Reviews for Dollar in Vancouver
- All reviews 100%
7.1/10 Good
Based on 55 reviews
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6.6
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6.7
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5.8
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6.3
Recent reviews
Most recent
9.2 Excellent
Standard
22 Aug 2017
Pros: Great value for money and fast service.
Cons: Nothing
2.0 Poor
Full-size
30 Jul 2017
Cons: The agent was very reluctant to alert me when recommendations they made were going to be extra cost. By the time she was done with her recommendations and I asked for a price it was double price on the site. Needless to say I did not complete rental. A felt very bait and switched!!
6.0 OK
Standard
26 Jun 2017
Cons: I understand it's the weekend, but rates are unreasonably high.
Car was a bit dirty...
6.0 OK
Standard
7 Jun 2017
Misleading - generic specialty car too small
Pros: Clean car, easy pick up and drop off
Cons: Generic specialty car was supposed to seat 5 people and 4 bags. I got a Mazda 3, which definitely does not. Rental agent told me it's supposed to be 5 people and 2 large bags and 2 small bags
2.0 Poor
Standard
5 Jun 2017
terrible, unprofessional, hidden fees (more than $50 than expected)
Pros: The lady at the desk was very nice
Cons: I was charged more than I was supposed to.
The guy who was supposed to check the car was unprofessional and rude. He did not greeted us, he did not have a pen to put on the document that the gaz was not fulled as result they charged us more than $60 for the gas (3/4 full).
I had to ask for my invoice as they charged me without letting me. I have not been refunded yet but it seems like it has been done but no updated invoices. "weird fees " that increased my invoice by $50.
Don't waste your money and time there. Budget or enterprise are more professional and easy to deal with.
8.4 Excellent
Economy
30 May 2017
Good value
Pros: It was convenient and quick. The price was great.
Cons: The man (Indian nationality) working in the parking garage basement, who was there to help us was rude, not only to us but another customer. He lacked customer service skills.
10.0 Excellent
Economy
14 May 2017
Great customer service and great price!
Pros: Customer service provided by Salman. The prices on the cars are also pretty decent.
2.0 Poor
Standard
1 May 2017
Dollar rent a car did not honor the reservation, did not say "Sorry"
Cons: The Dollar car rental agent in Vancouver told us that they were sold out.
Did not say sorry, did not suggest an alternative.
4.8 OK
Compact
28 Mar 2017
Late and cancelled
Pros: They did upgrade my car but did not honor the price I reserved
Cons: I was 5 hours late to my pickup time due to airline issues. When I got there they said because I was late they cancelled my car. They would not honor the price. I had to pay an extra 150 dollars to get a rental car from them. Would not use again
10.0 Excellent
Intermediate
12 Mar 2017
Fast courteous service
Pros: Car well kept and no issues . Even had a backup camera which came in very handy .
10.0 Excellent
Intermediate
5 Mar 2017
Rent from this dude!
Pros: We landed in Vancouver (3:35pm) and hurried through customs to try to get our rental location by the time they closed (4pm). There was no way a taxi cab could've got us there in time, but the gentleman at the Dollar cat rental stayed a little later than he needed to and actually picked us up from the airport! The rental was in excellent condition and was great on fuel economy. Rental/return was easy and hassle free. Overall I was VERY satisfied with the price and customer service. Highly recommending this location to anyone in the Vancouver area!
2.0 Poor
Standard
2 Mar 2017
Bait and switch
Cons: I booked a Large Special on your site. I even got a message saying I got a good deal for a Large vehicle. When I got to the site, they told me the reservation was only for a compact and I needed to pay $$$ more to get a Large. Classic bait and switch, deceptive marketing. I switched to another provider.
9.6 Excellent
Standard
27 Feb 2017
Great vehicles
Pros: Free upgrade to tahoe
Cons: Wait to return car was longer than expected
2.0 Poor
Standard
15 Feb 2017
Don't get fooled by "winter tires"
Cons: I end up paying twice the price because the guy said winter tire is necessary but if you're planning stay in Vancouver, you don't need it. Make sure you ask them if you're paying in USD or CAD.
8.8 Excellent
Standard
28 Jan 2017
Pros: Very positive exoer8ence. NO hassles checking in to get car or on return. Convenient on airport location.
2.0 Poor
Intermediate
10 Jan 2017
Pros: I didn't have a credit card and only debit card they cancelled my booking. I feel it's highly unfair. There are ppl in this world who manage without a credit card and car rental companies should cater to all. I then got it from another dealer who accepted cash and debit cards.
4.4 OK
Economy
28 Nov 2016
Poor Communication of Pick-Up Capabilities
Cons: The staff communicated that they might be able to offer pickup service at either 1:45 or 2pm for my 2pm reservation when I had called in an hour earlier to give them advance notice and make the request.
They informed me that they would call me back at my contact number by no later than 2pm to confirm. Received no calls at that time, and when I had tried calling their local number twice at 2pm and at 2:30 pm they never answered and it always directed to their central reservation call center whom also was unable to get a hold of the local office.
Finally, around 3pm, I just paid for a cab ride there myself.
2.0 Poor
Standard
27 Nov 2016
No one there and charged double
Pros: Where not there after 11 or 30 minutes after accepting my booking. Took cab next day and it was twice as much as quote. Pretty terrible experience with this company at this airport
Cons: See above
10.0 Excellent
Standard
23 Nov 2016
Vancouver to Seattle and Back
Pros: Easy and fast transaction. The car (Passat) was clean and comfortable, and most importantly affordable.
9.6 Excellent
Minivan
8 Nov 2016
Pros: Everything was excellent
But there is always that tricky part of insurances where you finally don't know how much are you paying.
Why is that hard to include the insurance in the original price?
7.2 Good
Compact
23 Oct 2016
sales lady was too eager to sell us insurance
Pros: check in was great - no nonsense, fast, efficient
Cons: when I declined she lost interest in me, and her friendliness evaporated
10.0 Excellent
Compact
19 Oct 2016
Pros: Our agent was great! Changing our reservation was a snap and we were on our way quickly.
8.4 Excellent
SUV
17 Oct 2016
Pros: car was great, in good condition, no issues, price was fair. Drop-off was quick and easy
Cons: pick-up took longer than anticipated.
6.0 OK
Standard
12 Oct 2016
No USB Charger
Pros: There was no USB charger in 2016 Nissan Altima, we got lost first day due to unable charge our phone for GPS
8.0 Good
Standard
8 Oct 2016
Pros: The rental people were great
Cons: It wasn't at the airport
10.0 Excellent
Standard
1 Oct 2016
Pros: The attention
Cons: Allí very good
8.4 Excellent
Standard
6 Sep 2016
Pros: Good efficient service.
Cons: Insurance was too expensive.
6.0 OK
Economy
6 Sep 2016
Extra fees
Cons: Lots of added fees including "premium location" fee. This is ridiculous. Increased price 50% from estimate.
5.6 OK
Standard
17 Aug 2016
Cons: call me if you want to really know. 480.481.9600
4.0 Mediocre
Standard
20 Jul 2016
They would not accept an American Debit Card in Va
Pros: Nothing
Cons: Get all of your offices in US and Canada to accept American debit cards.
3.2 Mediocre
Full-size
11 Jul 2016
Pros: The price is good compared to airport rental
Cons: This is a one-man operated car rental in a small office. There is only one guy managing (or owning) 2 car rental companies in the same office. When I got there the parking lot was empty, no cars. There were 2 customers when i walked in, both waiting for cars. Apparently there was no cars in the lot. one of the ladies waiting for the cars told me she was there the day before and had to come back because there was no cars the day before..Luckily the employee( owner) called other rental place and successfully located 3 cars for all 3 of us. We all hopped in his car to take us the Discount rental to continue with our car rental. After about 1 hr, i was able to get my car and start my vacation. Quite a experience with this rental, i don't think I will go back to them again, eventhough the price is cheaper.
6.0 OK
Full-size
1 Jan 2016
Smoke smelling car
Pros: Was a good car for the cost.
Cons: Car smelled strongly of cigarette smoke.
8.0 Good
Intermediate
27 Dec 2015
great service!
Pros: There was a problem with our car, not a big one but it needed a service check. The people from Dollar were very helpful and offered us a good deal.
2.0 Poor
Full-size
12 Oct 2015
Horrible experience
Cons: Booked 7 day car rental for my Vancouver trip. When I landed and called the rental office, it got redirected to a number where I was told that this location is closed for the day however I can visit the Dollar rental office which is located at the airport and the same booking would be honored.
When I reached the rental office, I was told they don't have the car and even if they did, they wouldn't be able to honor the booking price as airport has extra taxes/fees. The car they were offering was overly expensive and I ended up not taking the rental at all. Instead I had to look for something last minute from hertz next door who were much more cooperative.