Book Dollar hire cars in Vancouver

Reviews for Dollar in Vancouver

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get the cargreat experience

car was cleancustomer service

car i reservedgreat value

rented the carcredit card

great pricenever rent

friendly staff

10.0

Pros:Quick and easy collection and return of car. Brand new spotless car was given. Sry good value for money. Car was fantastic.Reviewed 5 Jun. 2018

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6.0

Misleading - generic specialty car too smallPros:Clean car, easy pick up and drop offCons:Generic specialty car was supposed to seat 5 people and 4 bags. I got a Mazda 3, which definitely does not. Rental agent told me it's supposed to be 5 people and 2 large bags and 2 small bagsReviewed 7 Jun. 2017

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2.0

Horrible experienceCons:Booked 7 day car rental for my Vancouver trip. When I landed and called the rental office, it got redirected to a number where I was told that this location is closed for the day however I can visit the Dollar rental office which is located at the airport and the same booking would be honored. When I reached the rental office, I was told they don't have the car and even if they did, they wouldn't be able to honor the booking price as airport has extra taxes/fees. The car they were offering was overly expensive and I ended up not taking the rental at all. Instead I had to look for something last minute from hertz next door who were much more cooperative.Reviewed 12 Oct. 2015

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2.0

A bloody headachePros:The desk agent was polite and patient. She was the only desk agent who dealt with a lot and kept her cool the whole time.Cons:I've rented a lot of cars in my time and Never have I dealt with such nonsense. The cars weren't ready. There were not enough cars. I waited over 2.5 hours for my damn car! Yes, I was early for my pickup time however I've never had this problem with any Other rental company. Next thing, the particular car I had requested, was never brought. She ended up upgrading me to a midsize SUV which was a pain in rear as it was a damn gas guzzler, costing me even more money in the end!!! At that point, I took what I could get as I was tired of waiting. Overall, horrible experience! I would never, ever rent from this company again and highly recommend others to look elsewhere!!!Reviewed 8 Jul. 2016

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4.4

Poor Communication of Pick-Up CapabilitiesCons:The staff communicated that they might be able to offer pickup service at either 1:45 or 2pm for my 2pm reservation when I had called in an hour earlier to give them advance notice and make the request. They informed me that they would call me back at my contact number by no later than 2pm to confirm. Received no calls at that time, and when I had tried calling their local number twice at 2pm and at 2:30 pm they never answered and it always directed to their central reservation call center whom also was unable to get a hold of the local office. Finally, around 3pm, I just paid for a cab ride there myself.Reviewed 28 Nov. 2016

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5.6

Not So Hot Customer Service & Unclear CheckoutCons:The couple in front of me was told they had to call an office in Calgary to correct a mischarge on their bill. The walk-through of the vehicle could only be done in the dark garage AFTER signing paperwork, which struck me as odd. I was hassled about bringing a service animal told they are "not usually allowed" --which shows a misunderstanding of the law. I was not given instructions for checking the vehicle back in before hours. I called customer service and they didn't have answers for me...I had to go with my best guess when the parking garage area for returns was full! On this same trip, I rented from Budget in Victoria, BC, and had a much smoother experience.Reviewed 11 Jun. 2017

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2.0

terrible, unprofessional, hidden fees (more than $50 than expected)Pros:The lady at the desk was very niceCons:I was charged more than I was supposed to. The guy who was supposed to check the car was unprofessional and rude. He did not greeted us, he did not have a pen to put on the document that the gaz was not fulled as result they charged us more than $60 for the gas (3/4 full). I had to ask for my invoice as they charged me without letting me. I have not been refunded yet but it seems like it has been done but no updated invoices. "weird fees " that increased my invoice by $50. Don't waste your money and time there. Budget or enterprise are more professional and easy to deal with.Reviewed 5 Jun. 2017

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6.8

Disorganized check in. Staff didn't care that car required maintenancePros:The car we rented was clean, but to our dismay had a "tire maintenance" indication light on in the Dollar Thrifty parking lot. We pointed it out to staff who assured us they "put it through their computer, so it's probably OK". In the end, no drivers or occupants of the vehicle were injured, so that's a plus.Cons:We arrived 30 minutes before this location was scheduled to close. Lot attendant didn't record all dents and scratches when we went to leave with the car. We had to run back upstairs and ask him to come back down, as he was nowhere to be seen initially. He then recorded the additional dents and scratches in the wrong column (the part on our contract which details damage we caused the the vehicle), so we had to run back upstairs as the office was scheduled to close in 5 minutes. One of the office staff corrected the contract by writing a new one, but she did kurtly complain that they were now closed. Armed with a legitimate rental contract, we started the car to realize that a "tire maintenance" indication light was on. These concerns were dismissed by staff, who ran to their own vehicles and drove away, leaving us shaking our heads. I rent dozens of cars annually in various countries and regions. Other members of my party can say the same. We all agreed that we'd never encountered such a baffling lack of concern from a rental car agency, and we advise against renting from this location.Reviewed 30 Jan. 2018

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8.0

Cons:Very unclear instructions about drop off. Specified drop off time through Kayak, but when I went to drop off the car at that time, the location was closed with no instructions. I worry that I may be charged an additional fee as a result.Reviewed 25 Apr. 2016

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4.4

Pros:The location is great!Cons:I reserved a compact car since I was traveling on my own. After waiting for 45 minutes, I was given a gas-guzzling caravan. When I asked to exchange it for a smaller car the person insisted that there weren’t any available and was quite rude saying “It’s a manager’s special and they chose this”.Reviewed 2 Aug. 2019

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6.0

not what we bookedPros:friendly staffCons:interior of car was dirty, it smelled and the gas tank was not full. Also we paid more than what I had booked with kayak so Dollar screwed up. Hard to argue when you are trying to make a flight.Reviewed 9 Aug. 2016

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4.4

Upset about the advertised "upgrade"Pros:the car was clearCons:I didnt like how I was advertised that I can pay a little bit extra and get 'upgraded' to a nicer car. It sounds very appealing. Until you reach there and are given a 7 seater van, which is not an upgrade. And then when I told the teller that I would rather have a 2 door economy car, she threatened to cancel my reservation. I had never felt so cheated and threatened as a consumer before in my life. Horrible experience.Reviewed 9 May 2016

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• How much does it cost to hire a car from Dollar in Vancouver?

  On average a car hire from Dollar in Vancouver costs $60 per day.

• What is the most popular car hire from Dollar in Vancouver?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from Dollar in Vancouver.

• How many car hire locations does Dollar have in Vancouver?

  Dollar has 3 car hire locations in Vancouver. Take a look at our Dollar hire location map to find the best car hires near you.

• Does Dollar have a car hire location at the airport: Vancouver Intl airport (YVR)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Vancouver Intl airport (YVR)?

  Yes