least we did get car. There were concerns they'd run out but they were getting cars returned and cleaned and giving them back out. After a 3 hour wait, we just said give it to us dirty!

Reviewed Jul. 2018

review from
4.8

Wait time

Pros: The lady who waited on us was very friendly and knowledgeable.

Cons: We waited over an hour to get our rental. There were 20+ people in line and only 2 or 3 people to serve us.

Reviewed Jun. 2018

review from

From $60/day

Rated no. 4

Hertz

7.5 Good (4,177 reviews)

6 locations in Vancouver

╳

Hertz reviews

Car hire locations

Hertz

Locations in Vancouver

1150 Station Street

+1 604 606 4759

1270 Granville Street

+1 604 606 4711

1400 Robson Street

+1 604 606 4770

3880 Grant Mcconachie Way

+1 604 606 3700

413 Seymour Street

+1 604 482 5544

790 Southwest Marine Drive

+1 604 324 9425

All Hertz reviews

Hertz reviews in Vancouver

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

credit card

car was clean

pick up and drop

car available

drop the car

airport location

great car

picked up the car

car was great

great service

location was closed

rented a car

friendly staff

great experience

10.0

Pros: Excellent rental. Clean, low mileage. Staff very helpful.

Reviewed Aug. 2019

review from
9.6

Pros: The car was clean and comfortable, waiting for us when we arrived. The pick-up and drop-off were quick and efficient.

Cons: The car was a bit more expensive than what I usually pay, but the convenience and ease of getting to and from the airport helped to make up for it.

Reviewed Jul. 2019

review from
6.0

Pros: Drop off was efficient and went very well.

Cons: Pick up was shockingly bad. I plan to write and request compensation! We were traveling with my newborn and after a long flight waited several hours for our car. They had two people working, a long line of folks waiting, then no cars to give people (in a major city like Vancouver this is nuts!).

Reviewed Jul. 2019

review from
6.0

Pros: Dropping off the car was efficient. The car itself was fine.

Cons: It took us more than an hour to pick up the car. Despite the long line of customers waiting for a car, there were only one or two employees working at the counter. The woman who waited on us was not particularly pleasant and insisted that because I had rented the car, I must be the driver.

Reviewed Jul. 2019

review from
5.6

Pros: Plane was late, I tried calling Granville location from departure airport to find out what could be done. Nobody answered phone on 3 attempts. I called the national number, also no help

Reviewed Jul. 2019

review from
6.4

Pros: Car ran well

Cons: There are way too many touchpoints for the desk clerk. The process seems unnecessarily slow. You should streamline the process at the desk. It should take less than 90 seconds to get a car that has been previously reserved.

Reviewed Jul. 2019

review from
2.0

Pros: Car had no mechanical issues

Cons: Customer service was slow and not helpful, car had minor damage when I picked up but it wasn't noted on their check-in form and I couldn't see the damage in the very dark parking garage where I picked it up and then when I returned it they accused me of causing the damage, car was dirty

Reviewed Jul. 2019

review from
2.4

Cons: Car was broken. Couldn't get key out of the ignition and AC didn't work. WHen I dropped off the car they couldn't find it at first and called me.

Reviewed Jul. 2019

review from
2.4

Pros: the car i got at the end was in good state besides not being clean

Cons: I arrived at 6:03 and it was already closed so i didn' get the car. Then next day they give me a car with an air leak on a tire and make me wait while they try to repai to finally give me another car that wasn't clean yet.They made me wait while they clean it (not really clean) so, 1h30 to get a car

Reviewed Jul. 2019

review from
10.0

Pros: Staff member, Shahzad, was extremely helpful. He guided us through the process very courteously and very expertly. We were fortunate to get Shahzad both at pick up and return at YVR location (8110-11). He is outstanding!

Reviewed Jun. 2019

review from
7.6

Pros: Wait to check in and check out a bit long but not horrible

Reviewed Jun. 2019

review from
6.8

Pros: Car was a good value, fuel economical

Cons: Dropoff took way too long. It seems like it was difficult to find a clerk to complete the checkout. Hard to get someone's attention I had pre purchased accident insurance and the Hertz agent still tried to up-sell me on it as if he couldn't even see that I had purchased it.

Reviewed Jun. 2019

review from

10.0

Pros: Excellent rental. Clean, low mileage. Staff very helpful.

Reviewed Aug. 2019

review from
9.6

Pros: The car was clean and comfortable, waiting for us when we arrived. The pick-up and drop-off were quick and efficient.

Cons: The car was a bit more expensive than what I usually pay, but the convenience and ease of getting to and from the airport helped to make up for it.

Reviewed Jul. 2019

review from
10.0

Pros: Staff member, Shahzad, was extremely helpful. He guided us through the process very courteously and very expertly. We were fortunate to get Shahzad both at pick up and return at YVR location (8110-11). He is outstanding!

Reviewed Jun. 2019

review from

7.6

Pros: Wait to check in and check out a bit long but not horrible

Reviewed Jun. 2019

review from
6.8

Pros: Car was a good value, fuel economical

Cons: Dropoff took way too long. It seems like it was difficult to find a clerk to complete the checkout. Hard to get someone's attention I had pre purchased accident insurance and the Hertz agent still tried to up-sell me on it as if he couldn't even see that I had purchased it.

Reviewed Jun. 2019

review from

6.0

Pros: Drop off was efficient and went very well.

Cons: Pick up was shockingly bad. I plan to write and request compensation! We were traveling with my newborn and after a long flight waited several hours for our car. They had two people working, a long line of folks waiting, then no cars to give people (in a major city like Vancouver this is nuts!).

Reviewed Jul. 2019

review from
6.0

Pros: Dropping off the car was efficient. The car itself was fine.

Cons: It took us more than an hour to pick up the car. Despite the long line of customers waiting for a car, there were only one or two employees working at the counter. The woman who waited on us was not particularly pleasant and insisted that because I had rented the car, I must be the driver.

Reviewed Jul. 2019

review from
5.6

Pros: Plane was late, I tried calling Granville location from departure airport to find out what could be done. Nobody answered phone on 3 attempts. I called the national number, also no help

Reviewed Jul. 2019

review from
6.4

Pros: Car ran well

Cons: There are way too many touchpoints for the desk clerk. The process seems unnecessarily slow. You should streamline the process at the desk. It should take less than 90 seconds to get a car that has been previously reserved.

Reviewed Jul. 2019

review from
2.0

Pros: Car had no mechanical issues

Cons: Customer service was slow and not helpful, car had minor damage when I picked up but it wasn't noted on their check-in form and I couldn't see the damage in the very dark parking garage where I picked it up and then when I returned it they accused me of causing the damage, car was dirty

Reviewed Jul. 2019

review from
2.4

Cons: Car was broken. Couldn't get key out of the ignition and AC didn't work. WHen I dropped off the car they couldn't find it at first and called me.

Reviewed Jul. 2019

review from
2.4

Pros: the car i got at the end was in good state besides not being clean

Cons: I arrived at 6:03 and it was already closed so i didn' get the car. Then next day they give me a car with an air leak on a tire and make me wait while they try to repai to finally give me another car that wasn't clean yet.They made me wait while they clean it (not really clean) so, 1h30 to get a car

Reviewed Jul. 2019

review from

From $52/day

Rated no. 5

Dollar

7.3 Good (6,449 reviews)

3 locations in Vancouver

╳

Dollar reviews

Car hire locations

Dollar

Locations in Vancouver

3800 Grant Mcconachie Way

+1 604 606 1656

413 Seymour St

+1 866 434 2226

Unit 3 - 790 Sw Marine Drive

+1 604 630 7777

All Dollar reviews

Dollar reviews in Vancouver

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

credit card

pick up and drop

great car

car i reserved

car was great

car available

picked up the car

great value

drop the car

great price

great experience

friendly staff

4.4

Pros: The location is great!

Cons: I reserved a compact car since I was traveling on my own. After waiting for 45 minutes, I was given a gas-guzzling caravan. When I asked to exchange it for a smaller car the person insisted that there weren’t any available and was quite rude saying “It’s a manager’s special and they chose this”.

Reviewed Aug. 2019

review from
2.0

Pros: They did not have my car although I specifically called to make sure the car was going to be there. I was on the phone with the reservations central for about an hour and they refused to talk to the office people. They sent me to Hertz (next door) for double the price, who has the same owner. SCAM !

Cons: Everything

Reviewed Apr. 2019

review from
10.0

Dodge Journey is a great SUV

Pros: Car was very comfortable and car drove very nicely Plenty of space for golf clubs, luggage, etc.

Cons: Driving power of car. Handles very well.

Reviewed Jul. 2018

review from
10.0

Pros: Quick and easy collection and return of car. Brand new spotless car was given. Sry good value for money. Car was fantastic.

Reviewed Jun. 2018

review from
4.8

Cons: Tires pressure were low when I picked car up. This is a safety issue. Store hour is not good close at 5pm.

Reviewed Mar. 2018

review from
2.0

Cons: Didn't gave me the SUV I booked months ahead. Though I pumped full tank 10 km before return, fuel gauge still dropped below full. Had to pay 40+ penalty.

Reviewed Feb. 2018

review from
2.0

Unable to pick up the car

Cons: I rented the car under my name, because I was paying with a card under my name as well. My wife was suppoused to drived because my license was expires. They did not let us pick up the car because according to their policies the card holder is enforced to drive, and they did not even let us put her as an extra driver. They were not flexible at all and the set my a penalty of 60 USD

Reviewed Feb. 2018

review from
6.8

Disorganized check in. Staff didn't care that car required maintenance

Pros: The car we rented was clean, but to our dismay had a "tire maintenance" indication light on in the Dollar Thrifty parking lot. We pointed it out to staff who assured us they "put it through their computer, so it's probably OK". In the end, no drivers or occupants of the vehicle were injured, so that's a plus.

Cons: We arrived 30 minutes before this location was scheduled to close. Lot attendant didn't record all dents and scratches when we went to leave with the car. We had to run back upstairs and ask him to come back down, as he was nowhere to be seen initially. He then recorded the additional dents and scratches in the wrong column (the part on our contract which details damage we caused the the vehicle), so we had to run back upstairs as the office was scheduled to close in 5 minutes. One of the office staff corrected the contract by writing a new one, but she did kurtly complain that they were now closed. Armed with a legitimate rental contract, we started the car to realize that a "tire maintenance" indication light was on. These concerns were dismissed by staff, who ran to their own vehicles and drove away, leaving us shaking our heads. I rent dozens of cars annually in various countries and regions. Other members of my party can say the same. We all agreed that we'd never encountered such a baffling lack of concern from a rental car agency, and we advise against renting from this location.

Reviewed Jan. 2018

review from
2.0

Cons: Confirmed specifically I needed winter tires. Got a car without.

Reviewed Jan. 2018

review from
10.0

Upgraded!

Pros: Great to be upgraded to a very nice SUV. Rental pick-up and drop-off very quick and simple.

Reviewed Nov. 2017

review from
6.0

Cons: The car didn't have a full tank when I picked it up and they said the needle was just like that. When I filled it up with gas, the needle was way past the F sign. So I ended up "giving" them gas for free.

Reviewed Oct. 2017

review from
2.8

Pros: They opened early on Sunday.

Cons: Poor quality car (Kia Rio) and being ripped off when dropping the car off. They "found" a windshield chip that had been there all the time and charged us more than $200 for it. Will NEVER use Dollar again.

Reviewed Aug. 2017

review from

10.0

Dodge Journey is a great SUV

Pros: Car was very comfortable and car drove very nicely Plenty of space for golf clubs, luggage, etc.

Cons: Driving power of car. Handles very well.

Reviewed Jul. 2018

review from
10.0

Pros: Quick and easy collection and return of car. Brand new spotless car was given. Sry good value for money. Car was fantastic.

Reviewed Jun. 2018

review from
10.0

Upgraded!

Pros: Great to be upgraded to a very nice SUV. Rental pick-up and drop-off very quick and simple.

Reviewed Nov. 2017

review from

6.8

Disorganized check in. Staff didn't care that car required maintenance

Pros: The car we rented was clean, but to our dismay had a "tire maintenance" indication light on in the Dollar Thrifty parking lot. We pointed it out to staff who assured us they "put it through their computer, so it's probably OK". In the end, no drivers or occupants of the vehicle were injured, so that's a plus.

Cons: We arrived 30 minutes before this location was scheduled to close. Lot attendant didn't record all dents and scratches when we went to leave with the car. We had to run back upstairs and ask him to come back down, as he was nowhere to be seen initially. He then recorded the additional dents and scratches in the wrong column (the part on our contract which details damage we caused the the vehicle), so we had to run back upstairs as the office was scheduled to close in 5 minutes. One of the office staff corrected the contract by writing a new one, but she did kurtly complain that they were now closed. Armed with a legitimate rental contract, we started the car to realize that a "tire maintenance" indication light was on. These concerns were dismissed by staff, who ran to their own vehicles and drove away, leaving us shaking our heads. I rent dozens of cars annually in various countries and regions. Other members of my party can say the same. We all agreed that we'd never encountered such a baffling lack of concern from a rental car agency, and we advise against renting from this location.

Reviewed Jan. 2018

review from

4.4

Pros: The location is great!

Cons: I reserved a compact car since I was traveling on my own. After waiting for 45 minutes, I was given a gas-guzzling caravan. When I asked to exchange it for a smaller car the person insisted that there weren’t any available and was quite rude saying “It’s a manager’s special and they chose this”.

Reviewed Aug. 2019

review from
2.0

Pros: They did not have my car although I specifically called to make sure the car was going to be there. I was on the phone with the reservations central for about an hour and they refused to talk to the office people. They sent me to Hertz (next door) for double the price, who has the same owner. SCAM !

Cons: Everything

Reviewed Apr. 2019

review from
4.8

Cons: Tires pressure were low when I picked car up. This is a safety issue. Store hour is not good close at 5pm.

Reviewed Mar. 2018

review from
2.0

Cons: Didn't gave me the SUV I booked months ahead. Though I pumped full tank 10 km before return, fuel gauge still dropped below full. Had to pay 40+ penalty.

Reviewed Feb. 2018

review from
2.0

Unable to pick up the car

Cons: I rented the car under my name, because I was paying with a card under my name as well. My wife was suppoused to drived because my license was expires. They did not let us pick up the car because according to their policies the card holder is enforced to drive, and they did not even let us put her as an extra driver. They were not flexible at all and the set my a penalty of 60 USD

Reviewed Feb. 2018

review from
2.0

Cons: Confirmed specifically I needed winter tires. Got a car without.

Reviewed Jan. 2018

review from
6.0

Cons: The car didn't have a full tank when I picked it up and they said the needle was just like that. When I filled it up with gas, the needle was way past the F sign. So I ended up "giving" them gas for free.

Reviewed Oct. 2017

review from
2.8

Pros: They opened early on Sunday.

Cons: Poor quality car (Kia Rio) and being ripped off when dropping the car off. They "found" a windshield chip that had been there all the time and charged us more than $200 for it. Will NEVER use Dollar again.

Reviewed Aug. 2017

review from

From $49/day

Rated no. 6

Thrifty

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

credit card

car was clean

pick up and drop

great car

car was great

car available

picked up the car

compact car

drop off the car

great price

friendly staff

car smelled

long line

great experience

10.0

Pros: Everything

Cons: Nothing

Reviewed Aug. 2019

review from
9.2

Pros: The staff was helpful and drop off was easy. The car was new and clean.

Cons: Didn’t know there was an additional charge to pick up from airport location. It could have been better if it was stated when we make the reservation so customers may be able to choose other locations that don’t require an additional charge to pick up the car.

Reviewed Aug. 2019

review from
8.8

Pros: Great car, drove well, man at the counter was really nice.

Cons: They didn't seem to know anything about the online booking system that I used, I ended up paying almost double because I wanted a GPS system which upgraded me to a nicer vehicle. However, I booked a Rav4 which is pretty comparable to a Chevy Esquire. I just feel like I overpaid for the upgrade.

Reviewed Jul. 2019

review from
10.0

Pros: Pickup and especially drop off at airport easy. Given a choice of cars; customer service great! New car w/ great features.

Cons: Wish there were tips of which location closest to train station

Reviewed Jul. 2019

review from
5.2

Cons: Bought car insurance online when I booked the car. When I was getting the car the csr said the online coverage doesn’t work. So I wasted money on that and had to pay $30 a day for full coverage car insurance

Reviewed Apr. 2019

review from
2.0

Pros: Staffs are not helpful and the price is totally different from what we get from kayak. I would never used Thrifty and kayak from now on.

Cons: Better quote including tax and fees

Reviewed Mar. 2019

review from
9.2

Pros: Super easy pick up and drop off

Cons: I had to stop and put in more windshield fluid when I got the vehicle.

Reviewed Mar. 2019

review from
2.0

Pros: Staff seemed to have no idea what or how to do his job or use the computer. I was there 40 minutes and left to rent from enterprise. Another guy was there even before me and still wasnt helped when I left.

Cons: Everything

Reviewed Feb. 2019

review from
10.0

Great return staff!

Pros: Car was super clean and in perfect condition. Return staff at yvr we’re outstanding!

Reviewed Dec. 2018

review from
10.0

Pros: Costumer service excellent. Car in perfect state. Thank you.

Reviewed Nov. 2018

review from
10.0

Excellent

Pros: All was excellent, grat attencion, good car quality

Reviewed Oct. 2018

review from
2.0

Cons: It was a scam

Reviewed Aug. 2018

review from

10.0

Pros: Everything

Cons: Nothing

Reviewed Aug. 2019

review from
9.2

Pros: The staff was helpful and drop off was easy. The car was new and clean.

Cons: Didn’t know there was an additional charge to pick up from airport location. It could have been better if it was stated when we make the reservation so customers may be able to choose other locations that don’t require an additional charge to pick up the car.

Reviewed Aug. 2019

review from
8.8

Pros: Great car, drove well, man at the counter was really nice.

Cons: They didn't seem to know anything about the online booking system that I used, I ended up paying almost double because I wanted a GPS system which upgraded me to a nicer vehicle. However, I booked a Rav4 which is pretty comparable to a Chevy Esquire. I just feel like I overpaid for the upgrade.

Reviewed Jul. 2019

review from
10.0

Pros: Pickup and especially drop off at airport easy. Given a choice of cars; customer service great! New car w/ great features.

Cons: Wish there were tips of which location closest to train station

Reviewed Jul. 2019

review from
9.2

Pros: Super easy pick up and drop off

Cons: I had to stop and put in more windshield fluid when I got the vehicle.

Reviewed Mar. 2019

review from
10.0

Great return staff!

Pros: Car was super clean and in perfect condition. Return staff at yvr we’re outstanding!

Reviewed Dec. 2018

review from
10.0

Pros: Costumer service excellent. Car in perfect state. Thank you.

Reviewed Nov. 2018

review from
10.0

Excellent

Pros: All was excellent, grat attencion, good car quality

Reviewed Oct. 2018

review from

5.2

Cons: Bought car insurance online when I booked the car. When I was getting the car the csr said the online coverage doesn’t work. So I wasted money on that and had to pay $30 a day for full coverage car insurance

Reviewed Apr. 2019

review from
2.0

Pros: Staffs are not helpful and the price is totally different from what we get from kayak. I would never used Thrifty and kayak from now on.

Cons: Better quote including tax and fees

Reviewed Mar. 2019

review from
2.0

Pros: Staff seemed to have no idea what or how to do his job or use the computer. I was there 40 minutes and left to rent from enterprise. Another guy was there even before me and still wasnt helped when I left.

Cons: Everything

Reviewed Feb. 2019

review from
2.0

Cons: It was a scam

Reviewed Aug. 2018

review from

From $69/day

Rated no. 7

National

8.0 Excellent (896 reviews)

1 location in Vancouver

╳

National reviews

Car hire locations

National

Locations in Vancouver

999 Canada Pl

+1 833 792 3294

All National reviews

National reviews in Vancouver

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

credit card

pick up and drop

car was clean

car available

great car

great service

car was great

great experience

friendly staff

car insurance

great price

drop off the car

10.0

Pros: National gave me credit for filling the car with fuel after receiving it with only a half tank.

Reviewed Jan. 2018

review from
8.0

Pros: The staff was very helpful and gave me a discount on the fuel option because I returned the car with a half-full tank

Reviewed Aug. 2017

review from
4.4

Pros: Car was comfortable.

Cons: Price ended up costing double what was quoted. I even dropped the car off a day early and the price "could not be adjusted" Insurance was too pricey in my opinion. Bad customer service. Reservation told me a pick-up/drop-off address that was permanently closed so I had to make my way to another location. When I tried to call to talk to someone about the pick-up I got the worst automated service with no way to talk to a live person. Never booking through these guys again.

Reviewed Aug. 2017

review from
4.8

Cons: Both our pickup, and dropoff, locations were closed--the pickup location had a phone number we could call for service, and the dropoff location had a drop box for the keys so we couldn't confirm the condition of the car with National when we left it.

Reviewed Jul. 2017

review from
2.8

Not as expected

Pros: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there wasI had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. already a delay due to location change. I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.

Cons: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.

Reviewed Jul. 2017

review from
4.8

Good cars but this location is understaffed

Pros: The car was clean

Cons: No signs to the south terminal location and once there there is no one at the kiosk. It took me a while to understand there is a dropbox and where to park the car. Better directions would have been appreciated

Reviewed Jun. 2017

review from
10.0

Quick check-in at Canada Place after getting off the cruise ship.

Pros: Availability of car at Canada Place. David at SEATAC when I returned car was very helpful.

Reviewed May 2017

review from
9.6

Easy day!

Pros: the canada place team was great. super easy and hlepful. Getting down to seattle was a breeze and the DT seattle team was nice enough.

Cons: The Seattle team made it sound like We paid too much for the Rental... I kind of felt like making a stink, but didn't as we were too pressed for time. Although now, thinking about it again, We probably should be given a voucher or rebate of some kind.

Reviewed Sep. 2016

review from
10.0

Cons: I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.

Reviewed Jul. 2016

review from

10.0

Pros: National gave me credit for filling the car with fuel after receiving it with only a half tank.

Reviewed Jan. 2018

review from
10.0

Quick check-in at Canada Place after getting off the cruise ship.

Pros: Availability of car at Canada Place. David at SEATAC when I returned car was very helpful.

Reviewed May 2017

review from
9.6

Easy day!

Pros: the canada place team was great. super easy and hlepful. Getting down to seattle was a breeze and the DT seattle team was nice enough.

Cons: The Seattle team made it sound like We paid too much for the Rental... I kind of felt like making a stink, but didn't as we were too pressed for time. Although now, thinking about it again, We probably should be given a voucher or rebate of some kind.

Reviewed Sep. 2016

review from
10.0

Cons: I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.

Reviewed Jul. 2016

review from

8.0

Pros: The staff was very helpful and gave me a discount on the fuel option because I returned the car with a half-full tank

Reviewed Aug. 2017

review from

4.4

Pros: Car was comfortable.

Cons: Price ended up costing double what was quoted. I even dropped the car off a day early and the price "could not be adjusted" Insurance was too pricey in my opinion. Bad customer service. Reservation told me a pick-up/drop-off address that was permanently closed so I had to make my way to another location. When I tried to call to talk to someone about the pick-up I got the worst automated service with no way to talk to a live person. Never booking through these guys again.

Reviewed Aug. 2017

review from
4.8

Cons: Both our pickup, and dropoff, locations were closed--the pickup location had a phone number we could call for service, and the dropoff location had a drop box for the keys so we couldn't confirm the condition of the car with National when we left it.

Reviewed Jul. 2017

review from
2.8

Not as expected

Pros: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there wasI had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. already a delay due to location change. I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.

Cons: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.

Reviewed Jul. 2017

review from
4.8

Good cars but this location is understaffed

Pros: The car was clean

Cons: No signs to the south terminal location and once there there is no one at the kiosk. It took me a while to understand there is a dropbox and where to park the car. Better directions would have been appreciated

Reviewed Jun. 2017

review from

Rated no. 8

Ace

6.0 Good (388 reviews)

2 locations in Vancouver

╳

Ace reviews

Car hire locations

Ace

Locations in Vancouver

1156 West Hastings St

+1 604 620 3057

8326 St George St

+1 604 325 3361

All Ace reviews

Ace reviews in Vancouver

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

credit card

pick up the car

shuttle from the airport

returned the car

car was clean

friendly staff

car was dirty

rental place

car available

took over an hour

car insurance

great price

drop off the car

great car

car was great

10.0

Pros: Good value and clean car. Had a bit of confusion as it was an ACE rental but provided through a Discount Car Rental office, but once I figured that out it was easy enough.

Reviewed Oct. 2018

review from
2.0

Cons: Finnaly I did not rent the card due to they asked an additional insurance policy.

Reviewed Oct. 2018

review from
10.0

Pros: great customer service, great car, everything about the rental was easy!

Reviewed Oct. 2018

review from
6.4

Pros: Good car, nice to drive, loads of space and great technology.

Cons: Bought Insurance online through Kayak only to be told that the car rental company don't accept it, and therefore I had to buy it again. Complete waste of money.

Reviewed Oct. 2018

review from
3.6

Pros: Inside of the car was clean But no car navigation and couldn’t connect music and Bluetooth

Cons: We waited for 2 hours and a half for picking up the car. I booked the car at 10 am but eventually we left at 12:30. It was not only us, everyone who booked around the time waited at least an hour.

Reviewed Oct. 2018

review from
4.4

Stressful

Cons: My credit card covers the rental insurance and I always use it without any problem worldwide. They did not accept our credit card insurance and made us call them and get a confirmation number. As we had to rush out, we decided to buy the insurance for $26 a day while we found out that there is a $1000 deductible even with the insurance. We asked for a 0 deductible option and they told us that it's not an option for "any car" as we chose and it only comes with "small car"!! The fuel tank was almost empty which added to the inconvenience. It was a stressful experience and cost us much more than we thought.

Reviewed Sep. 2018

review from
2.0

Worst Renting Experience

Cons: Apparently Ace has a partnership with d*********r in downtown Vancouver. The partner company in question was a nightmare! They said without a official English translation you’re not able to rent a car over there, while I was grabbing my translated drivers license, the branch manager showed up and said my translation wasn’t valid, that it was needed a ICBC translated license, they said it is in their company policy. When I asked for the hard copy of their policy the branch manager had bad attitude. So I asked for an email with the policy so I could read exactly where is my issue with this partner company. They wrote an one sentence email saying that’s company policy. What a joke! I called their provided number of ACE costumer service and unfortunately the only thing they did on the phone was ask if there was anything they could do. Honestly, he should do better, he couldn’t even get me the company policy in question. My complain is that at the d*********r website, there’s no request of the so called official translated drivers license. The partner company made ACE looks bad, really bad, they had a branch manager with horrendous attitude. Not providing the “policy” that they claim to be with the information and making you loose time over some very simple issue is a very serious problem in my view, but that’s just me am I right..? I just rented a car in another company as usual without any problems!

Reviewed Sep. 2018

review from
4.8

Mandatory insurance

Pros: The car was confortable

Cons: I am unsure with my insurance car company and with my credit car however they made me pay their own insurance ( policy of their company) which it increased a lot the total rent. I don’t like those kind of surprises, $20 extras per day!

Reviewed Aug. 2018

review from
10.0

Oh oh, my bad

Pros: I made a mistake and was delayed past the two hour time frame for picking up my rental. The agents assured me they would access their inventory and check cancelations because the car that was being held for me had been rented out. An hour later I got a call that a car was ready for me. I appreciated the follow up.

Reviewed Jul. 2018

review from
2.0

NO RENTAL!! Very Angry!

Pros: Nothing.

Cons: I didn’t like that they overbooked and i wasn’t able to get a rental. I didnt like that no one called me to let me know there was no car. I didnt like that i was able to reserve the car when they had no car. Why book me if there was no car? It ruined my travel plans. Going to rent cars with Turo now. I hate ace and discount now.

Reviewed Jul. 2018

review from
9.6

Surprisingly good

Pros: I was very hesitant to book with Ace after reading the reviews but they were half the price of other rental cars so I figured I’d try it. I was pleasantly surprised. I had to wait a bit to get my car when I arrived in Vancouver but when I did it was a brand new Jeep which was a free upgrade from what I reserved. I had no problems on the drive from Vancouver to Calgary (and all the sightseeing trips in between). Thanks!

Reviewed Jul. 2018

review from
6.0

Unclear booking

Pros: People working at discount were very friendly and helpful

Cons: After booking, there were extra fees that weren't told about until we arrived at the rental shop. -1000$ deposit -Extra 14$/day for another driver -insurance bought from Allianz was not accepted for the car insurance.(had to purchase in store insurance). It would be nice to have all these extras explained while booking a car.

Reviewed Jan. 2018

review from

10.0

Pros: Good value and clean car. Had a bit of confusion as it was an ACE rental but provided through a Discount Car Rental office, but once I figured that out it was easy enough.

Reviewed Oct. 2018

review from
10.0

Pros: great customer service, great car, everything about the rental was easy!

Reviewed Oct. 2018

review from
10.0

Oh oh, my bad

Pros: I made a mistake and was delayed past the two hour time frame for picking up my rental. The agents assured me they would access their inventory and check cancelations because the car that was being held for me had been rented out. An hour later I got a call that a car was ready for me. I appreciated the follow up.

Reviewed Jul. 2018

review from
9.6

Surprisingly good

Pros: I was very hesitant to book with Ace after reading the reviews but they were half the price of other rental cars so I figured I’d try it. I was pleasantly surprised. I had to wait a bit to get my car when I arrived in Vancouver but when I did it was a brand new Jeep which was a free upgrade from what I reserved. I had no problems on the drive from Vancouver to Calgary (and all the sightseeing trips in between). Thanks!

Reviewed Jul. 2018

review from

2.0

Cons: Finnaly I did not rent the card due to they asked an additional insurance policy.

Reviewed Oct. 2018

review from
6.4

Pros: Good car, nice to drive, loads of space and great technology.

Cons: Bought Insurance online through Kayak only to be told that the car rental company don't accept it, and therefore I had to buy it again. Complete waste of money.

Reviewed Oct. 2018

review from
3.6

Pros: Inside of the car was clean But no car navigation and couldn’t connect music and Bluetooth

Cons: We waited for 2 hours and a half for picking up the car. I booked the car at 10 am but eventually we left at 12:30. It was not only us, everyone who booked around the time waited at least an hour.

Reviewed Oct. 2018

review from
4.4

Stressful

Cons: My credit card covers the rental insurance and I always use it without any problem worldwide. They did not accept our credit card insurance and made us call them and get a confirmation number. As we had to rush out, we decided to buy the insurance for $26 a day while we found out that there is a $1000 deductible even with the insurance. We asked for a 0 deductible option and they told us that it's not an option for "any car" as we chose and it only comes with "small car"!! The fuel tank was almost empty which added to the inconvenience. It was a stressful experience and cost us much more than we thought.

Reviewed Sep. 2018

review from
2.0

Worst Renting Experience

Cons: Apparently Ace has a partnership with d*********r in downtown Vancouver. The partner company in question was a nightmare! They said without a official English translation you’re not able to rent a car over there, while I was grabbing my translated drivers license, the branch manager showed up and said my translation wasn’t valid, that it was needed a ICBC translated license, they said it is in their company policy. When I asked for the hard copy of their policy the branch manager had bad attitude. So I asked for an email with the policy so I could read exactly where is my issue with this partner company. They wrote an one sentence email saying that’s company policy. What a joke! I called their provided number of ACE costumer service and unfortunately the only thing they did on the phone was ask if there was anything they could do. Honestly, he should do better, he couldn’t even get me the company policy in question. My complain is that at the d*********r website, there’s no request of the so called official translated drivers license. The partner company made ACE looks bad, really bad, they had a branch manager with horrendous attitude. Not providing the “policy” that they claim to be with the information and making you loose time over some very simple issue is a very serious problem in my view, but that’s just me am I right..? I just rented a car in another company as usual without any problems!

Reviewed Sep. 2018

review from
4.8

Mandatory insurance

Pros: The car was confortable

Cons: I am unsure with my insurance car company and with my credit car however they made me pay their own insurance ( policy of their company) which it increased a lot the total rent. I don’t like those kind of surprises, $20 extras per day!

Reviewed Aug. 2018

review from
2.0

NO RENTAL!! Very Angry!

Pros: Nothing.

Cons: I didn’t like that they overbooked and i wasn’t able to get a rental. I didnt like that no one called me to let me know there was no car. I didnt like that i was able to reserve the car when they had no car. Why book me if there was no car? It ruined my travel plans. Going to rent cars with Turo now. I hate ace and discount now.

Reviewed Jul. 2018

review from
6.0

Unclear booking

Pros: People working at discount were very friendly and helpful

Cons: After booking, there were extra fees that weren't told about until we arrived at the rental shop. -1000$ deposit -Extra 14$/day for another driver -insurance bought from Allianz was not accepted for the car insurance.(had to purchase in store insurance). It would be nice to have all these extras explained while booking a car.

Reviewed Jan. 2018

review from

From $53/day

Rated no. 9

Economy Rent a Car

6.6 Good (17 reviews)

3 locations in Vancouver

╳

Economy Rent a Car reviews

Car hire locations

Economy Rent a Car

Locations in Vancouver

1361 Robson St Vancouver

+1 778 385 5551

787 Beatty Street

+1 604 689 1231

Airport Off-site 2651 No 3 Road Richmond

+1 778 385 5551

All Economy Rent a Car reviews

Economy Rent a Car reviews in Vancouver

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

credit card

car company

shuttle from the airport

car insurance

car was clean

car available

extra day

5.6

Pros: Good car, roomy and nice to drive.

Cons: When we arrived we discovered that I had reserved our vacation with one day missing. The “fix” for an 8 day rental, adding only one day, more than offered DOUBLED our expense. We will never use this company ever again.

Reviewed Jun. 2019

review from
4.8

Cons: This is supposed to be an airport car rental but they close at 6:00 and you can’t pick up your car after that. Unbelievable. And don’t try to pick it up a second sadly either or they’ll try to charge you for an extra day.

Reviewed Apr. 2019

review from
4.0

Pros: The car was really nice even though it was dirty

Cons: Clean car, pickup really complicated (can only call a local number no email which makes it stressful/difficult), offsite, multiple names of rental car place, charged actual deposit instead of putting pending/hold on card

Reviewed Apr. 2019

review from
9.2

Pros: What I liked was the staff. They worked hard to remedy the situation while explaining what went wrong in the web booking. Their team effort to make it right for us was very appreciated. I know in the future that I can trust this company to do the right thing. I liked these guys and their effort made

Cons: To compete with the big companies they could be better at streamlining pick up and drop off since they are offsite. Technology could really enhance that. Uniforms project professionalism. It is these points that could really enhance their business.

Reviewed Mar. 2019

review from
7.6

Pros: Fuel economy and the model of vehicle available.

Cons: Interior windows needs cleaning. Sheen from wax cleaner/buildup was a safety hazard once the while faced the sunlight.

Reviewed Feb. 2019

review from
4.0

Pros: Stafe was friendly

Cons: Car did not smell verry good

Reviewed Feb. 2019

review from
10.0

Really great!

Pros: Friendly staff, and excellent service. I don't have any complaints. Really worth it!

Reviewed Jan. 2019

review from
2.4

Don’t rent from them!! They bait and switch

Pros: Nothing

Cons: I reserved a full size SUV and received a mid-size SUV that we didn’t fit in!! They said that the advertisement online was incorrect..... yeah right ... they advertised a Armada which is a big SUV and said they don’t even have those cars. They gave me a Ford Explorer and wanted to charge me an extra $30 a day for winter tires... what a joke. They refunded me $70 for a week rental that would have cost $150-$175 less for that size car from another company but I was stuck with them since they are off-site from the airport and they picked us up in one of their mini vans — that don’t have a dedicated shuttle.

Reviewed Jan. 2019

review from
6.0

Pros: Price is what hooked me but, it still wasn’t worth it. The shuttle drivers, to & from the airport, were very friendly.

Cons: Check out process was a bit intimidating, super detailed inspection with focus on front fascia and wheels. Hard sell on insurance which in light of the aforementioned inspection, made me uneasy like this may be a scam. I declined their insurance as I carry my own coverage. They charged my credit card a $500 deposit, not a hold but an actual charge (it has since been credited back but the fees they must be paying for this). The whole inspection, insurance, credit card charge process weighed on my mind the whole trip; I could hardly wait to return the car. Check in, same detailed inspection, no issues. Car was not washed, inside was vacuumed but, the outside was just hosed off. There was no windshield washer fluid which I needed for the road conditions on the trip up to Whistler. Will not use Economy again.

Reviewed Dec. 2018

review from
2.0

Had to cancel due to emergency

Cons: We had to cancel due to an emergency and not only did we have to pay the full amount we were double charged and had to take care of that on top of everything else.

Reviewed Dec. 2018

review from
8.4

Pros: Very friendly and helpful staff, made it easy, even though the car was pretty far from the airport

Cons: The location was somewhat far from the airport (I think it said it was at the terminal).

Reviewed Nov. 2018

review from
10.0

Pretty good

Pros: Service was pretty good

Cons: They charged me more. I had already pre-paid, but when I got to the rental car place I was told to pay more money.

Reviewed Nov. 2018

review from

9.2

Pros: What I liked was the staff. They worked hard to remedy the situation while explaining what went wrong in the web booking. Their team effort to make it right for us was very appreciated. I know in the future that I can trust this company to do the right thing. I liked these guys and their effort made

Cons: To compete with the big companies they could be better at streamlining pick up and drop off since they are offsite. Technology could really enhance that. Uniforms project professionalism. It is these points that could really enhance their business.

Reviewed Mar. 2019

review from
10.0

Really great!

Pros: Friendly staff, and excellent service. I don't have any complaints. Really worth it!

Reviewed Jan. 2019

review from
10.0

Pretty good

Pros: Service was pretty good

Cons: They charged me more. I had already pre-paid, but when I got to the rental car place I was told to pay more money.

Reviewed Nov. 2018

review from

7.6

Pros: Fuel economy and the model of vehicle available.

Cons: Interior windows needs cleaning. Sheen from wax cleaner/buildup was a safety hazard once the while faced the sunlight.

Reviewed Feb. 2019

review from
8.4

Pros: Very friendly and helpful staff, made it easy, even though the car was pretty far from the airport

Cons: The location was somewhat far from the airport (I think it said it was at the terminal).

Reviewed Nov. 2018

review from

5.6

Pros: Good car, roomy and nice to drive.

Cons: When we arrived we discovered that I had reserved our vacation with one day missing. The “fix” for an 8 day rental, adding only one day, more than offered DOUBLED our expense. We will never use this company ever again.

Reviewed Jun. 2019

review from
4.8

Cons: This is supposed to be an airport car rental but they close at 6:00 and you can’t pick up your car after that. Unbelievable. And don’t try to pick it up a second sadly either or they’ll try to charge you for an extra day.

Reviewed Apr. 2019

review from
4.0

Pros: The car was really nice even though it was dirty

Cons: Clean car, pickup really complicated (can only call a local number no email which makes it stressful/difficult), offsite, multiple names of rental car place, charged actual deposit instead of putting pending/hold on card

Reviewed Apr. 2019

review from
4.0

Pros: Stafe was friendly

Cons: Car did not smell verry good

Reviewed Feb. 2019

review from
2.4

Don’t rent from them!! They bait and switch

Pros: Nothing

Cons: I reserved a full size SUV and received a mid-size SUV that we didn’t fit in!! They said that the advertisement online was incorrect..... yeah right ... they advertised a Armada which is a big SUV and said they don’t even have those cars. They gave me a Ford Explorer and wanted to charge me an extra $30 a day for winter tires... what a joke. They refunded me $70 for a week rental that would have cost $150-$175 less for that size car from another company but I was stuck with them since they are off-site from the airport and they picked us up in one of their mini vans — that don’t have a dedicated shuttle.

Reviewed Jan. 2019

review from
6.0

Pros: Price is what hooked me but, it still wasn’t worth it. The shuttle drivers, to & from the airport, were very friendly.

Cons: Check out process was a bit intimidating, super detailed inspection with focus on front fascia and wheels. Hard sell on insurance which in light of the aforementioned inspection, made me uneasy like this may be a scam. I declined their insurance as I carry my own coverage. They charged my credit card a $500 deposit, not a hold but an actual charge (it has since been credited back but the fees they must be paying for this). The whole inspection, insurance, credit card charge process weighed on my mind the whole trip; I could hardly wait to return the car. Check in, same detailed inspection, no issues. Car was not washed, inside was vacuumed but, the outside was just hosed off. There was no windshield washer fluid which I needed for the road conditions on the trip up to Whistler. Will not use Economy again.

Reviewed Dec. 2018

review from
2.0

Had to cancel due to emergency

Cons: We had to cancel due to an emergency and not only did we have to pay the full amount we were double charged and had to take care of that on top of everything else.

Reviewed Dec. 2018

review from

From $43/day

Rated no. 10

Europcar

5.6 Okay (29 reviews)

1 location in Vancouver

╳

Europcar reviews

Car hire locations

Europcar

Locations in Vancouver

Please Go To Discount Counter

+1 604 620 3057

All Europcar reviews

Europcar reviews in Vancouver

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

credit card

customer service

car available

car was clean

picked up the car

insurance coverage

great car

car was great

helpful staff

great service

great experience

10.0

Good experience renting in Vancouver

Pros: Your staff here was very patient with me. They corrected their charge for $1200+ drop off fee. They explained the preauthorization charge and the upgrade to a larger vehicle, a GMC Yukon. They honored their price and gave me a more comfortable ride. Thank you for guiding and leading me the right direction.

Cons: Your reservation record did not showed my rental price and led to some drama. I apologize for my behavior in dealing with the situation but this created an atmosphere of mistrust. I am glad it was corrected.

Reviewed Oct. 2017

review from
2.0

Bullshit

Pros: Nothing

Cons: There was no car reserved for us they gave it away

Reviewed Sep. 2017

review from
3.6

Pros: The car

Cons: The customer service was horrendous. Nog sure if it was Europcar or Discount car but either way I will never use them again.

Reviewed Aug. 2017

review from
8.0

Pros: everything was good. A bit of a wait at the counter for a car.

Reviewed Jul. 2017

review from
6.8

Excellent car, very poor service

Pros: The car was easy to drive and comfortable, absolutely no issues from when we drove out of the centre until we drove back. Overall quite decent value for money.

Cons: The service especially at the start was dreadful. Firstly, when we phoned to ask where we should be collected from at the airport, the directions given were poor. Then at the centre, they repeatedly tried to give us a car we didn't want, (we could see the car we reserved and pointed this out), the reason it seemed because they would have to move another car to get our one out, and they had misplaced the keys. When we eventually got the car we reserved, our attendant put the wrong end date into the computer (despite the fact he had our booking confirmation) and charged us for one day too few. We pointed this out after paying, and he said we would just have to pay an extra $65 on return, which he wrote on our form and we accepted. On return, we were first asked to pay the full amount, which obviously we didn't do since we had already paid for all but one day. Then we were asked to pay $82 for this day, which we agreed was correct but wasn't what we had written on our form from the first attendant.

Reviewed Jul. 2017

review from
8.8

Great car, very slow pick up from airport

Pros: Great car, very slow pick up from airport. Fortunately, they only had an a credit card. We had a high-end jeep that was fully loaded with everything. You have XM radio, navigation, it was extremely comfortable. I have a sunroof etc. Gas mileage was good. Was a great car. Check in and check out process was fine. People are friendly.

Cons: It took over an hour to have the rental agency pick us up at the airport. Some was related to traffic, but most was related to confusion by the pick up driver. They said they would not post the deposit to the credit card, what they did.

Reviewed Jun. 2017

review from
5.2

Terrible service at Discount

Pros: This rental was serviced by Discount Car Rental. The rental counter was incredibly slow and inexperienced. Worse than any car rental experience I've had. They showed my rental as a day shorter than what I'd booked with kayak, and while they said it would not be in issue on return, the guy returning his car next to me was being asked to pay an additional day for the same weird error in date. I allowed 20 min to return my vehicle, and even though I was the only customer when I arrived, they still took so long that my bus to seattle was closing the door as they dropped me off. Almost missed my coach and subsequently my flight. Would never use europcar or discount in yvr again, regardless of price.

Cons: See above.

Reviewed Jun. 2017

review from
2.0

No car = awful

Cons: Despite having a reservation- no car available and no attempt to find an alternative and no apology. I will not book with Europcar again.

Reviewed Jun. 2017

review from
2.8

Absolutely horrific

Cons: Shuttle took very long to get to airport, when i arrived at car rental place, they told me they ran out of cars and would not be able to rent me a car even though I had a reservation. They then told me to walk to Enterprise 10 minute walk down the street in the pouring rain. Manager was incredibly rude. Shuttle driver was however very nice. Overall, terrible experience.

Reviewed May 2017

review from
6.4

Pick up

Cons: Discount cars had run out of vehicles and we're planning on not picking up waiting customers from the airport. I had to put pressure on them to do so as there were a couple of families with kids and babies waiting anxiously. Phone at pick up point was not working. The process took ages and was a stressful start to our family holiday.

Reviewed May 2017

review from

10.0

Good experience renting in Vancouver

Pros: Your staff here was very patient with me. They corrected their charge for $1200+ drop off fee. They explained the preauthorization charge and the upgrade to a larger vehicle, a GMC Yukon. They honored their price and gave me a more comfortable ride. Thank you for guiding and leading me the right direction.

Cons: Your reservation record did not showed my rental price and led to some drama. I apologize for my behavior in dealing with the situation but this created an atmosphere of mistrust. I am glad it was corrected.

Reviewed Oct. 2017

review from
8.8

Great car, very slow pick up from airport

Pros: Great car, very slow pick up from airport. Fortunately, they only had an a credit card. We had a high-end jeep that was fully loaded with everything. You have XM radio, navigation, it was extremely comfortable. I have a sunroof etc. Gas mileage was good. Was a great car. Check in and check out process was fine. People are friendly.

Cons: It took over an hour to have the rental agency pick us up at the airport. Some was related to traffic, but most was related to confusion by the pick up driver. They said they would not post the deposit to the credit card, what they did.

Reviewed Jun. 2017

review from

8.0

Pros: everything was good. A bit of a wait at the counter for a car.

Reviewed Jul. 2017

review from
6.8

Excellent car, very poor service

Pros: The car was easy to drive and comfortable, absolutely no issues from when we drove out of the centre until we drove back. Overall quite decent value for money.

Cons: The service especially at the start was dreadful. Firstly, when we phoned to ask where we should be collected from at the airport, the directions given were poor. Then at the centre, they repeatedly tried to give us a car we didn't want, (we could see the car we reserved and pointed this out), the reason it seemed because they would have to move another car to get our one out, and they had misplaced the keys. When we eventually got the car we reserved, our attendant put the wrong end date into the computer (despite the fact he had our booking confirmation) and charged us for one day too few. We pointed this out after paying, and he said we would just have to pay an extra $65 on return, which he wrote on our form and we accepted. On return, we were first asked to pay the full amount, which obviously we didn't do since we had already paid for all but one day. Then we were asked to pay $82 for this day, which we agreed was correct but wasn't what we had written on our form from the first attendant.

Reviewed Jul. 2017

review from

2.0

Bullshit

Pros: Nothing

Cons: There was no car reserved for us they gave it away

Reviewed Sep. 2017

review from
3.6

Pros: The car

Cons: The customer service was horrendous. Nog sure if it was Europcar or Discount car but either way I will never use them again.

Reviewed Aug. 2017

review from
5.2

Terrible service at Discount

Pros: This rental was serviced by Discount Car Rental. The rental counter was incredibly slow and inexperienced. Worse than any car rental experience I've had. They showed my rental as a day shorter than what I'd booked with kayak, and while they said it would not be in issue on return, the guy returning his car next to me was being asked to pay an additional day for the same weird error in date. I allowed 20 min to return my vehicle, and even though I was the only customer when I arrived, they still took so long that my bus to seattle was closing the door as they dropped me off. Almost missed my coach and subsequently my flight. Would never use europcar or discount in yvr again, regardless of price.

Cons: See above.

Reviewed Jun. 2017

review from
2.0

No car = awful

Cons: Despite having a reservation- no car available and no attempt to find an alternative and no apology. I will not book with Europcar again.

Reviewed Jun. 2017

review from
2.8

Absolutely horrific

Cons: Shuttle took very long to get to airport, when i arrived at car rental place, they told me they ran out of cars and would not be able to rent me a car even though I had a reservation. They then told me to walk to Enterprise 10 minute walk down the street in the pouring rain. Manager was incredibly rude. Shuttle driver was however very nice. Overall, terrible experience.

Reviewed May 2017

review from
6.4

Pick up

Cons: Discount cars had run out of vehicles and we're planning on not picking up waiting customers from the airport. I had to put pressure on them to do so as there were a couple of families with kids and babies waiting anxiously. Phone at pick up point was not working. The process took ages and was a stressful start to our family holiday.

Reviewed May 2017

review from

Sunnycars

6 locations in Vancouver

╳

Car hire locations

Sunnycars

Locations in Vancouver

180 Georgia Street West

4400 Cowley Cresent

999 Canada Place

999a Canada Place - Cruise Ship

Airport

Bsmt Level Of Parking Garage

Discount Car & Truck Rentals

3 locations in Vancouver

╳

Car hire locations

Discount Car & Truck Rentals

Locations in Vancouver

1156 West Hastings Street

+1 888 412 3733

8326 St George St

Vancouver International Airport

+1 604 370 2277

keddy by Europcar

3 locations in Vancouver

╳

Car hire locations

keddy by Europcar

Locations in Vancouver

1156 West Hastings Street, Vancouver

+1 604 620 3057

8971 Bridgeport Rd Richmond B.col., , British Columbia, V6X AR9

+1 604 370 2277

Call 6043702277 For Discount P/up, 8971 Bridgeport Rd Richmond B.col., , V6X AR9

+1 604 370 2277

99Rent

2 locations in Vancouver

╳

Car hire locations

99Rent

Locations in Vancouver

160-3411 No.3 Rd, Richmond

+1 604 355 5555

160-3411 No.3 Road

+1 604 355 5555

MEXRENTACAR

1 location in Vancouver

╳

Car hire locations

MEXRENTACAR

Locations in Vancouver

1363 Robson St

+1 604 276 8278

Ofran Holiday Autos

1 location in Vancouver