Recent reviews
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10.0
Good experience renting in Vancouver
Pros: Your staff here was very patient with me. They corrected their charge for $1200+ drop off fee. They explained the preauthorization charge and the upgrade to a larger vehicle, a GMC Yukon. They honored their price and gave me a more comfortable ride. Thank you for guiding and leading me the right direction.
Cons: Your reservation record did not showed my rental price and led to some drama. I apologize for my behavior in dealing with the situation but this created an atmosphere of mistrust. I am glad it was corrected.
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2.0
Bullshit
Pros: Nothing
Cons: There was no car reserved for us they gave it away
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3.6
Pros: The car
Cons: The customer service was horrendous. Nog sure if it was Europcar or Discount car but either way I will never use them again.
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8.0
Pros: everything was good. A bit of a wait at the counter for a car.
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6.8
Excellent car, very poor service
Pros: The car was easy to drive and comfortable, absolutely no issues from when we drove out of the centre until we drove back. Overall quite decent value for money.
Cons: The service especially at the start was dreadful. Firstly, when we phoned to ask where we should be collected from at the airport, the directions given were poor. Then at the centre, they repeatedly tried to give us a car we didn't want, (we could see the car we reserved and pointed this out), the reason it seemed because they would have to move another car to get our one out, and they had misplaced the keys. When we eventually got the car we reserved, our attendant put the wrong end date into the computer (despite the fact he had our booking confirmation) and charged us for one day too few. We pointed this out after paying, and he said we would just have to pay an extra $65 on return, which he wrote on our form and we accepted. On return, we were first asked to pay the full amount, which obviously we didn't do since we had already paid for all but one day. Then we were asked to pay $82 for this day, which we agreed was correct but wasn't what we had written on our form from the first attendant.
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8.8
Great car, very slow pick up from airport
Pros: Great car, very slow pick up from airport. Fortunately, they only had an a credit card. We had a high-end jeep that was fully loaded with everything. You have XM radio, navigation, it was extremely comfortable. I have a sunroof etc. Gas mileage was good. Was a great car. Check in and check out process was fine. People are friendly.
Cons: It took over an hour to have the rental agency pick us up at the airport. Some was related to traffic, but most was related to confusion by the pick up driver. They said they would not post the deposit to the credit card, what they did.
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5.2
Terrible service at Discount
Pros: This rental was serviced by Discount Car Rental. The rental counter was incredibly slow and inexperienced. Worse than any car rental experience I've had. They showed my rental as a day shorter than what I'd booked with kayak, and while they said it would not be in issue on return, the guy returning his car next to me was being asked to pay an additional day for the same weird error in date. I allowed 20 min to return my vehicle, and even though I was the only customer when I arrived, they still took so long that my bus to seattle was closing the door as they dropped me off. Almost missed my coach and subsequently my flight. Would never use europcar or discount in yvr again, regardless of price.
Cons: See above.
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2.0
No car = awful
Cons: Despite having a reservation- no car available and no attempt to find an alternative and no apology. I will not book with Europcar again.
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2.8
Absolutely horrific
Cons: Shuttle took very long to get to airport, when i arrived at car rental place, they told me they ran out of cars and would not be able to rent me a car even though I had a reservation. They then told me to walk to Enterprise 10 minute walk down the street in the pouring rain. Manager was incredibly rude. Shuttle driver was however very nice. Overall, terrible experience.
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6.4
Pick up
Cons: Discount cars had run out of vehicles and we're planning on not picking up waiting customers from the airport. I had to put pressure on them to do so as there were a couple of families with kids and babies waiting anxiously. Phone at pick up point was not working. The process took ages and was a stressful start to our family holiday.
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10.0
Good experience renting in Vancouver
Pros: Your staff here was very patient with me. They corrected their charge for $1200+ drop off fee. They explained the preauthorization charge and the upgrade to a larger vehicle, a GMC Yukon. They honored their price and gave me a more comfortable ride. Thank you for guiding and leading me the right direction.
Cons: Your reservation record did not showed my rental price and led to some drama. I apologize for my behavior in dealing with the situation but this created an atmosphere of mistrust. I am glad it was corrected.
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8.8
Great car, very slow pick up from airport
Pros: Great car, very slow pick up from airport. Fortunately, they only had an a credit card. We had a high-end jeep that was fully loaded with everything. You have XM radio, navigation, it was extremely comfortable. I have a sunroof etc. Gas mileage was good. Was a great car. Check in and check out process was fine. People are friendly.
Cons: It took over an hour to have the rental agency pick us up at the airport. Some was related to traffic, but most was related to confusion by the pick up driver. They said they would not post the deposit to the credit card, what they did.
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8.0
Pros: everything was good. A bit of a wait at the counter for a car.
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6.8
Excellent car, very poor service
Pros: The car was easy to drive and comfortable, absolutely no issues from when we drove out of the centre until we drove back. Overall quite decent value for money.
Cons: The service especially at the start was dreadful. Firstly, when we phoned to ask where we should be collected from at the airport, the directions given were poor. Then at the centre, they repeatedly tried to give us a car we didn't want, (we could see the car we reserved and pointed this out), the reason it seemed because they would have to move another car to get our one out, and they had misplaced the keys. When we eventually got the car we reserved, our attendant put the wrong end date into the computer (despite the fact he had our booking confirmation) and charged us for one day too few. We pointed this out after paying, and he said we would just have to pay an extra $65 on return, which he wrote on our form and we accepted. On return, we were first asked to pay the full amount, which obviously we didn't do since we had already paid for all but one day. Then we were asked to pay $82 for this day, which we agreed was correct but wasn't what we had written on our form from the first attendant.
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2.0
Bullshit
Pros: Nothing
Cons: There was no car reserved for us they gave it away
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3.6
Pros: The car
Cons: The customer service was horrendous. Nog sure if it was Europcar or Discount car but either way I will never use them again.
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5.2
Terrible service at Discount
Pros: This rental was serviced by Discount Car Rental. The rental counter was incredibly slow and inexperienced. Worse than any car rental experience I've had. They showed my rental as a day shorter than what I'd booked with kayak, and while they said it would not be in issue on return, the guy returning his car next to me was being asked to pay an additional day for the same weird error in date. I allowed 20 min to return my vehicle, and even though I was the only customer when I arrived, they still took so long that my bus to seattle was closing the door as they dropped me off. Almost missed my coach and subsequently my flight. Would never use europcar or discount in yvr again, regardless of price.
Cons: See above.
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2.0
No car = awful
Cons: Despite having a reservation- no car available and no attempt to find an alternative and no apology. I will not book with Europcar again.
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2.8
Absolutely horrific
Cons: Shuttle took very long to get to airport, when i arrived at car rental place, they told me they ran out of cars and would not be able to rent me a car even though I had a reservation. They then told me to walk to Enterprise 10 minute walk down the street in the pouring rain. Manager was incredibly rude. Shuttle driver was however very nice. Overall, terrible experience.
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6.4
Pick up
Cons: Discount cars had run out of vehicles and we're planning on not picking up waiting customers from the airport. I had to put pressure on them to do so as there were a couple of families with kids and babies waiting anxiously. Phone at pick up point was not working. The process took ages and was a stressful start to our family holiday.
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